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“Great room & good service” 4 of 5 stars
Review of Wingate by Wyndham Lancaster / PA Dutch Country

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Wingate by Wyndham Lancaster / PA Dutch Country
2.5 of 5 Hotel   |   2110 Lincoln Highway E, US Route 30, Lancaster, PA 17602   |  
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Ranked #13 of 38 Hotels in Lancaster
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601 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
NJ
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 8, 2013

This hotel is in a great location for Lancaster attractions. We took our kids to Dutch Wonderland, Day out with Thomas and Sight and Sounds Theater. The hotel is clean and comfortable. The breakfast was dreadful. The pastries were stale. The coffee tasted like dirty water. They did not do a good job of replenishing and they ran out of seating. It took them awhile to offer us seating in a nearby conference room. On our checkout day, they cleared the breakfast half an hour earlier than the posted time. Skip the breakfast in the hotel. Just walk over to the Dunkin Donuts in the same parking lot and get some real coffee!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric C, General Manager at Wingate by Wyndham Lancaster / PA Dutch Country, responded to this review, July 10, 2013
I understand that our coffee is not on the same level as a Dunkin' Donuts or Starbucks. However, I do not believe it is as bad as what is stated here. Our coffee is positioned to be flavorful and strong enough to satisfy a majority of guests. If you are used to a stronger blend, then ours will not be the same.
Our breakfast area has 38 seats. We have our meeting room set for additional seating every day when the room is not reserved for a private group. I apologize if the staff did not open this room early enough.
I am disappointed to hear the pastries were stale the day of your visit. I have worked with our vendors to get a better quality of pastry and I believe we have found a very good selection. I again apologize if food was not re-stocked as quickly as you needed. Breakfast can be very busy if a majority of the guests arrive at the same time.
I do wish you would contact me directly. I want to know what day we closed breakfast early. In the four months I have been here, we have not closed before our posted time of 9:00 AM. In fact, we are serving breakfast later throughout summer to ensure guests get a hot meal to start their day. Breakfast staff has been informed that the posted 9:00 end time is a guide. Breakfast ends after 9:00 when all guests have had an opportunity to eat.
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Germantown
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 3, 2013

The hotel was clean, but, the trash cans were overlfowing. the breakfast was good, but, the wait for waffles was too much. the staff was friendly for the most part, but, i had a bad experience with one staff member. the halls are noisy, i wouldn't come here for vacation if i wanted to sleep.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric C, General Manager at Wingate by Wyndham Lancaster / PA Dutch Country, responded to this review, July 4, 2013
Thank you for your feedback.
I would like to apologize for the staff member issue. If you could contact me to give me more details for follow up I would appreciate it. Also, what area of the hotel was trash overflowing? Vending areas? Breakfast area during breakfast? Front and/or side entrances? These details help with ensuring cleanliness and areas we may need to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Lancaster / PA Dutch Country

Address: 2110 Lincoln Highway E, US Route 30, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Romantic Hotel in Lancaster
#11 Business Hotel in Lancaster
#12 Family Hotel in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Lancaster / PA Dutch Country 2.5*
Number of rooms: 70
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Also Known As:
Wingate By Wyndham Lancaster / Pa Dutch Country Hotel Lancaster

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