I love this hotel and try to stay there whenever I am in Lancaster. Free hot breakfast is a plus to the roomy all suite hotel. I am only disappointed in one thing. Obviously the housekeeping staff turned the heat up to 76 degrees so the suite would be nice and warm when we got in. The only problem was we didn't really get to the suite until we were ready to chill out for the night. It was too hot to sleep! We tried turning on the AC to be told that it does not work when the temp is below 58 degrees outside that the best the front desk could tell us was to open our windows. OK, but the windows face the busy highway so not only did the heat keep us awake but the traffic noise did also. What really surprised me is that when we complained nothing was done. When I filled out their survey explaining our first night a rec'd a letter in the mail thanking me for my input but nothing else!! I must say that the first night we did turn OFF the heat and by the second night it was down to 72 degrees which is still too hot for me but much better than 76! Now all said and done the hotel is very clean and spacious, the staff in all areas are respectful and friendly. It is just that the manager needs to take a course in making his/her guests feel important by compensating when the guests have a bad night which they could not control. If it wasn't for management, I would have given this property 5 circles.
- Official Description (provided by the hotel):
- While visiting the Country Inn & Suites hotel in Lancaster, PA, you will enjoy friendly service, beautiful Amish décor and a variety of excellent amenities, such as complimentary high-speed Internet access and a free breakfast buffet. Our Lancaster, PA lodging also offers a premium location across from Dutch Wonderland amusement park, just minutes away from the Amish Farm and House, the Dutch Apple Dinner Theatre, American Music Theatre and Sight & Sound Theatres. In addition, our hotel features an on-site Fitness Center, an indoor pool, flexible meeting space and much more. Reserve your room today and discover all the amenities that make the Country Inn & Suites one of the best Lancaster, PA hotels. ... more less
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- Also Known As:
- Country Inn & Suites Lancaster Hotel Lancaster
- Country Inn And Suites Lancaster
- Lancaster Country Inn
- Country Lancaster