When we opened the door to our room we immediately shut it because it reeked of cigarette smoke (this was a non-smoking hotel). The man at the desk moved us to a different room. It took him about twenty minutes to figure out how to do that while my 3 children were getting very tired and antsy. He was very unprofessional and complained about the amount of hours he works the whole time. When we got to the second room it also smelled liked cigarette smoke. But at that point it was 8:30pm and the children needed to go to bed. We brought our things in and began getting settled. We immediately noticed that there was a thick layer of dust on the refrigerator, bed headboards, and TV cabinet. On the top of the refrigerator was also a ring in the dust that looked like it was from a glass. There were two open safety pins on the floor of the closet as well as a toenail. There were cigarette burns in the comforter. If we didn't have the kids with us my husband and I would've left at that point. I would've rather slept in the car. The floor was dirty, there were hairs in the tub, the tub was cracked and peeling. We wouldn't even let our kids walk around on the floor without socks or shoes on. I will never stay in a Red Roof Inn again. I mentioned some of our concerns when we checked out and was told the manager would call me the next day. I have not received a call.
- Official Description (provided by the hotel):
- Red Roof Inn of Lancaster is a gem in the heart of Lancaster County’s Dutch Country. The hotel is made up of 95 spacious and elegantly appointed rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Location, location, location is the best way to describe the setting of this property. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. All of this is fun and folly is literally footsteps or few moments drive away. With all of these things at your fingertips it is amazing to find the peace and serenity available on the property. A newly built deck overlooking an adjacent working farm is a pleasure on warm nights. A seasonal pool, ample on-site parking, season outdoor bar and many other wonderful amenities make this hotel, "The Right Hotel in the Right Location for the Right Price!" ... more less
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- Also Known As:
- Lancaster Red Roof Hotel Lancaster
- Red Roof Inn Lancaster Pa