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“Nice location” 4 of 5 stars
Review of Holiday Inn Express Lancaster-Rockvale Outlets

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Holiday Inn Express Lancaster-Rockvale Outlets
2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602   |  
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Ranked #19 of 36 Hotels in Lancaster
Hagerstown, Maryland
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Nice location”
4 of 5 stars Reviewed November 6, 2013

This hotel is very close to all the attractions in Lancaster as well as Site and Sound Theater.
It was a very nice place with all the accommodations that you would expect as well as breakfast included. The only bad thing I noticed is that there was a smell to the entire building. It smelled like it had an indoor pool but they did not. I even noticed it on my clothes when I unpacked when I got home. It was not offensive but there was an odor.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, November 10, 2013
Dear sarah0263,

We appreciate you taking the time to review your recent experience of your visit to Lancaster! As you said, along with many other TripAdvisor reviewers, our location is close to all the popular Lancaster County attractions, including Sight & Sound Theater, American Music Theater, Dutch Wonderland, and many Amish farm markets, etc.

I do, apologize, however for the pool-like odor that you experienced. Rest assured, we have corrected the problem.

We do hope that you will stay with us again during your next venture to Lancaster!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
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    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cicero, New York
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

It was so good to be able to shop and take your purchases back to your room. There were also many places to eat within walking distance as I was on a bus trip. There is a breakfast buffet which is nice. The room was clean and quiet.I would recommend it.

Room Tip: You might want to ask for a room not in the front of the building.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, November 10, 2013
Dear pat m,

Thank you for taking the time to review your recent stay at our hotel. As you mentioned, the location of our hotel being in the center of the Rockvale Outlets is key for those coming to Lancaster to do shopping. It is also very convenient as we have eight restaurants within walking distance to choose from.

We certainly do appreciate your kind comments regarding our free breakfast served each morning as well as the cleanliness of your room. It is items such as these that we pride ourselves on, and which set as above the competition.

Again, thank you for your review! We hope to see you again soon!
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Marshall, Virginia
Top Contributor
53 reviews 53 reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 27, 2013

An exceptionally clean and tidy hotel. The room was immaculate, comfortable bed with new looking bedding and a pristine bathroom. Considering it was right next to a shopping outlet center it was very quiet with a Ruby Tuesday and an Olive Garden within walking distance. We paid $132 on a Saturday night during fall foliage season while other hotels were nearly $200. Breakfast was free between 6:30-9:00, ham or egg sandwiches.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 23, 2013

Room was clean, staff friendly, we REALLY appreciated an early check in as we'd been on the road for several hours and were exhausted (thank you front desk clerk!!!). Rooms have fridge, microwave, coffee maker, ironing stuff, etc. Nice bath supplies like a vanity kit, mouthwash and the usual soaps and lotions. Flat screen TV's.

The only down is there were at least 2 bus loads of tourists (who were well behaved) but breakfast was a zoo. Not enough seating and only one breakfast hostess who was at her wits ends trying to keep things stocked and tables cleaned. She couldn't even make her way through the crowd to restock. If a hotel is catering to the mass loads then they need to have a solid plan for processing so many people.

I'd return here as it was convenient to shopping, attractions and food.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, October 25, 2013
Thank you for taking the time to review out hotel. We are glad you enjoyed your accommodations and the amenities we offer. Your comments regarding our breakfast service are greatly appreciated and we are working to improve our processes to ensure a better experience on your next visit.
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Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2013

This place was good not great. Average. The rooms were large. Our room had a damp smell and feel. The microwave was ancient and Very dated, but did work. There were always plenty of towels in the room. Many places we have been seem to run short. The grout in the bathroom was dirty but I found the tub very clean and the caulk in tub area clean. Toilet seat should have been replaced long ago. It was very worn and rough feeling. The breakfast were good so my husband says. Not a breakfast person myself but he was very pleased. The location was awesome! Lots of places to shop and walk to. We got a lot of exercise. Bring some clothes pins. The bed is right next to the air and heading system under the window. I had the air blowing way to close to me. The curtains don't shut all the way. The shorter sheer part does. I had to clip the curtain part over part of the unit to keep it from blowing on me. The clothes pins helped out greatly. I would consider going back again. The price on hotwire was great. The other hotels for the most part didn't look as nice as the one we were staying. There were delicious cookies in the lobby desk waiting for us. I would most likely stay there again. The location was the best part. Hope this helps in you travel decision.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, October 31, 2013
Dear karacorner,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We are glad to hear your positive comments with our location as well as the breakfast. However, please accept our apologies for falling short of your expectations during your stay. Rest assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
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Yonkers, New York
Top Contributor
208 reviews 208 reviews
33 hotel reviews
Reviews in 70 cities Reviews in 70 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed September 20, 2013

my husband and I travel to Lancaster a few times a year to go to the American Music Theater and to shop. this is right in the large shopping area and so convenient to the Theater.....We are always very comfortable here and this time was no different......although our room did have a slight mildew odor. We like it for the convenience - but it is starting to show its age and looks a little tired......with your room comes breakfast in the morning and this is a step up from cold Danish and coffee.......but they do not have someone preparing any fresh items, as many places of this type do, but for a quick bite it does the trick. The entire facility is extremely clean and the staff is always very helpful.....I would recommend it because of that and simply because it is so convenient.......

Room Tip: we like the first floor so you don't have to walk up a flight carrying your overnight bag in and...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culpeper, Virginia, United States
1 review
2 of 5 stars Reviewed September 19, 2013

The staff was very friendly....but we had a room on the first floor overlooking the pool. It was colder so I understand the pool being closed but when we walked into the room you were hit with the smell of chlorine. Then an odd smell under the chlorine smell. It was awful. It was not nearly as clean as I was expecting. We kept having to tell the kids to stay off the floor because it just didn't look clean. We have taken 2 separate trips in the last month. The first one we stayed at another hotel chain and I believe from now on I will stick with them.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, October 6, 2013
Dear Jessica W,

We appreciate you taking the time to share your thoughts and comments regarding your stay with us. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

While we are pleased to hear of your kind comments towards our staff, we would like to apologize for failing to exceed your expectations in regards to your guest room. We can assure you that your experience is not indicative of the quality we are known to provide. Our housekeeping staff strive to ensure our rooms are well kept and held to the highest standard. Nevertheless, we have shared your comments with our housekeeping team to ensure the issues you mentioned are addressed

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #19 of 36 Hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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