Stayed there during Hurricane Sandy. The hotel was was clean and pleasant but the staff were exceptionally accommodating during the storm. They pulled out board games, put out extra snacks, and even put out the makings of peanut butter and jelly sandwiches for folks who couldn't get out in the extremely bad weather. They gave every guest scented candles and matches in case of a blackout from the storm. The manager went out of his way to be cheerful and pleasent to everyone who walked in the lobby from the bad weather. There was an overall sense of being taken care of --they definitely went above and beyond to keep folks safe, comfortable, and happy. I would stay there again in a heartbeat.

The staff was very friendly and helpful for the one night we stayed here in late September. The room was clean, but the area of the hotel we stayed in had an odd smell - musty I think - in the hall and the room.

Moved on to a nicer place without an odor for the remainder of our trip thru PA.

Staff : The front desk staff were friendly, polite and efficient.

Room : We stayed on the second floor towards the back of the hotel (#270). Very quiet area, room was very clean with no odor. I found the beds to be very comfortable and I had 4 pillows of various firmness. TV was big. My only complaint was that the toilet water pressure was very lacking. Sometimes had to flush multiple times just to get a couple tissues down. That issue was probably not htel wide though.

Breakfast : Much better than I expected, we stayed two days and they mixed up the choices each day. They had eggs/bacon/sausage/biscuits/bagels/pastries/pancakes/milk/juice/coffee and more, all very good. The kitchen attendant worked very hard to keep the area cleaned and well stocked.

Location : We were not there to shop but if you want to shop this location is great, walking distance to Rockvale outlets and a short drive to Tanger outlets and many other shops and restaurants.

Went to Lancaster weekend of Sally 10/27/2012. Upon arrival we had to request a room change to the first floor to accommodate my elderly mother-in law. Kiersten at the front counter was very gracious and quickly made the change for us. On Sunday we decided that we had better leave to beat the storm. We again contacted the front desk and they immediately agreed to let us leave without paying for the room for that night. Great hotel, staff and location for this wonderful and interesting city. Will return again. Thanks to all the staff!!