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“clean,comfortable budget friendly accommodations” 4 of 5 stars
Review of Knights Inn Lancaster PA

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Knights Inn Lancaster PA
1.5 of 5 Hotel   |   2151 Lincoln Highway East, Lancaster, PA 17602   |  
Hotel amenities
Ranked #26 of 38 hotels in Lancaster
long island, new york
Top Contributor
81 reviews 81 reviews
72 hotel reviews
Reviews in 33 cities Reviews in 33 cities
167 helpful votes 167 helpful votes
“clean,comfortable budget friendly accommodations”
4 of 5 stars Reviewed April 15, 2012

My review here on Tripadvisor is based on price in relationship to quality of accommodations. If you are looking for a quick getaway to the beautiful countryside of Lancaster PA this Knights inn is for you. If you are looking for a plush romantic hotel with all the features keep looking. This property is for the budget minded who are not going to stay around the hotel all day. The past reviews here are pretty much all negetive but things are changing. The new ownership/management are renovating the hotel.My king bedroom was clean and comfortable. The bathroom is in need of a makeover but everything worked. You can see that all new carpet is being installed all over the property and repairs will continue. There is an outdoor pool which is being readied for the summer and it looks pretty nice. They do offer a small continential breakfast which looked descent but we had other plans. The hotel is convenient to all attractions, restaurants and shopping that this area is known for. The property is located on a very busy road but once inside you can not hear the traffic. The owners here are eager to please in every way and are concerned about their guests. If you are looking for a budget friendly hotel where you can feel comfortable this Knights Inn is for you. P.S.The rate paid for seniors was about $39.00 + taxes. Per night.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, April 19, 2012
Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Knights Inn Lancaster.

Your comments regarding the hotel, Interiors, pool are truly appreciated.

We look forward to welcoming you back to Knights Inn Lancaster to provide you with the same Clean and comfortable experience you have come to expect from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lancaster
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2012

I really enjoyed my stay at the Knights Inn in Lancaster, Pennsylvania

I'm a Lancaster native. I live in San Diego and always enjoy my return visits. I visit at least 3 times a year. There are many hotels to choose from on Lincoln Highway East Route 30~I like this hotel because it's quiet, clean, more affordable than the rest. The staff is wonderful. The manager really keeps the place in order. I would like to recommend this hotel to anyone reading this.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, April 23, 2012
Dear guest,

Thank you for sharing your experience with the TripAdvisor community.

We are glad that you enjoy staying at Knights Inn. Thank you for appreciating our service and selecting Knights Inn every time you visit Lancaster.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2012

I have been to the Knights Inn often and will continue to return. The location is very convenient, rooms are clean and well kept. The staff is pleasant and attentive. Thank you for the experience and I look forward to coming back. Regards, Gina

Stayed March 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, March 13, 2012
Dear Guest,

Thank you for sharing your review with TripAdvisor community.

Your review is very important for us, it motivates us more to serve our customer a better service. We are glad that you had a great experience staying at Knights Inn. We hope to see you again in future.

Once again thank you very much.
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Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2012

The motel staff were attentive to our every need. The manager even helped with our luggage and made our stay a very pleasant experience. An inexpensive place to stay with a very attentive and concerned staff. Kudos to all!!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, March 6, 2012
Dear Guest,

Thank you for sharing your experience with the TripAdvisor community.

The entire team is overwhelmed to read your fantastic comments. We are all pleased to learn that you had an Pleasant stay with us.

We look forward to welcoming you back soon

Thank you,
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Saint Clair, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2012

The Knights Inn,Lancaster,PA is a place I have CHOSEN time and time again to stay when in the area!I am a Priest,and have traveled a bit....the quality of the stay,with the reasonable price can only be out done by the great customer service.EVERYONE is so very friendly and helpful,its hard to imagine a better place!I would be sad to have to stay elsewhere!

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, March 9, 2012
Dear Father John,

Thank you for sharing review with tripadvisor community.

We are glad that your stay was wonderful. We are committed to give you a better service. We hope to see you back Father John.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Le Roy, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2012

I spent 2 nights at your hotel. The staff was very friendly and helpfull. The room was very clean and supplied. I would recommend this hotel to any wishing to stay in Lancaster. Thank you,
Renae

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, February 23, 2012
Dear Guest,

Thank you very much for posting your views about your experience with the TripAdvisor community.

All of us are delighted to know that you have had an enjoyable and a comfortable stay with us. Your mention of our service makes us feel proud, which will encourage us further to achieve greater heights.

