Hotel room was nice, clean, and comfortable. Hotel layout feels like an old Holiday Inn, with very few of the rooms actually accessible from the lobby. Instead, they direct you to pull your car around to entrance A. B, C, or D. Room layout is a bit of a maze, but again, rooms are nice.
My only issue with this hotel was that every person I interacted with (desk, housekeeping, and restaurant) were average at best, definitely not Hilton-type employees. Desk clerk at check in was nice but whined a bit about the long day ahead of him. Clerk at check out was just blah. Housekeeping did my room fine, but left glasses and silverware from the neighboring room overnight (from 3pm the day before). And the breakfast staff was really just disinterested. I waited 7 minutes to be seated, and had to ask for more coffee. Two other tables were occupied. So, not awful, just not what Hilton usually stands for.
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- Also Known As:
- Hilton Garden Inn Lancaster Hotel Lancaster
- Lancaster Hilton Garden Inn
- Hilton Lancaster