We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Family hotel with great kids pool!” 5 of 5 stars
Review of DoubleTree Resort by Hilton Hotel Lancaster

Save Saved
You added DoubleTree Resort by Hilton Hotel Lancaster to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
DoubleTree Resort by Hilton Hotel Lancaster
3.5 of 5 Hotel   |   2400 Willow Street Pike, Lancaster, PA 17602   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book Now, Save up to 20%
Ranked #8 of 38 hotels in Lancaster
Budd Lake, NJ
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Fantastic Family hotel with great kids pool!”
5 of 5 stars Reviewed January 27, 2013 via mobile

I recently stayed here in a 2 room, 1 king, 1 queen room. Nicely appointed, clean, and comfortable. The kids water playground is fantastic. 2 slides, 1 for bigger kids. A really nice large adult pool as well. Will definitely stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for choosing our DoubleTree Lancaster for your recent stay. We look forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

751 people have reviewed this hotel

Traveler rating
    400
    208
    96
    30
    17
See reviews for
452
110
8
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2013

Wonderful staff, beautiful hotel, amazing comfortable bed! Would definitely stay again. Great choice for visiting Lancaster area and Franklin and Marshall College. Although it was a bit of a drive from the College it was located in a beautiful spot and the hotel itself was modern and well appointed.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for staying with us during your recent F&M visit! I'm happy to read you appreciate our Sweet Dreams bedding, it really is super comfortable! Looking forward to your next visit, Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2013

Great hotel in Lancaster County. We recently went to Lancaster for a 2 night weekday getaway. The price to stay in this hotel was no more expensive than staying in a "cheaper chain" hotel. This was not the first time we stayed here nor will it be the last.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
I'm thrilled to read you found a good value for your money and you will be staying with us again in the future. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgewood, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

Wonderful gem in Lancaster. Property was clean and the staff was friendly. Breakfast buffet was very good and worth the $9.99 adult price. Pool was good - towels very small and the kiddie area was closed 3 times that I know of during our stay. Parents of small children, please bring swim diapers!

Room Tip: We stayed on the 4th floor and it was QUIET! Our room was a suite with king bedroom with a double in...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 29, 2013
Thank you for sharing your experience on TripAdvisor and understanding why we have to close and clean our pools! Looking forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Babylon
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 23, 2013

Love the property and since we spend alot of time in Lancaster City it's an easy trip to the theater and the Prince Street Coffee shop. I am a little concerened about the contruction that will be taking place. This on the same property as the old Willow Valley, which was set to be torn down in December. It was still there on our last trip. We are heading back in March, not sure about staying here.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 24, 2013
Thank you for being a loyal customer! Demolition of our old property will be completed in the next few weeks and construction will not begin for quite some time so a March stay will be perfect! If you have any questions, please contact me: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

Just stayed for one night. The hotel was clean, staff was friendly. We hesitated eating at the hotel restaurant because of the previous reviews but took a chance and the service was excellent! We were immediately seated and our server waited on us about 5 mins afterward. The food was good and service was by no means slow or hurried! We stayed in the whirlpool room which was very relaxing. The only negative complaint I have is, our room had no outside window and the window in the room faced the indoor courtyard. It was strange that people walking past the restaurant area had a full view into our room so we kept the curtain closed, leaving the room very dime. All the areas of the hotel appeared clean and updated.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 24, 2013
Thank you for staying with us recently! I'm happy to read you enjoyed your visit to our restaurant and everything about our hotel was up to par. While we do not have jacuzzi rooms with an outside view, we do have suites and our reservations team is able to direct you to the perfect room. If there is anything I can do to help you, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst, North Carolina
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 18, 2013

This hotel has great landscape, wonderful rooms, a nice restaurant and a great breakfast offering in the restaurant. They also have a large exercise and pool area. As a Hilton Diamond member, they give a free evening beverage and the super breakfast for no extra charge - and don't forget the Double Tree cookie when you check in. Also, close to the outlets.

Room Tip: If you want a room on the same level as the lobby, it is the 3rd floor
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 24, 2013
So glad you staying with us, Kurt! Looking forward to your next visit, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to DoubleTree Resort by Hilton Hotel Lancaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#13 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton (formerly part of Willow Valley Resort) is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County’s premier hotel, conference center and family resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Tingo, Travelocity, BookingOdigeoWL, Agoda, Priceline, getaroom.com, Venere and Otel so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

Owners: What's your side of the story?

If you own or manage DoubleTree Resort by Hilton Hotel Lancaster, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.