We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall - excellent stay!” 4 of 5 stars
Review of Lancaster Marriott at Penn Square

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Lancaster Marriott at Penn Square to your Saves list
Lancaster Marriott at Penn Square
3.5 of 5 Hotel   |   25 South Queen Street, Lancaster, PA 17603   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points!
Ranked #11 of 38 Hotels in Lancaster
north potomac
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Overall - excellent stay!”
4 of 5 stars Reviewed February 4, 2013

Stayed here the weekend of the 23rd and 24th of January. It was a very pleasurable experience. When we pulled up, immediately greeted by bellman and asked about the self-park option. Arrived to a beautiful lobby, where Marian greeted me. Because we were platinum members she offered a nice corner room, and complimentary parking and buffet breakfast - I was quite impressed with her level of customer service and the front desk staff were very friendly. After getting the room key, the valet person said he was headed to self-park and to please follow him. The self park is around the corner but easy to access the Marriott after you get parked through the walkway. The room itself was very nice. However, I did notice the beds didn't look made very well and there was a big "visible" rip in one of the sheets. Not a big deal, but beds could have looked a little more presentable. The room service was great. We had two kids with us, and they offered a great kids meal option that included a drink and 2 sides, pretty good value for room service. Also, the pretzel bread was amazing and so was the sweet potato soup - best sweet potato soup I've had (loved it). We took the kids to the pool and while the pool area was beautiful we did think the water was very cold. Having stayed at a lot of Marriotts and having just visited the JW Marriott pool in Atlanta, the water tempature there was much much better. Both places had indoor pools - but this one was pretty cold for the kids - they didn't seem to mind though and still had fun. The pool are was very clean, nice large indoor pool, and well maintained. The hot tub worked and was at a great temperature! Had a restful night and went to buffet breakfast in the morning. Our waitress for the buffet was wonderful - her name escapes me - but she was fairly new and did a great job. To me "attitude is everything" and she had a great attitude. All of the wait staff were very pleasant at the restuarant. I did notice the person managing the waffle and omelet station struggling a little with the line waiting - but she was still very nice and cordial and made a great omelet! I was impressed that the buffet included our drink and fresh squeezed orange juice - it was a nice variety of food. Check out was at noon on that Sunday which I also thought was nice - could have a leisurely breakfast and not feel rushed. Overall a great stay - only thing I would change is to get more heat to the pool, and make the beds a little more tidy. But, the staff was extremely friendly and everyone was helpful and nice! Would recommend staying here again for the future!

Room Tip: High corner rooms on 16th floor or higher are great for good views of downtown Lancaster
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

517 reviews from our community

Traveler rating
    223
    219
    54
    12
    9
See reviews for
157
136
26
120
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Pennsylvania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2013

Checked in and mentioned this was an anniversary celebration. They sent up a bottle of wine and fruit, cheese, etc. A cheer leader competition was being held and the place was packed. Our room on the 17th floor was great except for the noise from the teenagers in an adjoining room, load through the door. We figured this would go on far after we wanted to go to bed so we requested another room. They came right up and gave us the keys for an extremely quiet room. Lancaster is a fascinating city and the city view from the 18th floor was spectacular. Diner at the Press Room and breakfast at On Orange completed a great celebration.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

Hotel was very nice and clean close to eateries and a short drive to area attractions. (ie tanger outlets as well as hershey park and the amish country. The hotel staff was very accomodating and helpful in giving us directions and different things in the immediate area to do and places to eat. The bell hops were very nice and courteous. The overall expierence was a good one and i would stay here again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2013 via mobile

Stayed one night for a conference held on location and had a great experience. The renovations are lovely and the lobby is stunning. I so appreciated the preserved historic structure the lobby was built around and the interpretation available to learn about this building.
Amazing central downtown location was perfect for walking in the city and exploring the sites like the great market!
Conference facilities and staff were good and the food was excellent. Evening dinner in a lower ballroom was very nice, well staffed and very swanky decor.
My room had a nice city view, even above the lower roof with its HVAC system. Very comfortable and well appointed. I would definitely recommend this stay and frequent it again.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 14, 2013

My teenage daughter and I stayed at this hotel during the holidays and it was a perfect stay. The hotel lobby provides an old-style but updated entry, large and open, service was first-rate from everyone we encountered. The room itself was quite nice, larger than typical but otherwise what you would expect from upper tier newer Marriott. We even had a decent view. The location is ideal if you are interested in walking around Lancaster, with the market nearby and seemingly all of the downtown restaurants within walking distance. We did not eat at the hotel but the bar was packed when we came back from dinner. Parking is probably higher than you would expect but in a quick check at downtown garages it seemed to be the going rate. All in all, hard to see why you would stay anywhere else in Lancaster (we got a good price too).

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 4, 2013

We were looking for a quick get away from NYC between Christmas and New Year's Eve. Since it was the holidays, the lobby was incredibly decorated. We checked in later in the evening to a nice clean, typical Marriott room. We ate dinner in the lobby bar - the food was delicious!
We were looking forward to using the spa, but the timing was not right and it seemed as if there were only two single rooms off the locker rooms that was considered the "Spa". The pool was awesome! It was quite empty when we took the children swimming on a snowy day.
We did enjoy the buffet breakfast one morning, but if you are used to a Marriott buffet, you might be slightly disappointed since the buffet is quite small.
Parking is quite expensive $16 a day to self park & an additional $12 for valet service. We chose to self park.
I would seriously suggest that you find time to visit The Lancaster Central Market across the street. Not only is it the oldest farmers market, the coffee at Mean Cup is incredible. We ate breakfast there twice. We also had a refrigerator in our room so we were able to purchase delicious food and drinks to bring home!
Word of warning - do not bring large denomination money to the hotel - they have limited change. We made the error of bringing a few $100 dollar bills. The check in person made an error with one of those marking pens and we were really quite embarrassed that they thought the bills were fake (I kid you not!). She apologized but it started the vacation a little tainted. The next day we ran to the bank to change them to smaller denomination bills.

Room Tip: Our room overlooked the garage so we felt our car was safe.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechanicsburg, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

Top-notch hotel. Helpful staff, great spaces, large rooms, comfy beds - terrific bar and restaurant downstairs. Location is perfect; close to shopping and restaurants. Highly recommend this hotel for business or leisure.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Lancaster Marriott at Penn Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lancaster Marriott at Penn Square

Address: 25 South Queen Street, Lancaster, PA 17603
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#9 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Priceline, Expedia, Hotels.com, Orbitz, Booking.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Lancaster Marriott at Penn Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster

Owners: What's your side of the story?

If you own or manage Lancaster Marriott at Penn Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.