upon returning from a great trip to Lancaster Sight and Sound, I had to look this hotel up in tripadvisor to see what was said. despite ranking 13th, the first 3 comments were saying exactly what I experienced, and so things didnt change. I wasn't greeted at check in, and for that matter not when I left either. The customer service was awwwwwfull. I am glad we went out to eat, I wonder what the service is at their on-site restaurant.Anyway, the worst service event was at breakfast, when we arrived at 9:15. breakfast is served, continental style from 7-10 am. Well most of what was probably breakfast was gone, and I mean depleted. When I asked the hostess about replenishing it, your comment was " not at this point". Not at what point I asked. and she continued, "well it is 9:15". Are you kidding me? 7-10 is 7-10, not 9:15 or 9:30. And after we escalated the breakfast issue and finally got some fresh food, 3 other couples arrived at 9:30. What would she say now" at this point"
So stay at the lovely historic hotel, good location, very nice rooms. But don't expect any B& B type of service, or anything close to a decent hotel either.
rooms with king beds, first floor, can't beat it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest --
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I appreciate your truthful review of your experience at Cork Factory Hotel. As part of the sales and team, I can assure you that I am just as concerned about the service you received as you. As I mentioned in previous responses, we are cracking down on our front desk and restaurant employees. I hope that the service you received during your stay will not prevent you from giving our property another chance. If you could contact me directly, using the number or email listed below, to give me some more information regarding your stay, it would be truly appreciated. It is guests like you that we rely on to get to the bottom of what we are trying to prevent from becoming a reoccurring event. Also, I'd like to discuss how I can persuade you to give the Cork Factory Hotel another chance to not only meet but exceed your expectations. Thank you!
Sales Office: 717.735.2075
Front Desk: 717.735.2075
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.