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“Was told "You got to take the kids there"” 3 of 5 stars
Review of DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
3.5 of 5 Hotel   |   2400 Willow Street Pike, Lancaster, PA 17602   |  
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Ranked #8 of 38 Hotels in Lancaster
Holbrook, New York
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
“Was told "You got to take the kids there"”
3 of 5 stars Reviewed January 28, 2013

Stayed for 2 days on the way back from Hershey after staying at an affiliated hotel near there and was looking to up my points with the chain for a future trip. Kids loved the pool in the newer section. The older section of Willow Valley is closing for redevelopment into a commercial property. Large facility and there was a convention going on down in the main center area. Kids loved standing at the window making faces at all those in attendance. Rooms were clean but entire facility could use an upgrade. Ate at the facility for breakfast and both dinners. The Amish style buffet across the street was nothing spectacular. You could find better if willing to drive elsewhere. As for there higher end resteraunt quality and choice of food not worth the price. The breakfast was acceptible though and convient with the kids before starting our day.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for staying with us last year. Our resort was went through an $8m renovation in 2010 when we converted to a DoubleTree. I would be happy to speak with you regarding what areas you suggest we upgrade, as we are always looking to improve our product and service. The Amish style breakfast you wrote about is no longer open, but we do still offer our DoubleTree breakfast buffet in Cafe 24 Hundred. When time permits, please reach out to me so we can talk about your suggested upgrades and our restaurant quality: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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898 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Budd Lake, NJ
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

I recently stayed here in a 2 room, 1 king, 1 queen room. Nicely appointed, clean, and comfortable. The kids water playground is fantastic. 2 slides, 1 for bigger kids. A really nice large adult pool as well. Will definitely stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for choosing our DoubleTree Lancaster for your recent stay. We look forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2013

Wonderful staff, beautiful hotel, amazing comfortable bed! Would definitely stay again. Great choice for visiting Lancaster area and Franklin and Marshall College. Although it was a bit of a drive from the College it was located in a beautiful spot and the hotel itself was modern and well appointed.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for staying with us during your recent F&M visit! I'm happy to read you appreciate our Sweet Dreams bedding, it really is super comfortable! Looking forward to your next visit, Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2013

Great hotel in Lancaster County. We recently went to Lancaster for a 2 night weekday getaway. The price to stay in this hotel was no more expensive than staying in a "cheaper chain" hotel. This was not the first time we stayed here nor will it be the last.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
I'm thrilled to read you found a good value for your money and you will be staying with us again in the future. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Ridgewood, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

Wonderful gem in Lancaster. Property was clean and the staff was friendly. Breakfast buffet was very good and worth the $9.99 adult price. Pool was good - towels very small and the kiddie area was closed 3 times that I know of during our stay. Parents of small children, please bring swim diapers!

Room Tip: We stayed on the 4th floor and it was QUIET! Our room was a suite with king bedroom with a double in...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for sharing your experience on TripAdvisor and understanding why we have to close and clean our pools! Looking forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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West Babylon
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 23, 2013

Love the property and since we spend alot of time in Lancaster City it's an easy trip to the theater and the Prince Street Coffee shop. I am a little concerened about the contruction that will be taking place. This on the same property as the old Willow Valley, which was set to be torn down in December. It was still there on our last trip. We are heading back in March, not sure about staying here.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 24, 2013
Thank you for being a loyal customer! Demolition of our old property will be completed in the next few weeks and construction will not begin for quite some time so a March stay will be perfect! If you have any questions, please contact me: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Altoona, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

Just stayed for one night. The hotel was clean, staff was friendly. We hesitated eating at the hotel restaurant because of the previous reviews but took a chance and the service was excellent! We were immediately seated and our server waited on us about 5 mins afterward. The food was good and service was by no means slow or hurried! We stayed in the whirlpool room which was very relaxing. The only negative complaint I have is, our room had no outside window and the window in the room faced the indoor courtyard. It was strange that people walking past the restaurant area had a full view into our room so we kept the curtain closed, leaving the room very dime. All the areas of the hotel appeared clean and updated.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 24, 2013
Thank you for staying with us recently! I'm happy to read you enjoyed your visit to our restaurant and everything about our hotel was up to par. While we do not have jacuzzi rooms with an outside view, we do have suites and our reservations team is able to direct you to the perfect room. If there is anything I can do to help you, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton (formerly part of Willow Valley Resort) is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County’s premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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