I was very disappointed by the rudeness of the hotel staff. When I checked in the woman acted as though it was a chore to check me in. Yes it was a bit on the later side, but she was rude and was sighing as though I was being an annoyance to her. The elevator was extremely slow. It was ridiculous. I would have walked up the stairs but my luggage was heavy and I was exhausted to I opted to wait and oh boy did I wait.
My room was nice. It exceeded my expectations. The hair dryer was amazing. I loved it. The toiletries were neat- hollow soap.
The location was a bit iffy. I don't know Lancaster area at all. But it was in the "Urban" district. Urban = ghetto.
Then, back to dealing with the folks that work there... I was in town for a business trip and gone all day. When I returned to the hotel there was a wedding and a rehearsal dinner going on so the place was busy. There was absolutely no where to park. None. The front desk attendant told me to park where it clearly said "tow away zone." I asked if the hotel would then me responsible if my car was towed and I was told to park at my own risk. What? Then the other attendant told me to wait 10 minutes and I could take her spot. I told her I already drove around looking for a spot for 20 minutes, I wasn't going to wait 10 more minutes. They really didn't have any solutions for me other than keep looking and hope someone leaves. For paying $150 per night I don't think it's unreasonable to expect a place to park. Hotel guests should have guarenteed parking. Wedding and event guests should have to park elsewhere (in the tow away zones perhaps since it's not overnight) and the hotel should have thought this out because they were pretty much at capacity as far as reservations go.
So overall, nice place. Beautiful room. However, staff was rude and unprofessional.
I don't think I would stay there again. Check out the Marriott on Queen Street instead (where my business trip was held). It's much nicer, the staff is friendlier, and the price is comparable.

Very nice hotel, quite trendy. From the hotel it is easy to get to all the villages and farms where amish people live and work.
I did not like: I could clearly hear people of other rooms speaking and moving.

We stayed for three nights recently and loved the hotel. It is a really beautiful building. The continental breakfast included all the usual items from cereal to bagels, fruit and danishes. We did not eat in the restaurant but visited the bar a couple nights and had a really nice time. It is a bit of a walk to downtown Lancaster. In town, take the historical walking tour if you can.

We had the pure pleasure of staying 2 nights at the Cork Factory Hotel in Lancaster, PA over the Columbus Day weekend. What an AMAZING HOTEL! This hotel is actually a converted cork factory that is 4 stories high and ALL of the character of the old factory is still part of the current, modern hotel! It is the most unique hotel t hat we have every stayed in! We were on the 4th floor and the ceiling was vaulted and the original wooden beams and ceiling was there! The piping was visible, as was the exposed brick wall. The restaurant in the hotel was simply amazing (food wise, as well as decore wise). Stone walls and the bar was made out of the original wood found in the factory! There is also a ballroom and outside terrace (3 weddings the weekend we were there) on the 2nd floor! I would highly recommendthis hotel for all the comfort and character that you may want to experience on your getaway weekend! We will definitely be back!!