Last week, we booked through Booking.com at the last minute to stay overnight for a college visit (Franklin & Marshall). Our tournament lasted two hours longer than expected, and we felt unsafe making the five-hour drive when we were already tired. We called the hotel and asked if we could push it back a week. However, I found out today that my daughter can't get that day off from school, so we called to cancel. The people at the inn said, "Sorry, no refunds the way you booked it." Next, I called Booking.com, and they walked me through their site until I found a small notice about nonrefundable, but it was not highlighted, nor in red, nor enlarged, so I missed it.
I would be annoyed at a cancellation fee, but I would at least understand it. They are keeping 100% of my money for a room I never stayed in. I explained our situation, but they were unsympathetic. They finally said they would give me a credit, but at this point, there is no way I want to stay at this property. I have stayed at many places looking at colleges in the northeast over the past year (and needed to cancel if plans went awry), and I have never had this type of, "too bad, you lose," treatment. I have not yet been to Lancaster, so I don't know if this is a community type of terseness or it is just the way this property is managed.
My fault for not seeing the fine print, but wow, if this is how they treat people, I guess I'm glad we didn't go.
- Also Known As:
- Country Inn Of Lancaster Hotel
- Country Inn Of Lancaster Hotel Lancaster
- Country Hotel Lancaster
- Country Inn Lancaster
- Lancaster Country Hotel
- Lancaster Country Inn
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