I went to lancaster to see Jewel's concert which I enjoyed very much. We checked in the hotel on Wednesday March 13, 2013 and checked out Saturday March 16, 2013. Even though the room looked clean,I wiped all surfaces and draws with Clorox wipes. We checked the edges of the mattress for signs of a bed bugs infestation. We didn't see any sign of an infestation. On Thursday morning we had room service which wasn't to good. I'm the type of person that is afraid to send food back because of the fear of someone spitting on it. So we just ate what was mediocre and threw the rest away. On Sunday morning my husband went to take a shower and saw a bug on the towels that we used the night before. He caught the bug with a glass. He called me over. He was very upset because it was a bed bug. Naturally I was very upset and disgusted. I googled bed bugs just to be sure and at the same time hoping we were wrong. Sadly we were right. We took showers and got dressed before we called for the manager. She came upstairs and put the bug on her hand and tried to convince us it was a carpet beetle. We continuely told her it was a bed bug. She said since it was a bug that she would call Expedia to refund us for one night or she would give us a voucher for a one night stay.
My husband said ok to the voucher. She left to meet us in the lobby. I then I asked my husband if he was insane because i wasn't ever going to stay there again. So we met her in the lobby and I informed her again, telling her to look at the picture on my iPhone, because the bug in our room was a bed bug! She then said it was a bed bug. She apologogized and said that we could throw our clothes in the hotel dryer for half an hour (in case I was taking any souvenirs home ) or that she would gives us a roll of quarters to wash them outside. She also stated that she would call Expedia so we could get refunded one night. I told her that one night would not cover the trauma I was going through. We requested garbage bags to put our belongings. I drove all the way home feeling sick to my stomache visualizing these bed bugs reproducing inside those garbage bags. Thinking that they were on my body or shoes. Thinking they were in my car. Etc. the manager called Monday morning (March 18,) she told me that they had the room searched and exterminated. She stated that the only bed bug found was the one my husband caught. I believe this statement the same way I believed her when she tried to convince me it was a carpet beatle. today is April the 17, and we have not received a refund.
As for my belongings I left them in the garbage bag with the sun hitting it untill April 14. I then took it to my yard and checked every piece of article. I threw things away, ( books, toiletries etc), i didn't find any bed bugs. I then separated the laundry into seven different garbage bags and put it on my deck. Yes, I'm still afraid.
For your information:I was told by an employee of the hotel, that they had an infestation September of 2012. I will not disclose who told me because i dont want the person to get fired for sharing too much information. My incident happen 6 months later. Had I known of the September incident I would not have stayed there. I think that this information should be provided to the public. So all I can say is stay at your own risk! Good bye, going to seek mental health because "I'M STILL TRAUMATIZED!!! :-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 22, 2013
We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is very important to us and is always a focal point of our property operations.
Report response as inappropriate
Thank you for bringing this to our attention during your stay, and I would be happy to speak with you, or any potential guest, about this serious topic. We have investigated and have taken all necessary action to eliminate all potential concerns or problems. Our team members have been trained, and are continually educated on the topic of bed bugs. They know how to look for them, and what to do should a concern arise.
We have contacted Expedia regarding the refund of your room charge, and will continue to contact them to assist in securing your refund. You spoke with Dory Hoffman-Kumar regarding this, please contact her directly if you do not receive word regarding this at 717-464-2711.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.