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“Very Nice Hotel” 5 of 5 stars
Review of DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
3.5 of 5 Hotel   |   2400 Willow Street Pike, Lancaster, PA 17602   |  
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Ranked #8 of 38 Hotels in Lancaster
Indianapolis, Indiana
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Very Nice Hotel”
5 of 5 stars Reviewed December 20, 2013

Stayed here recently on a business trip to the area. Lobby is very spacious and luxurious. Lady at the desk was friendly and accommodating upon check in. Parking was a bit distant from the front door and the weather was cold & windy. When I commented on this, the front desk attendant advised me to check the door in back nearer the elevators and parking. This was much more convenient. Nice hotel and looked like it would be worth trying it again in weather warm enough for golfing.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 2, 2014
We hope you'll be back in the spring! In the meantime, thank you for sharing your experience with the TripAdvisor community. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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English first
Orlando, Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 17, 2013

While visiting family in Lancaster, they recommended staying at the Doubletree. What a wonderful recommendation! We had two rooms and they were right next to each other. The beds were comfortable, and the breakfast buffet was good. All of the staff were very friendly and accomodating. The fun part was the pool and all the kids activities they had going on during the weekend. I would definitely recommend this hotel to anyone staying in the area - especially if they have families.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 2, 2014
We're so glad your family recommended us and we hope you'll be back to visit again soon! Happy new year! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Somerset, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 17, 2013

The interactions with the staff are not comensurate with other Hilton properties, including Hampton Inns. Resort being in the name indicates not only a wonderful property but typically staff interacts at a higher level. This was not my experience last week.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 2, 2014
Hi John! I'm sorry your experience with our staff was not up to par. When you have a few minutes, please reach out to me so I can learn a little more about your experience: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Lancaster, PA, United States
1 review
5 of 5 stars Reviewed December 12, 2013

We thoroughly enjoyed our stay at your hotel. Everything was well-thought and everyone was very friendly. The room was very spacious, clean and well kept. Just a couple of remarks: 1. The phone extension to call for room service in the room service menu did not work; the button on the telephone for room service worked. (BTW, the food was delicious). 2. The Cafe24 restaurant seemed surprised with the volume of breakfast takers (and their simultaneous arrival at 8am), although the hotel was hosting soccer teams of teenagers, with a game time at 10am.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 2, 2014
Thank you for staying with us and sharing your experience. I'm happy to hear you enjoyed yourselves and I'll be sure to look into the issue with the room service extension! Thanks for letting us know! If there is anything else I can do for you, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Bowie, Maryland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 10, 2013

Overall a good 2 night stay. Staff was helpful, food OK, room clean. Housekeeping didn't clean our room, but did bring clean towels upon request. Separate tub and shower, although the shower was very small. Location wasn't the best. In general a good experience for the money.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 12, 2013
Thank you for staying with us recently. While our location is a bit off the beaten path, many will agree it's worth a few extra minutes of drive time because the grounds are so pretty. I hope you'll stay with us again soon and I'd be happy to speak with you about this stay, or any questions you may have about future visits: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2013

This hotel is beautiful! The rooms are immaculate, the hotel itself is amazing. The room was quiet, incredibly comfortable and far exceeded my expectations. The staff was fantastic and very helpful. The pool was clean and my kids loved the waterpark. The food is good. We are so apply we stayed at the Doubletree.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 12, 2013
And we are so happy to you stayed with us! We hope you'll be able to visit with us again soon. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BURLINGTON
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 9, 2013

My wife and I stayed here in December with our 7-year-old granddaughter while visiting family in the area. I found the hotel using the Hilton app on my iPhone and picked it mainly because of the indoor pool. We usually stayed at a Hampton Inn on the other side of Lancaster. We arrived at dusk after an all-day drive and were greeted by the cheerful sight of Christmas lights on all the trees and bushes. When we walked into the lobby and saw the inner courtyard we just said "wow!" That's the kind of impression it makes. We loved our stay. The hotel is beautiful. Everyone was friendly and helpful. The room was clean, comfortable and quiet. We ate at the breakfast buffet all three days and it was delicious every time. Especially the bacon! This is definitely at the top of our list of Lancaster hotels.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 12, 2013
Your awesome review makes me go, "wow!". Thank you for choosing us, staying with us, loving us, and sharing your experience with the TripAdvisor community! Happy holidays and we look forward to your next visit! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#13 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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