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“A Majestic Property a Short Drive from the Center of Town” 4 of 5 stars
Review of DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
3.5 of 5 Hotel   |   2400 Willow Street Pike, Lancaster, PA 17602   |  
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Ranked #8 of 38 Hotels in Lancaster
Washington, DC
Top Contributor
73 reviews 73 reviews
66 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
“A Majestic Property a Short Drive from the Center of Town”
4 of 5 stars Reviewed December 19, 2012

I stayed here at the beginning of December and they did an amazing job of making the place feel like Christmas. The property is massive and it felt a little abandoned during my stay but the staff was gracious and made me feel warm and welcome. The suite I was booked in had a comfortable bed and a nicely appointed living room, pretty standard as hotel rooms go. The restaurant on site has decent food and the staff is great. They have a good mix of locals and guests which keeps the conversation lively.

The pool/water park make this a great spot to stay with children. They had a list of activities posted in the lobby and were offering a couple of craft classes for little ones. There is not a lot to do in the immediate area but the center of Lancaster is just a short ride down the road. I always enjoy coming to Lancaster because it gives you a cozy, country feeling while still providing the conveniences of an urban area. This hotel is a great embodiment of that spirit.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 9, 2013
We are so happy you could spend time with us during the Christmas season. Thank you for sharing your experience and I'm happy to read you enjoyed your visit. If there is anything I may assist you with, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, 717-464-7503
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921 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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  • French first
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English first
Staten Island, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2012

This was our first time staying at the property since the Hotel became a Hilton Franchise. We have many fond memories as kids at this property.

We had booked two rooms, one family room and one standard room with two queen beds. The hotel was very accommodating and put the rooms next to each other without having to ask. The warm cookie upon checking in was a nice touch.

The hotel has a very crisp modern feel. Everything is newly renovated, and EXTREMELY CLEAN. The staff is still just as friendly as they always have been at Willow Valley. I am very fond of the corporate look and feel, but I must say that I saw mostly families with children staying there. Some of them were still regulars like us, who had been going to Willow Valley for many years. Don't let the franchise name fool you. The place is still great, if not better, and the grounds are still pleasing to the eyes. The pool was also cleaner than ever, as well as the jacuzzi. Cafe 24 Hundred, the hotel's restaurant, has food of high quality. They had many vegetarian options at the buffet, which I liked. My friends and family found the roast beef a little dry one night, but that was only one dish out of many that were excellent. We also ordered from the menu. They do serve alcohol, but the crowd on both nights was great and well-behaved, and it is more than safe to have children around the lobby at night when the bar is open.

It was sad not to have the Willow Valley restaurant or bakery nearby. Cafe 24 hundred is great, and has a great breakfast buffet and dinner buffet (not many people attended for dinner, and they SHOULD. GREAT VALUE and GOOD QUALITY), but on a much smaller scale than the older restaurant (who doesn't love Willow Valley's pies and cakes for dessert?). The heat pump in our room went on and off with a loud sound. We also really missed being able to crack a window after taking showers as the steam makes the room humid, and bathroom exhaust fans only somewhat help the problem. We asked why the window cranks were removed, and we were told it is a safety issue. I can see why that is, yet it still used to be nice to get a surge of fresh air into the room.

Overall, we were very pleased with our stay. It would be great if the hotel included a dinner option as part of the stay with an added fee. It would be nice to see more people in the restaurant.

Room Tip: Rooms facing the outside are quieter before 10 if you go to bed early as sometimes there are events...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 18, 2012
Thank you Paul! It's great to read reviews from long time Willow Valley guests that are continuing to stay with us at our Willow Valley Associates owned DoubleTree. We appreciate your suggestions and are actually working on some options to potentially include dinner in our restaurant or at a local smorgasbord for 2013. We truly appreciate your review and very much look forward to serving you again. If I can be of any assistance, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Fredericksburg, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 16, 2012

Stayed at this property primarily because of the waterpark for our kids to use. The pool and waterpark were closed at times we would normally have expected them to be open, which was somewhat disappointing. In hindsight, we should have called ahead to confirm the hours of their availability. The hotel itself is very upscale for this area. Room quality was very nice, although not configured as we expected. The room description on line was listed as a 2-bedroom suite, and the description led us to think it would be a suite with two separate bedrooms accessed individually from a common living area. Instead, it was a living area with a queen bed instead of a sofa, and separate bedroom accessed from that room. I would advise confirming the configuration at booking.
The interior hallways have a more dated appearance than the rest of the hotel, but it is all very well maintained and clean. The warm cookies at check-in were delicious, and the clerk gave us one for each member of the family, which was a nice touch.
The property is nice and quiet, if that is important to you. In retrospect, I'd have stayed at one of the less expensive hotels nearer to Route 30 and the area attractions, as this hotel is a little further from the main tourist area.
If upscale and quiet are your main motivators, this is a good place to stay in the area.

