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“I recommend it!” 4 of 5 stars
Review of Cork Factory Hotel

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Cork Factory Hotel
3.0 of 5 Hotel   |   480 New Holland Avenue, Suite 3000, Lancaster, PA 17602   |  
Hotel amenities
Ranked #14 of 38 hotels in Lancaster
Etterbeek, Belgium
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“I recommend it!”
4 of 5 stars Reviewed October 19, 2012

Very nice hotel, quite trendy. From the hotel it is easy to get to all the villages and farms where amish people live and work.
I did not like: I could clearly hear people of other rooms speaking and moving.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, October 24, 2012
Dear Guest,

Thank you for your positive review of the Cork Factory Hotel. We do understand that in certain parts of the hotel noise can carry, especially when the hotel is at its highest capacities. The designers made a conscious decision to leave the high vaulted ceilings, original wooden beams, and wooden floor boards in tact, rather than destroy its aesthetic and historic appeal. We believe this adds to the charm of our unique hotel. I do apologize, however, if you did not get the rest you were expecting.Otherwise, I am so glad that you enjoyed your stay, and I hope you will keep the Cork Factory Hotel in mind on your next retreat to Lancaster, Pa.

Lindsey Antonio
Group Sales
717.735.2075 ext. 606
lindsey.antonio@corkfactoryhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Patchogue
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2012

We stayed for three nights recently and loved the hotel. It is a really beautiful building. The continental breakfast included all the usual items from cereal to bagels, fruit and danishes. We did not eat in the restaurant but visited the bar a couple nights and had a really nice time. It is a bit of a walk to downtown Lancaster. In town, take the historical walking tour if you can.

Room Tip: Our room was on the top floor which had really high, beautiful ceilings.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, October 12, 2012
Dear Guest,

Thank you so much for your positive review of the Cork Factory Hotel! It is always exciting to hear that a guest was satisfied, not only with their stay, but with the unique architecture and aesthetic design of our building. Please keep us in mind for your next retreat to Lancaster, Pa.

Lindsey Antonio
Group Sales
lindsey.antonio@corkfactoryhotel.com
717.735.2075
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 9, 2012

We had the pure pleasure of staying 2 nights at the Cork Factory Hotel in Lancaster, PA over the Columbus Day weekend. What an AMAZING HOTEL! This hotel is actually a converted cork factory that is 4 stories high and ALL of the character of the old factory is still part of the current, modern hotel! It is the most unique hotel t hat we have every stayed in! We were on the 4th floor and the ceiling was vaulted and the original wooden beams and ceiling was there! The piping was visible, as was the exposed brick wall. The restaurant in the hotel was simply amazing (food wise, as well as decore wise). Stone walls and the bar was made out of the original wood found in the factory! There is also a ballroom and outside terrace (3 weddings the weekend we were there) on the 2nd floor! I would highly recommendthis hotel for all the comfort and character that you may want to experience on your getaway weekend! We will definitely be back!!

Room Tip: I would ask for the 4th floor!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, October 12, 2012
Dear Guest,

Thank you so much for your enthusiastic review of the Cork Factory Hotel! We hope to see you on your next retreat to Lancaster, Pa. Thanks, again!

Lindsey Antonio
Group Sales
lindsey.antonio@corkfactoryhotel.com
717.735.2075
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 5, 2012

I want to like this hotel - I really do, and there is plenty to draw you in. The architecture is interesting and most of the hotel is well-designed (except for the exceptionally slow elevator). Three nice wide stairways to every floor though. One odd thing is the repetition of the same artwork! I counted the same painting over 30 times - perhaps these were to go in each room and not in a row up and down every corridor and stairway?!? Room was clean, but the lighting is inadequate in both the bathroom & living area. Nice bar with good staff, and the restaurant was very accommodating. Heavy on the carbs at breakfast with no protein selection - maybe something without sugar like whole grain toast? The front desk ranges from totally unfriendly to fairly helpful. No help with bags for the older folks or ladies traveling alone. Keep working at it Cork and you could earn that great historic hotels plaque on the front which usually indicates stellar customer service.

Room Tip: Ask for a quiet room - you still may hear talking from adjoining rooms and corridor, but it's be...
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, October 9, 2012
Dear Guest,

Thank you for your candid review of the Cork Factory Hotel. We always appreciate feedback from our customers, especially our local guests (as I see you are from Lancaster). We are glad you enjoyed your time at the Cork & Cap Restaurant and Bar, and that our staff there were accommodating. We do understand that our elevator can take some time, especially during check-in/check-out as the majority of our guests prefer to use it. This is why there are three stair cases (one original, salvaged and refurbished from the original 1860s building) with easy access to all four stories of the hotel. I assure you that our the management of the Cork Factory Hotel is constantly working to train all of our employees to reflect the customer service that our guests have come to expect. Please feel free to contact me directly using the information listed below if you would like to discuss your stay further, and to what the Cork Factory Hotel can do to encourage you to give us another chance to not only meet, but exceed, your expectations. Again, I thank you for your review.