We eagerly await for your return and hope to be your preferred destination in Lancaster.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 14, 2012

Room 219 - everything was fine, it was a nice room, seemingly clean for the price, GREAT LOCATION... In the morning after I woke up and was returning to the bed from using the bathroom I looked down at the white sheet only to see a little bug running across it. I immediately yelled, there is a bug in the bed! My friend jumped up, and we immediately identified it as a bed bug, caught it in a cup and took it to the front desk. Mike Patel, the hotel manager, acted so surprised, he came back to the room and looked around, asked me what I wanted him to do to fix it. I told him I didn't know that I was still processing everything but that I was in no way happy. I usually run all of my hotels through the bed bug registry and I regretted not doing it this time, but I book through priceline.com and typically have no problems with hotels I find on there regardless of price. Mike Patel told me that I should let him know what he can do once I figured everything out and left the room. We proceeded to gather all of our items, and put them into bags to take to the laundry mat because we knew we couldn't risk taking the bed bugs home. About 40 minutes after he left we were showering to try to feel clean, and have a knock at the door. I put on some clothes really fast, my friend through a towel around himself and in comes Mike Patel with a RAUNCHY look american indian ethnic man who looked like he just woke up, telling us that he was the exterminator and he wanted to check the room. Well they came in, looked at the bed for about 3 minutes, and again left apologizing for coming in unexpectedly while we were dressing.
We weren't bothered again until we were ready to leave. We loaded all of our belongings into garbage bags and into the car, then went down to the lobby to discuss what was going to be done to fix it. Mike Patel had no motivation to help us out what-so-ever. I explained to him that we now had to spend the rest of our day ridding ourselves of potential beg bugs in our clothing, we had wool coats which would need dry cleaned, and this was not how we intended on spending our day!! I did not go to their hotel asking for bed bugs, I went to their hotel for a nice place to sleep for the night, I could have slept in my car for the night with less strife!!! He didn't care. He stared past me, at the wall, as if he was waiting me out. I told him, that because of his hotel my day was ruined, and I had nothing better to do, I would not be leaving the property until something was figured out. He claimed he needed to call his "boss" and talk to him about it, I told him to do it, I'd wait. Then they offered to do my laundry for me, HELLO WHY AM I GOING TO HAVE YOU DO MY LAUNDRY WHEN YOU HAVE BED BUGS IN YOUR HOTEL, no, no way that was a logical solution to this. I wanted compensation for the dry cleaning, laundry mat, the ruining of my weekend get-a-way, and my refund doubled. That's not asking too much, honestly, I could have asked for reimbursement of my entire trip, including gas, the car rental, my reservations, all went to waste because of this hotel and their bed bug problem. Eventually Mike Patel reached into his pocket and handed me the cash reimbursement that I asked for, AND told me I would have my room refunded through priceline.com as well with no problem. The only good thing I can say, I was expecting a fight through priceline.com but Mr. Patel authorized it and I had no issue getting my refund.
NOW-- 9 days later, bed bug bites are showing up on my arms, hands, and neck. It takes up to 10 days for the bites to appear, and low and behold, I have bites. But not after first being scared out of my whits that the bed bugs had came into my home. I had to research it and then found out that they sometimes appear many days after it took place, which is what makes invasions hard to catch, by the time the bites show up they've already manifested in your mattress!!!!
Do yourself a favor, do not stay here. It is not worth the trouble, or being treated like you are an imbecile by the hotel staff. They lied, they were intrusive, and they had no real motivation to help us because of their problems.

Room Tip: Don't stay at the Knight's Inn in Lancaster, PA near Dutch Wonderland. Awful hotel.
See more room tips
  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghan P, Manager at Knights Inn Lancaster PA, responded to this review, February 15, 2012
We apologize for the inconvenience. We routinely have an exterminator treat the building. After your departure the room was thoroughly cleaned and treated by removing all items in the room and then having it sprayed. Bed bugs are no longer an issue in that room or at the hotel. Once again we admit our mistake and apologize for all of the trouble you had wtih us. We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Knights Inn Lancaster PA

Address: 2151 Lincoln Highway East, Lancaster, PA 17602
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 38 hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Knights Inn Lancaster PA 1.5*
Official Description (provided by the hotel):
Located off Highway 30 with easy access to downtown, our Knights Inn Lancaster PA hotel is a convenient stop on your trip to Amish Country. Our pet-friendly Lancaster, Pennsylvania, hotel near Historic Strasburg Railroad offers handy amenities to help you make the most of your time. Start your morning with free continental breakfast, then use free high-speed Internet access to plan your day. Use your refrigerator to store your snacks, and unwind in your spare time with a swim in our outdoor pool. Non-smoking rooms are available, and kids 17 and under stay free with an adult at our hotel in Lancaster, Pennsylvania. LOCAL ATTRACTIONS.Enjoy a day of fun for the whole family with rides, games and entertainment at Dutch Wonderland, just one mile from our Lancaster, Pennsylvania, hotel. If you love to shop, browse big-name brands at discount prices at Tanger Outlets Lancaster, Pennsylvania or check out more than 100 factory stores at Rockvale Outlets, only two miles away. Spend a night out on the town and watch a show at Dutch Apple Dinner Theater or see a performance at Sight & Sound Theatres, only three miles from our door. If golf is your game, play 18 holes in the beautiful backdrop of Overlook Golf Course, less than 10 minutes from our hotel. DINING OPTIONS.For a quick bite after an exciting day, there are several restaurants within one mile of our Lancaster, Pennsylvania, hotel. Add a little spice to your trip with savory entrees at Tony Wang’s Chinese Restaurant, less than one mile away. Nearby Your Place Restaurant & Pub serves up bar room favorites in a friendly atmosphere. For good old-fashioned family-style cooking, Dienner’s Country Restaurant is less than 10 minutes away. New management took over on mid of January. ... more   less 
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Also Known As:
Knights Inn Lancaster Pa Hotel Lancaster
Lancaster Knights Inn

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