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“Great choice” 4 of 5 stars
Review of Courtyard by Marriott Lancaster

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Courtyard by Marriott Lancaster
3.0 of 5 Hotel   |   1931 Hospitality Drive, Lancaster, PA 17601   |  
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Ranked #12 of 38 hotels in Lancaster
Coopersburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
“Great choice”
4 of 5 stars Reviewed November 5, 2012

We stayed at the Courtyard for one night during a trip to Lancaster. The hotel is recently updated and the room was very spacious. That said ... traveling with my mother and son, we had 2 queen beds but the hotel would not allow a fold up bed to be used in the room (so we could each have our own). The room was HUGE and had plenty of room, so I have no idea why, but it was a disappointment. The hotel is very convenient to the highway and local attractions and the free wireless internet was a great benefit!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear TheSnus, Thank you for sharing your review with the members of TripAdvisor. I am pleased to hear that you enjoyed the hotels convenient location and the availability of free high-speed wireless internet. I unfortunately am not aware of the details as to why the rollaway bed was not able to be delivered, but I do apologize for the inconvenience it may have caused. Our hotel’s lobby was renovated in April of this year and we plan on updating the guest rooms beginning on December the 10th. We look forward to having the opportunity to accommodate you again in the future while visiting Lancaster and appreciate your business.
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255 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Japanese first
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English first
CA
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 29, 2012

I am a marriot gold member and I was underwhelmed by the courtyard in Lancaster. The hotel advertises that it has been upgraded, but I was not in an upgraded room. The curtain was torn, the bed lumpy. Being a gold member has no benefits in this hotel other than a free drink at the bar (only 1, no matter how long you stay). I also found this hotel priced more that other similar hotels in the area.

Room Tip: ask for a remodelled room.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear birdieca, Thank you for sharing your feedback with the members of TripAdvisor. Achieving Marriott Rewards Gold status is not an easy accomplishment and represents many nights spent in Marriott’s hotels. Those experiences have built a level of expectations that we unfortunately failed to meet on your recent stay. Our hotel is only 7 years old, but has completed the Bistro lobby renovation in April of this year and we start to update the rooms on December the 10th. The complimentary drink coupons are not a Courtyard standard, but something we give to our Gold and Platinum members as a thank you for staying with us. I am confident that if we have the opportunity to accommodate you again and regain your trust, you will have an experience that meets the high expectations you have become accustomed to while staying at a Marriott. Thank you again for sharing your feedback and we will hopefully see you again in the future.
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New York City, New York
Top Contributor
79 reviews 79 reviews
44 hotel reviews
Reviews in 65 cities Reviews in 65 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 21, 2012

This was one of the more upgraded Courtyards that I've stayed in, and I was impressed with the hotels updated features, cleanliness and all around comfort. It's in a blah corporate park, but it's right off the highway and convenient by car to various sights. Bonus points to the cafe, where the egg mcmuffin type sandwich was shockingly good. I would absolutely go back.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 5, 2012

We stayed here recently for a family weekend getaway. We picked the Marriott because it had suites and because the reviews were really good. I am not a super picky person, but this hotel was more expensive than others in the area and I thought it was just ok. It had a kitchen but no glasswear or utensils like other suites we have stayed in. Also breakfast was extra and the in-room movies (essential for parents of a toddler) were really expensive.

However, the hotel was clean, very modern and the front desk was super helpful. Not sure what I was expecting but I guess maybe some ammenities for the higher cost.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 2, 2012

You get what you pay for. And that’s meant extremely positively. Although pricier than many of the other chain and non-chain hotels in the area, the Marriott Courtyard was a step (or two or three) above. This is a Courtyard. And the first class amenities and standards that you expect form a Courtyard were here and were met.

We had two adjoining rooms on the fifth floor over labor day weekend. Our primary reason for visiting was Dutch Wonderland and to see Amish country. You will not be disappointed in choosing the Marriott Courtyard.

Very clean. Large, nicely appointed rooms. Excellent Air Conditioning. Great water pressure. Flat screen TV. Microwave and refrigerator – great for us traveling with small children who can be picky eaters. Restaurant open for all three meals with a nice selection. Inviting lobby, bar area, business area, plenty of places to sit. This is a true hotel.

Location – in its owned nicely landscaped area about a mile or so (one exit away) from the main strip of the outlets, fast-food chains, Dutch Wonderland, leading to a much more relaxed environment. Took us 7 minutes door to door.

Didn’t get to see or use the gym or the indoor pool, so can’t comment on those.

Staff extremely friendly on check in and check out.

Don’t have any complaints. Would definitely stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 2, 2012

Customer service was excellent, the rooms were clean; each room had a microwave and a mini refrigerator and we really enjoyed our stay. The staff was very personable and friendly. There were snacks and beverages to buy in the lobby. and if in the area will look into staying here again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear JAllen457, Thank you for sharing your experience with the members of Trip Advisor. We are pleased that you enjoyed your stay with us and want to stay with us again. We hope that on your next visit you try out our Bistro, which features Starbucks Coffee! Thank you so much for staying with us and we look forward to your future stay!
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Huntsville, Alabama, United States
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 26, 2012

I recently stayed at this hotel with my three granddaughters (5, 9, and 10). When we walked in, one of the kids said in awe "this is the nicest and cleanest hotel I have ever stayed in." Well it may not have been the nicest one I have EVER stayed in, but it certainly was clean, fresh, well-decorated, and very comfortable. The common areas were very nice. They even had a computer area with multiple terminals and comfortable chairs. The pool was decent. They had a bar and included a free drink (the small things count). The rooms were spacious and even the sleeper sofa was decent. Everything was clean. I suspect that this hotel was recently refurbished and whoever did it, did a first rate job. The location is ideal for anyone visiting the Lancaster and Hershey areas. This is just enough off the beaten path to enable you to avoid some of the traffic. I would definitely recommend this to either the business travel or family.

Room Tip: I think all of the rooms are about the same. There is no view to speak of.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard by Marriott Lancaster, responded to this review, December 3, 2012
Dear Paulette R, Thank you for sharing your experience with the members of Trip Advisor. It’s always great to get positive feedback from our guests but to win over our youngest guests is truly special, thank you for sharing that with us! I am glad that you enjoyed your stay, hotel location, and amenities. You are correct, we did undergo a lobby renovation earlier this year and we are pleased that you enjoyed it. We will be undergoing a full room renovation in December so we hope that when you return, the design will delight you as well. Thank you for staying with us and we hope to have you as our guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Lancaster

Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Courtyard By Marriott Lancaster Hotel
Courtyard Lancaster
Lancaster Marriott
Lancaster Courtyard
Address: 1931 Hospitality Drive, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Lancaster 3*
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard Lancaster, a Marriott hotel with great amenities and warm hospitality. ... more   less 
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