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“Very friendly staff” 4 of 5 stars
Review of Hilton Garden Inn Lancaster

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Hilton Garden Inn Lancaster
3.0 of 5 Hotel   |   101 Granite Run Drive, Lancaster, PA 17601-6803   |  
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Ranked #10 of 38 Hotels in Lancaster
Certificate of Excellence 2014
New York City, New York
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
“Very friendly staff”
4 of 5 stars Reviewed February 22, 2013

From the lady at check-in to the lady that cleaned my room-everyone had a smile and was very pleasant. Very clean hotel, even the fitness area was clean and you know how they can sometimes be a little ripe and grimy at the end of the day but when I went it was immaculate. The bed was super comfortable and I would definitely stay there again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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334 reviews from our community

Traveler rating
    157
    110
    48
    15
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Philadelphia
1 review
3 of 5 stars Reviewed February 15, 2013

We had a lacrosse tournament in the area and the Hilton Garden Inn offered us a good group rate. The price was good, especially for a hotel with an indoor pool in February! This hotel seems a bit older than most Hilton Garden Inns I've stayed at, but it was clean and the staff was very friendly. I was not blown away by anything specific, but I would consider staying here again - especially if the room rate was this good.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MichelleGehman, General Manager at Hilton Garden Inn Lancaster, responded to this review, February 27, 2013
We appreciate the opportunity to host your group! Thanks again for your kind words and we really hope to see you the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
89 reviews 89 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 9, 2013

When I stay at a Garden Inn I know I'll have a clean room with nice amenities, however, the staff at this hotel really were exceptional. Engaged, friendly and professional. The breakfast was a big step above the self serve buffet I'm used to at other hotels. My server remembered I took tea not coffee in the mornings. This became even more apparent when Nemo (the storm) headed my way and threatened to keep me from getting home. The staff never seemed concerned with anything but my comfort as my plans changed rapidly from staying to driving south so I could fly as planned, early in the morning. In my haste to go I left several items of clothing in the closet. They were retrieved and arrangements made to get them back to me.

Room Tip: I would try to get a room not facing the highway. While the noise didn't bother me it could both...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Walkersville, Maryland, United States
1 review
5 of 5 stars Reviewed February 4, 2013

It was a great stay from the front desk check-in to the helpful housekeeping staff who promptly brought us extra towels. Thebreakfast was delicious and the service quick. Couldn't have asked for a better experience.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 13, 2013

My family and I really enjoyed the Hilton Garden Inn in Lancaster PA. The staff was friendly and helpful and made our stay enjoyable. We had a problem at a nearby Hilton property - the pool was out of service. The manager at HGI Lancaster welcomed us and fortunately had the same rate package. I agree with Runamook who said the hotel could use a remodel. But, overall we had a great stay. Rooms were clean and comfortable and the pool and hot tub were spacious and clean. We are looking forward to our next visit to Lancaster and our stay at the HGI.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ocean View, Delaware
Top Contributor
96 reviews 96 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed overnite in January for a day trip through the Lancaster area. We have done this trip many times but the first at this hotel. Got a great rate through Hilton (off season) and the location is great. The hotel is starting to look dated and could definitely use a remodel but still very clean and obviously well run. Why Hilton does not include breakfast in their Garden Inn's remains a mystery.
We would stay there again but I think there are better choices in the area.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington, DC
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 1, 2013

We were in Lancaster for a memorial service and rented three rooms for our family. We had a large corner room, but all three rooms were spacious and comfortable. It was quite except for a little road noise. But the road noise is a function of the convenient location, with easy access off and onto the main route through Lancaster (Rt. 30). Both downtown Lancaster and the outlets were close.

Breakfast was good, with lots of selections and eggs and waffles cooked to order. The staff was quite friendly and helpful, and the price was right. Our stay was pleasant and we would recommend the hotel

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lancaster

Address: 101 Granite Run Drive, Lancaster, PA 17601-6803
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lancaster
#8 Family Hotel in Lancaster
#9 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
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Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster

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