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“Very well maintained property” 4 of 5 stars
Review of Country Inn & Suites Lancaster

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Country Inn & Suites Lancaster
2.5 of 5 Hotel   |   2260 Lincoln Highway East, Lancaster, PA 17602   |  
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Ranked #3 of 36 Hotels in Lancaster
Certificate of Excellence 2014
Maryland Mountains
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Very well maintained property”
4 of 5 stars Reviewed December 26, 2013

I love this hotel and try to stay there whenever I am in Lancaster. Free hot breakfast is a plus to the roomy all suite hotel. I am only disappointed in one thing. Obviously the housekeeping staff turned the heat up to 76 degrees so the suite would be nice and warm when we got in. The only problem was we didn't really get to the suite until we were ready to chill out for the night. It was too hot to sleep! We tried turning on the AC to be told that it does not work when the temp is below 58 degrees outside that the best the front desk could tell us was to open our windows. OK, but the windows face the busy highway so not only did the heat keep us awake but the traffic noise did also. What really surprised me is that when we complained nothing was done. When I filled out their survey explaining our first night a rec'd a letter in the mail thanking me for my input but nothing else!! I must say that the first night we did turn OFF the heat and by the second night it was down to 72 degrees which is still too hot for me but much better than 76! Now all said and done the hotel is very clean and spacious, the staff in all areas are respectful and friendly. It is just that the manager needs to take a course in making his/her guests feel important by compensating when the guests have a bad night which they could not control. If it wasn't for management, I would have given this property 5 circles.

Room Tip: Ask for a room that has the windows away from the main highway and away from the elevator. Not that...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 26, 2013 via mobile

Have stayed here many times.
Very nicely furnished and kept.
Convenient location to outlets and Sight and Sound Theater.
Reasonably priced. Clean and very friendly, family oriented.
Great job by staff and management.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 22, 2013

We stayed for one night and the room was awesome. The free breakfast was also a plus. The front desk staff, cleaning staff and the breakfast staff were all quite friendly. We will definitely be placing this one on the top of our list when we stay in Lancaster again.

Room Tip: I especially like that it is a "smoke free" building.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_Lancast, Front Desk at Country Inn & Suites Lancaster, responded to this review, December 23, 2013
We 're thrilled to hear that you were satisfied with your stay with us. We're also glad that you enjoyed our breakfast and that the staff was friendly. We look forward to you next visit to Lancaster County!
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guntersville,AL
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 14, 2013

We stayed for one night to visit places in Amish country. The hotel was very convenient to The Amish Village. It is across the street from Dutch Wonderland, if you are interested in that. Our room was in need of some decor updating but it was very large, comfortable and clean.
The bathroom was very clean and had nice thick towels. There was a sink in the bathroom but there was also another sink and mirror outside of the bathroom. Very nice for numerous people getting ready at the same time.
The beds were comfy and had quilts instead of comforters. Nice touch! There was a long counter area with a makeup vanity, frig and microwave. There was a flat screen TV but not many channels. Also, there was a DVD player so I'm assuming you could check out DVDs from the front desk. There was a table and several chairs as well.
The breakfast is included but was pretty bad. Eggs should not be square and folded in half! I would skip the breakfast and eat somewhere else.
I would definetly stay here again, however, due to the cleanliness, comfort and location!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_Lancast, Front Desk at Country Inn & Suites Lancaster, responded to this review, December 18, 2013
Thank you for your review. We're glad that you were satisfied with the size, cleanliness, that your room was comfortable for you, and that you like the touch of the quilts instead of comforters. We look forward to your next trip to Lancaster, PA!
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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 13, 2013

This was our second stay here in Lancaster. Location is great right across from Dutch Wonderland. Pool is great for the kids especially if its cold outside. If you have kids get a room that is split into suites. Front desk staff is AMAZING! Nothing but compliments for them and the entire staff.

Room Tip: If you have small children choose a suite which will give you a chance to let them sleep in a separa...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_Lancast, Front Desk at Country Inn & Suites Lancaster, responded to this review, December 18, 2013
Thank you for reviwing your recent stay with us. We are very happy that you enjoyed the location of our hotel, the indoor pool, and that the staff was accomidating during your stay. We look forward to your next visit to Lancaster County!
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Stevensville, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 11, 2013

I can always count on excellent service when we book this Hotel.
From easy online Reservation to fast check in to the always spotless room.
Looking out over Dutch Wonderland's Christmas lights and then using the
Pool and Hot Tub was a wonderful end to a full day of shopping. Hot Chocolate
& Cookies were always a nice touch. Greak Breakfast as well

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_Lancast, Front Desk at Country Inn & Suites Lancaster, responded to this review, December 18, 2013
We are thrilled that you can count on excellent service when you book a reservation at our hotel. We're also happy that you were able to enjoy Dutch Wonderland's Christmas light as well as the pool and hot tub during your stay. We look forward to your next trip to Lancaster, PA!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeton New Jersey
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 5, 2013

My wife and I spent a night here and we were very pleased with the cleanliness, friendliness, and overall value for the price. The only negative was the heating system in the room was loud. We enjoyed complimentary cookies and hot chocolate at night and the breakfast that was included in the price was good. The location was perfect for everything we planned to do.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_Lancast, Front Desk at Country Inn & Suites Lancaster, responded to this review, December 18, 2013
We apologize that the heating system in the room was loud. However, we're glad to hear that you were pleased with the cleanliness, friendliness, and the location of our hotel. We look forward to your next trip to Lancaster County!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Lancaster

Address: 2260 Lincoln Highway East, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lancaster
#3 Romantic Hotel in Lancaster
#9 Business Hotel in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Lancaster 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
While visiting the Country Inn & Suites hotel in Lancaster, PA, you will enjoy friendly service, beautiful Amish décor and a variety of excellent amenities, such as complimentary high-speed Internet access and a free breakfast buffet. Our Lancaster, PA lodging also offers a premium location across from Dutch Wonderland amusement park, just minutes away from the Amish Farm and House, the Dutch Apple Dinner Theatre, American Music Theatre and Sight & Sound Theatres. In addition, our hotel features an on-site Fitness Center, an indoor pool, flexible meeting space and much more. Reserve your room today and discover all the amenities that make the Country Inn & Suites one of the best Lancaster, PA hotels. ... more   less 
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Also Known As:
Country Inn & Suites Lancaster Hotel Lancaster
Country Inn And Suites Lancaster
Lancaster Country Inn
Country Lancaster

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