I spent all of last weekend at a dance competition held at the convention center attached to the Marriott. I originally could only book for Friday night because the hotel was completely booked because of the competition. Upon check in I asked if there had been any cancellations and the gentleman at the front desk checked for me and was able to secure a room for me for Saturday night as well. Rather than have to switch rooms, he kindly asked if we wouldn't mind switching from a double to a king but also offered to switch rooms on Saturday if we preferred. He made sure that our parking ticket was validated so that we could enter and exit the garage as we needed. The room itself was very nice, immaculate and modern. We were on the top floor and had an incredible view. The nice young man who accompanied us to our room with our bags of luggage and costumes helpfully told us to allow extra time with the elevators since the hotel was full and we were on the top floor. This turned out to be very helpful information and we did need the extra time.
What made this stay so remarkable was the staff. As I mentioned the front desk clerk and the bellman were professional and helpful. But I also had two wonderful experiences that I need to acknowledge. On Friday night after competition, we were quite hungry and at 10:30 pm the hotel bar/restaurant was very crowded. We asked the valet if there was a spot close by at which we could grab something quick. He told us there was a Subway sandwich shop right around the corner from the front entrance that was open until midnight. Before he let us walk out the front door, he magically produced two huge umbrellas which he opened for us since it was pouring rain and he noticed we had no coats or umbrellas. We were so grateful. Then on Sunday morning, my daughter's first dance has been delayed we thought for two hours so we went to the hotel restaurant for breakfast. In the midst of breakfast, her phone rang and we were told her group was about to go on any minute. She rushed out but realized she did not have the hat that was part of the costume. In a panic, she asked me to run up to the room to get it for her. The manager of the restaurant heard this and quietely approached me to take me up to the 19th floor using the employee service elevator. This was such a nice, professional thing to do as I think she realized I was at my wit's end with a 16 year old drama queen on my hands!
It is the special, accomodating manner of the staff that made the hotel stand out for me. They were overrun with guests from the competition - many who unfortunately were rude, demanding and complaining to the staff about things like the speed of the elevators of all things. I wanted to tell one unbearable "dance mom" that people just had their legs blown off in Boston and that if her biggest problem is waiting seven minutes for an elevator, she ought to get down on her knees and thank God. But, the staff dealt with her and everyone else with patience and always in a professional and pleasant way. I would wholeheartedly recommend this hotel to anyone. In fact, a lot of other moms had chosen to stay in the less expensive Day's Inn close by and were all miserable with their choice. We were very pleased with everything about the Marriott and felt it was worth the price for the excellent service we received.
- Official Description (provided by the hotel):
- In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more less
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- Also Known As:
- Lancaster Marriott At Penn Square Hotel Lancaster