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“Clean quiet hotel” 4 of 5 stars
Review of Holiday Inn Express Lancaster-Rockvale Outlets

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Holiday Inn Express Lancaster-Rockvale Outlets
2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602   |  
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Ranked #18 of 38 Hotels in Lancaster
Hernando, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Clean quiet hotel”
4 of 5 stars Reviewed June 18, 2014

Right in the heart of the Rockvale outlets, this hotel was clean and the staff was friendly. They serve a lovely breakfast and they have free wifi ( my kids were thrilled with both). Nice pool in the courtyard although it was rainy so we didn't use it. You can walk to all the Rockvale stores from your room and it's only a mile and a half from the Tangers outlets.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, June 22, 2014
Dear Mrsmusicmom,

Isn't it great being at a hotel located smack dab in the middle of all this great shopping. Our hotel has always been a shoppers paradise.. where you don't have to even start the car to shop over 90 outlet stores.

It is always a pleasure to hear from you our valued guest that you enjoyed your stay at our hotel. Thanks again for taking the time to review our hotel.

Sincerely,

John R. Watts
General Manager
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262 reviews from our community

Traveler rating
    102
    79
    38
    32
    11
See reviews for
99
74
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
south
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 53 cities Reviews in 53 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 14, 2014

One of best we reserved. The room was large, clean and real non smoking as we asked. The free buffet offered almost everything you need (excluding vegetables…).
The staff was very helpful and friendly. The free refreshment buffet at night is a great idea –coffee, tea, some fruits and more - for free.
The proximity to the outlet mall is not a real bonus if you are not a great buyer especially if you are travelling with your wife ….

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, June 16, 2014
Dear Jacob51,

Thanks for taking the time to review our hotel. We are delighted that you found everything to your liking.

Come back and visit soon..

Sincerely,

John R. Watts
General Manager
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Windsor, Canada
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 2, 2014

Our Seniors Group enjoyed the amenities of this hotel during our 3 days in Lancaster, Pennsylvania area. We stayed a year ago and decided to use this hotel again. We had great accommodations and a good night sleep each night. It was really special to have pillowcases that actually say "Hard" or "Soft". The breakfast was very good and offered everything you would need from eggs, cereal, sausage, yogurt, etc. The staff were very courteous and the check-in and check-out went very smoothly. That is hard to do when a bus pulls in with reservations for 19 rooms. You will not be disappointed with your stay at this hotel. The real bonus is the proximity to the Outlet Mall. You only have to go down the sidewalk to the hotel and you are in the outlet area.

Room Tip: We were on the 2nd floor at the back and although the hotel is in the outlet it is very close to a m...
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, June 4, 2014
Dear Canadians2155021.

We are thrilled to hear that you enjoyed your stay with us while visiting Lancaster. Over the last month since we changed our pillows to the new "Renova" ones everyone has been raving them. So we are thrilled you have a restful nights sleep and a great breakfast.

Our staff is always ready to ensure you have the best experience during your stay and our location is definitely perfect for those who love to shop.

Thanks again for taking the time to review our hotel and we hope you come back and visit soon.

Sincerely,

John R. Watts
General Manager
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Pittsburgh, Pennsylvania
Top Contributor
96 reviews 96 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 31, 2014

After being disgusted by the Travelodge down the street we were forced to find alternative lodging in a hurry on a recent trip. Since we have found the Holiday Inn Express chain to be consistently good we were happy they were able to accommodate us at the last minute. We weren't disappointed - clean, comfortable rooms and nice breakfast. If you are a shopper - me, not so much - you could walk to the outlet mall. All in all a good stay and will be on our list for future trips to the Lancaster area.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, June 2, 2014
Dear Travelingal15644.

Thank you for taking the time to review our hotel. I am glad that we were available to assist with your last minute hotel change.

Come back and visit next time your visiting beautiful Lancaster county.
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Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

Having stayed at several Holiday Inn Express hotels around the nation, I have to say I was a little disappointed with my stay here. The staff was very nice and the room was clean. Unfortunately there were a few problems. It started when we tried to get into our room and neither cardkey would work. Walked a long way back to the front desk and was given new cardkeys. Went back to the room and got one of the cardkeys to open the door. During the night we discovered that the room door rattled every time another door in the corridor was opened or closed. The hotel was booked and this happened a lot during the evening and in the early morning hours. Another problem was the heating unit, with just the fan running it was quiet enough to sleep, but when the heat turned on, it was noisy enough to wake us up.

On the bright side, there was plenty of hot water and we were within walking distance of the outlet mall and Cracker Barrel, which is one of our favorite breakfast spots!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, May 29, 2014
Dear Marcm23227

I would first like to apologize for the inconveniences you experienced during your stay.

Our key card system is something that our guests have brought to our attention a few times and after your comments and theirs; am pleased to say that by the end of June we will have a brand new system in place.

In regards to the other issues you had during your stay I would like to ask if you could email me at jwatts@padutchhotels.com or give me a call to discuss them more in detail. This way we can fix those issues a head of time.

Once again thank you for taking the time to review our hotel.

John R. Watts
General Manager
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Cherokee, North Carolina
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 16, 2014 via mobile

Previously rated this hotel highly. Not anymore.
My travel companion got hospitalized the day of our trip and we were forced to cancel. No refund for a medical emergency? Not right.
Had stayed here multiple times in the past few years... Not anymore.

Stayed May 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, May 20, 2014
Hello KJP1986,

We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into.

I do hope that you'd give us another chance to prove our hospitality. Just call the hotel directly and ask for me.

Thank you for taking the time to share about your experience and I hope you have a great Memorial Day weekend!


Jennifer Abbas
Guest Service Supervisor
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United States
Top Contributor
94 reviews 94 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 13, 2014

i love being able to walk and exercise on a trip. and this provided that..along with walking to a shopping mall that had great prices, and a few restaurants. the room was lovely with microwave, refrig, flat screen tv, and a nice view as well.

Room Tip: rooms in the back have a great open view
See more room tips
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, May 20, 2014
Hello drudol,

Thank you so much for taking the time to share about your stay. I'm so glad that you found our location so convenient. Hope to see you again soon for some more shopping!

Thank you

Jennifer Abbas
Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 38 Hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Official Description (provided by the hotel):
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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