I've stayed at the Red Roof Inn's before and this one is NOT of the same quality. Charged an extra $ 240 for additional pet which was charged without authorization. No notice of additional charge was given on check in or by any material at the desk. Pets were declared on reservation, on the telephone when I added additional night and on check in. This charge was refunded via Corporate Red Roof. Room was not cleaned on two of four nights stay. Garbage was not removed when room was cleaned on one of the nights. Room needs remodeling and carpeting needs cleaning attention. When a friend went to the room that she was given she found the door open and a large fan drying out the carpet from an air conditioner leak. She was given a different room. The most negative experience was being yelled at by the manager at the front desk. I was surprised and taken aback by the behavior. Service Excellence is not practiced at this Red Roof.
- Official Description (provided by the hotel):
- Red Roof Inn of Lancaster is a gem in the heart of Lancaster County’s Dutch Country. The hotel is made up of 95 spacious and elegantly appointed rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Location, location, location is the best way to describe the setting of this property. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. All of this is fun and folly is literally footsteps or few moments drive away. With all of these things at your fingertips it is amazing to find the peace and serenity available on the property. A newly built deck overlooking an adjacent working farm is a pleasure on warm nights. A seasonal pool, ample on-site parking, season outdoor bar and many other wonderful amenities make this hotel, "The Right Hotel in the Right Location for the Right Price!" ... more less
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- Also Known As:
- Lancaster Red Roof Hotel Lancaster
- Red Roof Inn Lancaster Pa