DO NOT STAY HERE. I am a frequent visitor to Lancaster but unfortunately my last visit was made at the last minute and I could not book my usual hotel. I made the mistake of booking the Wingate by Wyndham Lancaster due to the fact that it was a newer hotel and looked good on the web site. DON’T be fooled. All I need to say is that after being in the room for about an hour I was disgusted after finding bugs in one of the beds. They were tiny pink bugs and there were at least 15 of them. They were unmistakably bugs as they were moving around on the sheet. The second bed was also disgusting as I discovered several hairs on the sheets which were definitely not from my family and myself as we had not even had a chance to rest on the beds yet. Apparently the policy of having newly cleaned sheets when a new customer checks in does not apply to this hotel or they were too lazy to do their jobs leaving a disgusting room at the expense of my family. The night supervisor did change our room and was accommodating that night but no one was able to have a comfortable night after what we had experienced. It was also not a good feeling knowing what our 2 small children were possibly exposed to and shuffling them and all our belongings at 9:30 at night after travelling and running to all the attractions during the day. The supervisor told me he would notify his GM and I could speak to him in the morning. This is where I got even more fed up. The GM first of all is just a fancy name for the hotel manager and was not very understanding. The one thing they did do was credit me for that night and not charge me for the next night, even though I had NO INTENTION of staying with them and their bugs for the 2nd night of my visit. This is where their good will ended. They took me to check the room and magically whatever I found in the bed was gone. They played the game of looking all over the pillows and sheets and made me sound like I was making everything up. The housekeeping rep wanted to know why I didn’t save the bugs to show them. I explained I was too busy getting my small children out of the room and had no interest in bringing their bugs to my new room. They also denied that the sheets were not changed when I checked into the room. I asked to make a report and all the GM would tell me is that he would speak to his boss and I would have to call him back. I explained I wanted to document this as I had losses: stuffed animals I brought my children that were on the bed, and the clothing we were wearing that I had to put in plastic bags and have dry cleaned and sanitized when I got home. Not to mention the headaches of shopping for a days worth of new clothes. When I called back the next day I was not surprisingly blown off by the GM. When asked if I would be compensated for my dry cleaning expenses I was told they would not give me anything. When I asked for a copy of a report for the incident they told me there was no report due to the fact they had no proof anything happened. Obviously I was not imagining what was on my bed. This is not a hotel you want to stay at --- especially if you have children that will be rolling on the bed or floors. This is by far my worst experience at a hotel and in Lancaster. I visit Lancaster 4-5 times a year and will make sure I book my stays earlier enough to get my usual hotel (Country Inn and Suites by Carlson which is excellent). The treatment at the Windham and the indifference of the GM is definitely not what you want to deal with while on vacation in a spot as nice as Lancaster. I travel frequently and never wrote a review until now, but between their attitude in this matter and me as a father to small children spurred me to write this to warn any potential occupants of what I experienced. I am sure not all the rooms have bugs but they definitely were in ONE room and it shows that they DEFINITELY did not fully clean my room before I moved in. Please do yourself a favor and check other hotels out before booking the Windham. They may be slightly more expensive but as always ………In the long run you get what you pay for. Unfortunately I didn’t know bugs were included.
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- Also Known As:
- Wingate By Wyndham Lancaster / Pa Dutch Country Hotel Lancaster