Lindsey Antonio
Group Sales
717.735.2075 ext. 606
lindsey.antonio@corkfactoryhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 30, 2012

We stayed at the Cork Factory Hotel for a wedding. Although it seems to be part of a shopping center from the street (and easy to drive by when the trees cover part of the sign!), once you get back to the actual property it was great. Two good friends were married in the ballroom there with a reception immediately following. The hotel and banquet staff were excellent and everything went off perfectly. I also ate at the Cap and Cork restaurant and the food was very good. Joe was bartending the lunch shift and went out of his way to make me an espresso coffee when I desperately needed it to get through my day of bridesmaiding!

As other reviewers have mentioned, some of the rooms can be a bit loud. There are a lot of gorgeous brick walls and tile floors throughout the facility as well as inside the sleeping rooms. A bit more soundproofing between rooms could be helpful. We stayed on the first floor and I heard my next door neighbor turn on the TV at 7 AM. Some of our good friends staying with their 18 month old were assigned a room over the ballroom and the loud music from the wedding reception was literally right under their floor. The front desk staff were extremely accommodating and moved them to a quieter (and larger) room at 9:00 PM.

Room Tip: If you need a quiet room, be sure to request this upon check-in. Any rooms in the vicinity of the b...
See more room tips
Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, October 2, 2012
Dear Guests,

Thank you for your positive review of the Cork Factory Hotel. I am pleased to hear that the wedding you attended was enjoyable, and that the staff exceeded your expectations both in service and attitude. We do understand that in certain parts of the hotel noise can carry, especially when the hotel is at its highest capacities. The designers made a conscious decision to leave the high vaulted ceilings, original wooden beams, and wooden floor boards in tact, rather than destroy its aesthetic and historic appeal. We believe this adds to the charm of our unique hotel. I do apologize, however, that you did not get the rest you were expecting. I am glad to hear, however, that our front desk did exactly what they are trained to do when they moved your acquaintance with a young child. I hope you will keep the Cork Factory Hotel in mind on your next retreat to Lancaster, Pa.

Lindsey Antonio
Group Sales
717.735.2075 ext. 606
lindsey.antonio@corkfactoryhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2012

This hotel is spotless and the rooms were huge! Great bar and restaurant, and exceptional continental breakfast included. Noise? On both nights we stayed there were weddings, and we did not experience such problems. Staff was fun, helpful and friendly. I'll stay again in a heartbeat.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, September 25, 2012
Dear Guest,

Thank you so much for your positive review of the Cork Factory Hotel!I It is always exciting to hear that your stay was enjoyable, and that our staff exceeded the level of customer service for which we strive. We hope to see you on your next visit to Lancaster, Pa. Thanks, again!

Lindsey Antonio
Group Sales
lindsey.antonio@corkfactoryhotel.com
717.735.2075
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
1 of 5 stars Reviewed September 22, 2012

Made a reservation 2-3 weeks ago for this hotel for a Monday and Tuesday night; was really looking forward to it. Got there at around 11 on the Monday (so we weren't the last ones to arrive for the night, but maybe the first are punished), and despite having a reservation, a confirmation number and a charge on our credit card, we did not have a room. Apparently they were overbooked and because we made our reservation through their website (???), so we were being "walked" over to the Doubletree. Well first, what exactly do you not understand about a reservation? Secondly, we chose this hotel because of its architecture and history...if we'd wanted to stay in a chain, we could have booked that ourselves with a lot less research. And lastly, the "walk" took us to the opposite side of Lancaster from where we wanted to stay. Very disappointed in the customer service, if you can call it that, at what was to be the most interesting of the hotels in which we had planned to stay during a much needed vacation. Thanks for nothing.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey A, Manager at Cork Factory Hotel, responded to this review, September 25, 2012
Anne,

I am truly sorry for the inconvenience you experienced upon your arrival to the Cork Factory Hotel. It is never our intention to relocate guests who would like to experience the uniqueness of our property, and I take your concerns very seriously. While there could have been a number of reasons that led to an oversell, it is no excuse to not contact you before your arrival and discuss all of your options. I will be discussing this issue moving forward with my Front Desk and Reservations staff, to ensure that the customer service level to which most of our guests are accustomed will be met with no future exceptions. Please feel free to contact me directly using the information listed below, if you would like to discuss your experience further, or to discuss how the Cork Factory Hotel can persuade you to give us another opportunity to exceed your expectations.

Lindsey Antonio
Group Sales
lindsey.antonio@corkfactoryhotel.com
717.735.2075
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cork Factory Hotel

Address: 480 New Holland Avenue, Suite 3000, Lancaster, PA 17602
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #14 of 38 hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cork Factory Hotel 3*
Reservation Options:
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