We traveled to Lancaster Christmas morning. I called the hotel early in the morning to see if our room might be ready before 4pm check in. It was indeed ready at 10:30am when we arrived. We had a 2 room suite (#3030) right next to our friends we were meeting up with (they were in 3028). Our room was next to a hall that led to some sort of closet so it seems our room was bigger than theirs. Room was very clean and everything was in working order. The pillows were very very very soft and your head sinks down in them. We like firmer pillows but dealt with these for one night.
We had our 8 year old daughter with us and were called a few weeks in advance about the water play area being closed. They did maintenance to it from Dec. 16-26. For the life of me I don't know why they didn't start it a few days earlier so it would be done for the holiday when everything else in Lancaster was closed and kids would have something to do (the hotel didn't have any activities planned for Christmas day besides something later in the evening). The pool was open and kept the kids entertained for 2 hours.
The reason I docked the review a point was the food. We ordered food from the bar (only restaurant open at lunchtime on Christmas day) and waited in the bar over 25 minutes from when we ordered our food until we got it. We got two orders of chicken wings that were not fried very well (They were rubbery) and have no flavor. The pretzels and fries had some flavor. The morning of the 26th we went to the breakfast buffet. Good service, decent price but anything made on site (eggs, bacon, ect) had no flavor. The pastries, fruit and yogurt brought in were fine.
My husband left his laptop in the room when we left. A few hours later we received a phone call from the front desk letting us know. Since we were trying to drive through a snow storm we didn't want to turn around and go get it. They shipped it overnight Fedex (we asked for overnight, they ship things FedEx) at our expense and it was carefully packaged. All the staff we interacted with (besides bartender in bar when ordering food, she ignored us for 25 minutes and there were only 3 other people/one group in the bar) were amazing.