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“Nice hotel with a few issues” 3 of 5 stars
Review of Lancaster Marriott at Penn Square

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Lancaster Marriott at Penn Square
3.5 of 5 Hotel   |   25 South Queen Street, Lancaster, PA 17603   |  
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Ranked #10 of 38 Hotels in Lancaster
Waxhaw, North Carolina
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
“Nice hotel with a few issues”
3 of 5 stars Reviewed February 24, 2013

Room & check-in experience good.

Stayed on concierge level. Breakfast experience in concierge lounge not great. Coffee kept running out, attendant was rude and filled up bacon ontaine with his bare hands (not washed). Told the front desk on checkout.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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    54
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157
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Altoona, Pennsylvania
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 18, 2013

We were treated like royalty at this hotel and are already planning on another weekend stay. The spa was top-notch, we are hooked on hot stone massages!! The champagne and the unexpected addition of chocolate covered strawberries were the best! The concierge lounge was a nice place to hang out, we had a great conversation with the attendant. The pool & jacuzzi were well maintained, clean, stocked full of towels and was just a nice place to be. I've never been disappointed in Marriott properties, and this one is top notch! Special thanks to Hal (front desk), Colin (bellman), and the lovely attendant at the concierge!

Room Tip: The higher floors offer a great view of the surrounding city!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroeville, New Jersey
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed here the weekend of February 16-18.The check in was fast and friendly. We had never stayed here before so was given free parking and breakfast. We ordered room service. I would recommend the chicken dinner and Caesar salad.The breakfast was freshly made at the buffetand tasty .This hotel was in a nice area ,clean and very effecient.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre, Pa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed at hotel to attend nearby college function. Warmly greeted upon arrival by Bell Staff, answered various questions on parking and directions. Check-in was smooth with immediate room assignment and free "Whoopie Pies" offered at desk. Complimentary hot chocolate available in lobby on check-in day. Room was immaculate, in particular the bathroom. Hallways and common areas were clean. Used 'Self-Park' in garage around the corner. Easy access to hotel from 2nd floor of garage. Check-out was easy using TV service in room.

- Parking
If not included in rate, you must pre-pay using kiosks located in garage before
going to exit gate. Use same ticket for stay once validated @ front desk.

- Breakfast
Hotel only offerred Buffet Breakfast on Sunday of stay. Waitstaff stated kitchen
could only keep up with serving buffet and not individual meals. This was not
posted and only told to us when we were seated. Other morning full menu and
buffet was available.

- Lounge/Bar
Paid $40.00 USD for four (4) glasses of domestic wine.

- Hotel Location and Traffic Patterns
Hotel sits on Penn Square and streets leading to it are one way. Extra time is
needed to go around blocks to return to location. Driveway in front of hotel can
accommodate 6 - 8 vehicles. Use caution when entering/exiting driveway due to
pedestrian traffic.

Overall we had a great experience with only minor issues that you may want to remember when staying at this property.

Room Tip: High rooms have good views of downtown and surrounding area.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 15, 2013

walking distance to central market and lots of shops and cafes. close to franklin and marshall. rooms are spacious and updated. very clean. entire staff was helpful and well informed. nice indoor pool and jacuzzi--all stocked with towels. massages at the spa are very reasonable

Room Tip: very quiet everywhere
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2013

we stayed at this hotel for a cheerleading event and everything was great from check in to check out, the rooms were nicely done and they were very clean, the hallways were clean no funky smells in the bathroom the pool was small but nice a little cold for my taste but the kids didn't mind. my only complaint is the elevator service, it would take 20min to wait for an elevator and sometimes that was full you would have to use the steps but when your on the 11th floor thats not going to be fun. also the two elevators were on the small side for such a large hotel, i'm not sure if it was bc they they were hosting an event or what the issue was but this was a big problem I was late to a meeting because I couldnt get from one floor to another do to the elevator situation.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north potomac
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 4, 2013

Stayed here the weekend of the 23rd and 24th of January. It was a very pleasurable experience. When we pulled up, immediately greeted by bellman and asked about the self-park option. Arrived to a beautiful lobby, where Marian greeted me. Because we were platinum members she offered a nice corner room, and complimentary parking and buffet breakfast - I was quite impressed with her level of customer service and the front desk staff were very friendly. After getting the room key, the valet person said he was headed to self-park and to please follow him. The self park is around the corner but easy to access the Marriott after you get parked through the walkway. The room itself was very nice. However, I did notice the beds didn't look made very well and there was a big "visible" rip in one of the sheets. Not a big deal, but beds could have looked a little more presentable. The room service was great. We had two kids with us, and they offered a great kids meal option that included a drink and 2 sides, pretty good value for room service. Also, the pretzel bread was amazing and so was the sweet potato soup - best sweet potato soup I've had (loved it). We took the kids to the pool and while the pool area was beautiful we did think the water was very cold. Having stayed at a lot of Marriotts and having just visited the JW Marriott pool in Atlanta, the water tempature there was much much better. Both places had indoor pools - but this one was pretty cold for the kids - they didn't seem to mind though and still had fun. The pool are was very clean, nice large indoor pool, and well maintained. The hot tub worked and was at a great temperature! Had a restful night and went to buffet breakfast in the morning. Our waitress for the buffet was wonderful - her name escapes me - but she was fairly new and did a great job. To me "attitude is everything" and she had a great attitude. All of the wait staff were very pleasant at the restuarant. I did notice the person managing the waffle and omelet station struggling a little with the line waiting - but she was still very nice and cordial and made a great omelet! I was impressed that the buffet included our drink and fresh squeezed orange juice - it was a nice variety of food. Check out was at noon on that Sunday which I also thought was nice - could have a leisurely breakfast and not feel rushed. Overall a great stay - only thing I would change is to get more heat to the pool, and make the beds a little more tidy. But, the staff was extremely friendly and everyone was helpful and nice! Would recommend staying here again for the future!

Room Tip: High corner rooms on 16th floor or higher are great for good views of downtown Lancaster
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lancaster Marriott at Penn Square

Address: 25 South Queen Street, Lancaster, PA 17603
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lancaster
#8 Romantic Hotel in Lancaster
#9 Family Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster

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