We have typically stayed at this location every year while visiting Lancaster.
The property is in the middle of the outlet action with restaurants close buy.
The room was well a room. Furniture and fixtures are becoming quite dated. Cleanliness was about what you would expect from the brand. The one major inconvenience with the room was the bathroom. The toilet needed several flushes just to get rid of waste. There is a fridge and microwave in the room however the fridge acted more of a freezer with no apparent way of controlling the temperature.
The kids enjoyed the pool but commented that more shade would be welcomed.
Breakfast on the first day, Saturday was a challenge. It was very busy and the attendant was having a challenge in keeping up. The pancake maker was out of order and appeared to have been that way for at least a week. The second day where the hotel was less busy was a little better, however supplies appeared to have been diminished.
The real disappointment this trip was the staff. My interaction with all of the staff, from the front desk, to housekeeping to the breakfast attendant were all less than great. All of the staff appeared to be unhappy with their roles. After 30 plus years in the service industry this responsibility must be that of management.
Will we stay here again? Probably.
Do I feel that you get value for what you pay? Not so much.
Special call out to James who was doing his best however you could tell he was overwhelmed.
- Official Description (provided by the hotel):
- We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more less
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- Also Known As:
- Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
- Holiday Inn Lancaster
- Lancaster Holiday Inn