This hotel is very beautiful and clean. Front desk staff very friendly. Check in and out fast and convenient. Room was wonderful (king with whirlpool) I went with my husband for a getaway. Did not visit pool area so I can't speak about that.

The only downfall about this place is the 24hundred cafe. The food was not good. In a Hilton hotel and for the price I expected excellent food. You could tell vegetables had been sitting around, mashed potatoes too. Steak was just ok...hamburger too. Staff was very friendly and attentive but doesn't make up for bad food. We told waitress our concerns but charge was not removed from bill. We even gave it a second chance with room service later. Thought something simple would be good. Still poor quality.

Overall you should stay here...beautiful hotel!! Just don't eat here.

I stayed here when it was the Willow Valley resort about two years ago, so I looked forward to visiting under the DoubleTree. My husband and I visited during Valentine's Day weekend, where we booked a 1 king bed suite, which was very clean, orderly, and pretty. The staff were all helpful, they even have a line where you can get helpful information for restaurants in the area, things to do, etc. The hotel itself is very nice. However, I went to the attached Cafe 24Hundred for dinner, and it was not good at all. Waitress was nice, but very slow, and the food was overpriced for bad food. I think the breakfast would have been better, but we left early our last day. I thought the $5/24hr charge was unnecessary, but I guess it's company policy if you're not a member. Received and in-room masssage, and it was amazing! Very friendly, and the front desk notified me when they arrived.

What I DID NOT appreciate was being charged over $800 PAST the cost of my room due to me booking through a third-party travel company. Not only was I overcharged for my room, but I ended up paying for my room a total of three times. While two of the charges did get dropped, I really would have appreciated a heads up that both my credit and debit cards were going to get charged in excess of $800. It took two days, two hours of phone calls, and calling my travel company to resolve the issue. The staff at the DoubleTree hotel were not helpful at all.

The room was nice, and the massage was great. But the charges on my account, and lack of customer care, made me leave the hotel on a sour note. It has been 7 days, and my issues are still not resolved. I do not think i'll be staying in this hotel again.

We spent one night here over President's Day weekend, so it was pretty crowded. We arrived around 330 pm and were told our room was not yet ready, which was completely understandable. However, the receptionist couldn't even given me an idea of when it would be ready. So we left and returned about an hour later. Thankfully, our room was ready and check-in was a breeze. We had a two bedroom suite which was great being that we have two young children.
The water park and pool were really nice. It was of course crowded, but the kids really enjoyed it. The hotel itself is very family friendly. We enjoyed the magic show they had that evening. It was really nice to have something to do with the kids.
We did find the beds to be uncomfortable. Neither my husband nor I slept very well.
We found the breakfast buffet to be really good. The service was great and the food was really good.
The location of the hotel was great. We found the hotel to be clean and well appointed. We would definitely return to this hotel!

We like this hotel for it's location, children's pool - playground, cleanliness and nice front desk service, but few features can really spoil the experience of staying in this place.
a) I DON"T UNDERSTAND why all Doubletree hotels has their windows locked up??? I just feel suffocating in the room with closed windows (I can't even imagine how asthmatic people feel in there). The only means of air circulation is HAC unit, so there is no way fresh air gets into the room and air feels stuffy and musty. But when you turn it on it creates another problem: ether warm or cold air blows so strongly that you can't even sit at the desk under the drift it blows. After even one shower taken the whole room feels dump and the windows just "leaking" from condensation of the water, which eventually will bring mildew. Besides, hotels would benefit from savings on electricity bills if they would give many people like me the option to use the open (at least few inches) window instead of HAC. So please, management, OPEN UP YOUR WINDOWS!
b) This hotel has 2 wonderful swimming pools, BUT has no hooks or bars in the bathrooms to hang the wet swimwear to dry up. Does it make sense to you? No it doesn't to me.
c) We visited the 24 cafe 3 times. All 3 times we experienced BAD, slow, inattentive and annoying service. The breakfast buffet food was not better then the service (meaning looked good but tasted bad). We had it for free (HHonors members), but if I had to pay around $13 for that it would be greatly disappointing. Before demolition of Willow Valley Inn Smorgasboard patrons at least had this inexpressive and better tasting choice, now if they don't improve you better go somewhere else (like McDonald across the stress).
d) And finally warning to all light sleepers: Bring your earplugs, because the walls are paper thin and you will hear every noise from your neighbors.