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DoubleTree Resort by Hilton Hotel Lancaster: Traveler Reviews

3.5 of 5
2400 Willow Street Pike, Lancaster, PA 17602
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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #11 of 37 hotels in Lancaster
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360 reviews from our community

Traveler rating
    182
    113
    39
    15
    11
See reviews for
Families
231
 
Couples
55
 
Solo
4
 
Business
32
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great stay - really great value, inconsistent restaurant”
4 of 5 stars Reviewed February 11, 2013

This is a great hotel and a GREAT value. Frankly it's way more than I expected especially for the price. The only problem was the inconsistency of the food at the restaurant - sometimes ok, sometimes poor.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask David D about DoubleTree Resort by Hilton Hotel Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
February 14, 2013
Glad to read you found great value with your stay at our hotel. We hope you will stay with us again soon. I'll share your comments regarding our restaurant with our Executive Chef and Restaurant manager. Thank you for your feedback! Kristin O'Connor, Guest Relations; koconnor@willowval.com, 717-464-7503
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Beautiful Place”
5 of 5 stars Reviewed February 11, 2013

I stayed at the Doubletree last month and will be there again this week. I was amazed at the quality & beauty of this hotel, especially(No Offense) in Lancaster. It is a very modern hotel with all the emmenities. It has an amazing 5 story open dining room with the inside rooms, like vintage apartments up the side walls, Not very much privacy to the diners though, but the huge palm trees reminded me of the Floridian at Disney. The rates are reasonable and the service was excellent. I only had breakfast there, so cannot speak towards the food at the restaurant, but looking forward to my return visit.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mark T about DoubleTree Resort by Hilton Hotel Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
February 14, 2013
Thank you for your continued business and taking time to share your great experiences with the TripAdvisor community. If I can be of any assistance during any trip to our facility, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, 717-464-7503
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Myerstown, Pennsylvania, United States
1 review
“Missing potatos and a dirty coffee brewer”
3 of 5 stars Reviewed January 29, 2013

The facility was gorgeous but room service messed up both our orders and our coffee brewer had a used coffee filter from the previous person who stayed in the room. Very disappointing. Especially with the room service. The order was placed on the door and each item was marked. French toast and breakfast potatos. Instead we got French toast and sausage.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Stacy R about DoubleTree Resort by Hilton Hotel Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
January 30, 2013
I hope you enjoyed your stay at our hotel, despite the issues you had with room service. If you did not have the time to speak with our restaurant manager while you were here, please contact me at your earliest convenience so we can fix the mistakes: Kristin O'Connor, Guest Relations; (717) 464-7503; koconnor@willowval.com
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Holbrook, New York
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Was told "You got to take the kids there"”
3 of 5 stars Reviewed January 28, 2013

Stayed for 2 days on the way back from Hershey after staying at an affiliated hotel near there and was looking to up my points with the chain for a future trip. Kids loved the pool in the newer section. The older section of Willow Valley is closing for redevelopment into a commercial property. Large facility and there was a convention going on down in the main center area. Kids loved standing at the window making faces at all those in attendance. Rooms were clean but entire facility could use an upgrade. Ate at the facility for breakfast and both dinners. The Amish style buffet across the street was nothing spectacular. You could find better if willing to drive elsewhere. As for there higher end resteraunt quality and choice of food not worth the price. The breakfast was acceptible though and convient with the kids before starting our day.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by us4ontheg0 for Lancaster
Ask us4ontheg0 about DoubleTree Resort by Hilton Hotel Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
January 29, 2013
Thank you for staying with us last year. Our resort was went through an $8m renovation in 2010 when we converted to a DoubleTree. I would be happy to speak with you regarding what areas you suggest we upgrade, as we are always looking to improve our product and service. The Amish style breakfast you wrote about is no longer open, but we do still offer our DoubleTree breakfast buffet in Cafe 24 Hundred. When time permits, please reach out to me so we can talk about your suggested upgrades and our restaurant quality: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Budd Lake, NJ
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Fantastic Family hotel with great kids pool!”
5 of 5 stars Reviewed January 27, 2013 via mobile

I recently stayed here in a 2 room, 1 king, 1 queen room. Nicely appointed, clean, and comfortable. The kids water playground is fantastic. 2 slides, 1 for bigger kids. A really nice large adult pool as well. Will definitely stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask johnnyf0614 about DoubleTree Resort by Hilton Hotel Lancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
January 29, 2013
Thank you for choosing our DoubleTree Lancaster for your recent stay. We look forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Lancaster
#8 Family Hotels in Lancaster
#8 Business Hotels in Lancaster
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton (formerly part of Willow Valley Resort) is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County’s premier hotel, conference center and family resort. ... more   less 
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