I just came home from a 3 night 4 day stay here with my husband and 2 girls. This was our 4th time visiting. Many family and friends stay also and everyone loves it. Not this time and most likely never, ever again. 3 rooms in less than 24 hrs. I can't...all i did was unpack, pack, unpack, pack and unpack. For a family of 4 imagine this??? I never complain...I'm not that type but this was horrendous and I was left in tears. First room ants all over discovered at night had to wake the kids up and move to a really crappy room. Told it was the only other room available. When I complained in the morning we were moved again to a better room...if you don't mind cobwebs hanging in every corner...gross. When I asked for a manager i was told the manager would call my room to speak with me. Never happened. When I approached the front desk the nice lady called the manager he or she refused to get on the phone with me or come up to the front desk. The manager also said they were never told of my situation. This means the front desk girl in the beginning was just blowing smoke...telling me things i wanted to hear lied and never told her manager. Just disgusting. I am so upset. Feel as if 4 days and fun with my family were nothing but tears and stress.
I will say the 3 young ladies that ran recreation...crafts for the kids and family activities like bingo and bon fire...you 3 are awesome! So sweet with my girls and the other kids. No body tips these young ladies but we did...how could you not!!! Great job ladies my girls miss you already!
- Also Known As:
- Doubletree Resort By Hilton, Lancaster Hotel
- Doubletree Resort By Hilton, Lancaster Hotel Lancaster
- Official Description (provided by the hotel):
- Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton (formerly part of Willow Valley Resort) is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County’s premier hotel, conference center and family resort. ... more less
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