I booked this on line because it is cheap and I got far more cheapness than I paid for.
Ground floor room was subject to constant noise of folks upstairs just walking around - terrible insulation.
I stayed 3 nights and the room was NEVER cleaned. I complained about it both times, and the management did offer 10% off, but the bed was never made and the towels were never refreshed.
At midnight on my last night, the front desk clerk called me and asked me if I had been "making phone calls" - I said no, and she said "are you sure?" I was thinking there was some problem with her switchboard, but before I could responde she says, "Ok, but if I get one more complaint." and then she hung up on me! I called her right back and discovered that someone had been making a false report that I was making harrassing phone calls and I told the cleark in no uncertain terms that this was a lie and I unplugged the phone.
Horrible experience, I come out here a couple times a year and I'll never stay here again.
Pay a little more and stay someplace else. The staff is poorly trained, management obviously does not care about providing decent service to the guests.
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- Also Known As:
- Super 8 Lancaster Hotel Lancaster