Room Tip: Rooms facing the back parking are probably quieter than the ones facing the interior atrium.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 18, 2012
Thank you for staying with us, John. I'm happy to read you found our facilities clean and updated and hopefully comfortable. One of the great things about our hotel is its location - away from the very busy route 30 area. One of the bad things about our hotel is its location! We are a short drive the main attractions and pride ourselves on beautiful grounds and pristine facilities set in the heart of the PA Dutch country where it's quiet! We will certainly look at our description of the two bedroom suites and work to make sure our guests are not confused with the actual layout. Thank you for sharing your experience on TripAdvisor and I'd be happy to help if you have anything further to discuss. Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
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Scotch Plains, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2012

A very nice hotel at a great price. Be sure to get one of the cookies at check in. Staff was friendly. It was a good value for the money. Breakfast is not included but there are many cheap breakfast options in the area. There is a water slide area for kids and the pool was a good size.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 13, 2012
Thank you for staying with us. We hope to serve you again soon, Kristin O'Connor, Guest Relations; 717-464-7503, koconnor@willowval.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 5, 2012

The hotel is very good-nice, big and comfy rooms. great pool+little water park. we spend a family gateway on the thanksgiving weekend. the hotel was full with families, but there weren't kids TV stations. the price was high(160+tax), but we took advantage of the hotel's facilities, so it's worth it. The staff was very professional and friendly. they let us free late check out with no problem.bottom line-good value, if you use the amenities.

Room Tip: go to the pool
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 13, 2012
Thank you for your review of our property. I'm happy to read you enjoyed your stay and all of our amenities. Hope you are able to join us again soon. Kristin O'Connor, Guest Relations; 717-464-7503, koconnor@willowval.com
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Burlington, Vermont
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2012

The pool area should open before 10am. Breakfast should be included for the price of the hotel.
Other than that, a great place to stay. Kids loved the pool and water park area. Staff was friendly. At times the internet was unreliable.

Room Tip: It was great to have a 2 room suite on a longer trip. The kids get one to themselves.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, December 13, 2012
Thank you for your review of our property. I'm happy to report that our pools open at 9am now, and we are in the process of upgrading our wireless internet so service is more reliable. Breakfast, as a Hilton standard, is included for gold and diamond HHonors members. We also always have a breakfast package available to our guests. I hope you'll visit with us again soon! Kristin O'Connor, Guest Relations; 717-464-7503, koconnor@willowval.com
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Virginia Beach, Virginia
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 27, 2012

We often stay in or near Lancaster with my two boys who are 13 and 10. We chose this hotel to try something different. The room was clean and adequate although it had a musty smell. This property is located on a nice 9 hole golf course. The only issue I had with this Hotel is there is a lot of kids. While I don't mind kids, it was an unruly kid convention it seemed. This Hotel has a Huge indoor pool, water park, and small video arcade so it offers something for kids to do indoors. Perhaps that is why there were so many kids. The doors to the rooms also slam very hard making a loud noise and I had to wear ear plugs to sleep because unruly parents and kids were in and out 8 to 10 times per minute. I did call the front desk who sent the security however, they did nothing to quiet the kids even though it was 11:00 pm. In conclusion, we will not return due to the loudness of the property. I prefer the Lancaster Marriott.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, November 29, 2012
Thank you for giving us a try and we hope you will stay with us again in the future. When time permits, please contact me so I can gather some details about your stay and work with appropriate teams to make sure all our guests have a pleasant stay. I can also let you know some times when our hotel expects lots of children, and other times when we don't! Kristin O'Connor, Guest Relations; koconnor@willowval.com, 717-464-7503
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#13 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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