upon returning from a great trip to Lancaster Sight and Sound, I had to look this hotel up in tripadvisor to see what was said. despite ranking 13th, the first 3 comments were saying exactly what I experienced, and so things didnt change. I wasn't greeted at check in, and for that matter not when I left either. The customer service was awwwwwfull. I am glad we went out to eat, I wonder what the service is at their on-site restaurant.Anyway, the worst service event was at breakfast, when we arrived at 9:15. breakfast is served, continental style from 7-10 am. Well most of what was probably breakfast was gone, and I mean depleted. When I asked the hostess about replenishing it, your comment was " not at this point". Not at what point I asked. and she continued, "well it is 9:15". Are you kidding me? 7-10 is 7-10, not 9:15 or 9:30. And after we escalated the breakfast issue and finally got some fresh food, 3 other couples arrived at 9:30. What would she say now" at this point"
So stay at the lovely historic hotel, good location, very nice rooms. But don't expect any B& B type of service, or anything close to a decent hotel either.
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