We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shopping” 3 of 5 stars
Review of Holiday Inn Express Lancaster-Rockvale Outlets

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Holiday Inn Express Lancaster-Rockvale Outlets to your Saves list
Holiday Inn Express Lancaster-Rockvale Outlets
2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #19 of 38 Hotels in Lancaster
New York, New York, United States
2 reviews
1 helpful vote 1 helpful vote
“Shopping”
3 of 5 stars Reviewed September 4, 2013

Great location to hit outlets. A bit crowed nothing to look at but stores. If shopping is your thing this is the place to stay. If your are looking for local pa Dutch life not the place to stay. Very busy area . U need to take a break leave the hotel and ride thought the country side.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, September 20, 2013
Dear Seth M,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. My apologies for any disappointment you may have had. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

272 reviews from our community

Traveler rating
    105
    81
    38
    36
    12
See reviews for
100
77
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Rego Park, New York
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

Stayed here for three nights on a weekend getaway to Lancaster/Hershey. The hotel was in the perfect location-right off the highway. I love shopping and the hotel is located in a large outlet mall. The room was on the first floor near the lobby, front desk, and breakfast area. I loved that the room had a back door to go out to the pool. The pool could use some work, but it wasn't bad. The only problems I had was the bathtub in my room needs to be replaced and the refrigerator froze everything. I highly recommend this hotel and am planning on staying here again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, October 27, 2013
Lildebbie107 thank you for taking the time to review our hotel. From reading your comment you received a room with a tub that was less than desirable. You will be thrilled to know that ALL of our guest baths have underwent a renovation over the last year to update the overall look and feel of each guest bath.

Comments from our guests make it easy for us to decide what area or service in our hotel to improve.. Once again thank you for taking the time to review out hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 30, 2013

Booked this hotel for a one night stay. Wanted a pool for our daughter to swim in before going to Dutch Wonderland . The pool was filled with dirt and bugs. It appeared the filter was not working at all. A complaint to the front desk indicated their was no manager on duty and a request for a management response to this was ignored. Guests should no have to use a skimmer at a hotel pool

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, September 15, 2013
Dear Cdtrd,

Thank you so much for your review of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are very sorry to hear about your experience during your stay. Rest assured that this isn't reflective of the high standards we usually pride ourselves. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallkill, New York
Top Contributor
100 reviews 100 reviews
12 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 9, 2013

This hotel was the 7th hotel I have chosen to stay at in the Lancaster area. It will be my regular choice from now on. The prices were competitive, the breakfast excellent and the room large and clean. If you want to shop at the Rockvale Center Outlets, and who wouldn't; walk to many excellent restaurants; and, walk across the street to the American Music Theater......this is the choice for you. The pool is outdoors and if you visit in the Winter months and want to swim, you will have to go elsewhere.

Room Tip: Try to stay on either the 1st or 2nd floor in an even numbered room. That will help mute the sounds...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, August 10, 2013
Thank you so much for taking the time to review our hotel. We are thrilled that you loved our hotel's amenities; our location does make us ideal for travelers visiting places like the Rockvale Outlets, American Music Theatre or Dutch Wonderland.

When your travels bring you back to Lancaster, PA; feel free to call the hotel at 717-293-9500; so we can make sure to update your reservation with your room placement request. We look forward to hosting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 7, 2013

We stayed here one weekend in mid-July to take our two girls to Dutch Wonderland and also get some outlet shopping done. The hotel is very conveniently located and, unlike most of the hotels on this strip of highway 30 which scare me, this property is clean. The staff was very friendly and accommodating and our room was size able and quiet. We would definitely choose this hotel again when we return.

Stayed July 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2013

The location of this hotel was excellent for shopping. The hotel has a great outdoor pool. Lots of restaurants close by. We would stay here again next time we are in Lancaster for shopping. The only complaint I would have is the breakfast ended at 9 would have like to see it on a little later.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 30, 2013

We were able to walk to AMT and the Rockvale outlets. The room was large and comfortable, although it smelled a little too much like ammonia. The pool was clean and the young swimmers were happy. The front desk staff was nice, although when I asked about local restaurants, they only knew about Olive Garden and Ruby Tuesdays (HINT: go to the lovely Fireside about 4 miles away). The breakfast had much more variety than I expected, including yogurt and boiled eggs, small cheese omelets and link sausage, fruit, juice and coffee. However, we were there at 8:30 during a sold-out Tuesday morning, and the woman filling the stations was very impatient with the families waiting in line for breakfast. They had let the omelets run out, and when someone politely asked about the sausages that had also run out, the only employee assigned to the breakfast station lost her cool. She needed more help, but she needn't have yelled at the dad who was getting his family breakfast.

Room Tip: Second floor seemed quieter, away form the pool.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review, August 14, 2013
Dear traveler61,

Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our room accommodation, breakfast selection and the location of the hotel. However, it seems that we were not able to execute an exemplary hotel stay experience with regard to customer service. Please accept our sincere apologies for any shortcomings of our staff at breakfast service. Your comments are being reviewed by the hotel management and you can be confident that they will take necessary steps to improve our guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express Lancaster-Rockvale Outlets? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 38 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Priceline, BookIt.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express Lancaster-Rockvale Outlets reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Lancaster-Rockvale Outlets, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.