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“A Great Escape” 4 of 5 stars
Review of Lancaster Marriott at Penn Square

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Lancaster Marriott at Penn Square
3.5 of 5 Hotel   |   25 South Queen Street, Lancaster, PA 17603   |  
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Ranked #11 of 37 Hotels in Lancaster
Certificate of Excellence 2014
New York City
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
“A Great Escape”
4 of 5 stars Reviewed January 4, 2013

We were looking for a quick get away from NYC between Christmas and New Year's Eve. Since it was the holidays, the lobby was incredibly decorated. We checked in later in the evening to a nice clean, typical Marriott room. We ate dinner in the lobby bar - the food was delicious!
We were looking forward to using the spa, but the timing was not right and it seemed as if there were only two single rooms off the locker rooms that was considered the "Spa". The pool was awesome! It was quite empty when we took the children swimming on a snowy day.
We did enjoy the buffet breakfast one morning, but if you are used to a Marriott buffet, you might be slightly disappointed since the buffet is quite small.
Parking is quite expensive $16 a day to self park & an additional $12 for valet service. We chose to self park.
I would seriously suggest that you find time to visit The Lancaster Central Market across the street. Not only is it the oldest farmers market, the coffee at Mean Cup is incredible. We ate breakfast there twice. We also had a refrigerator in our room so we were able to purchase delicious food and drinks to bring home!
Word of warning - do not bring large denomination money to the hotel - they have limited change. We made the error of bringing a few $100 dollar bills. The check in person made an error with one of those marking pens and we were really quite embarrassed that they thought the bills were fake (I kid you not!). She apologized but it started the vacation a little tainted. The next day we ran to the bank to change them to smaller denomination bills.

Room Tip: Our room overlooked the garage so we felt our car was safe.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Mechanicsburg, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

Top-notch hotel. Helpful staff, great spaces, large rooms, comfy beds - terrific bar and restaurant downstairs. Location is perfect; close to shopping and restaurants. Highly recommend this hotel for business or leisure.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 2, 2013

I was there with my 2 small children on a Stayca

Pros - Great location. Comfortable beds and bedding, large well appointed room, flat screen TV. Plenty of outlets to charge just about anything you bring. Clean, Quiet, great view of the city, Ben -one of the valets was awesome! The lobby was beautiful and festive. We ate at the restaurant for breakfast and everyone was accomodating. Pool area was clean but be careful on the wet tiles. The person at the front desk has excellent customer service skills-she is from Oreland, Pa (was very engaged when she checked us in). Room Service was delicious, prompt and hot.
What impressed me the most was that milk and warm cookies were delivered to our room a little bit later after we arrived.

Cons - Bathroom has a vent where you are able to hear voices from the other bathroom being used in another room (quite clearly). Parking was expensive.


Excellent all the way around and will def. be back.

Room Tip: Higher floored rooms have a great view of the city.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundalk
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 26, 2012

My husband and 2 daughters went to this hotel last Thanksgiving (2011) and had nothing but nice things to say. This year however, was different. We booked a little late and had to book the higher priced room. Although the room was beautiful and had an awesome view. After we arrived at our room our daughters were noticing lady bugs crawling on the windows. They were catching them....we were getting creeped out. We called the desk and as we were speaking, they found 3 or 4 more. The front desk seemed surprised by what we found. The bugs were on the curtains, window, etc. They sent a polite bellman up right away. He moved us to another room. We thought we would be given some type of credit for the hassle of moving to another room....we were already creeped out. We were leary that the next room (same type) would have a problem, but it was fine.
The pool is usually empty, since it's too cold. They only have 1 hot tub, which is pretty large, but it was always full. I finally got to get into it with my husband this year. The hotel is beautiful and it has a tree lighting in front of the hotel. A lot of people come from the area to watch. We had a hard time getting back to the hotel with some roads being blocked. But it was still a nice hotel.

Room Tip: I recommend a high floor, so it's quieter. Also book well in advance so you don't end up wi...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 25, 2012

Pros - comfortable beds and bedding, large well appointed room, flat screen with some HD programming and a unique interface above the desk for plugging devices into the TV (basically the rear of the TV mounted on the wall), fast elevators, clean, quiet, a view of the city, valet parking, beautiful lobby, connection to conference center, nice looking restaurant though we didn't partake, but the thing that stood out the most for us the most was the service. Excellent all the way around. They even Christmas comped us on the morning coffee room service.

Cons - not too many; parking was more expensive than expected and had to seek out the valet inside but maybe that's because it was Christmas Eve.

No matter, we had a very enjoyable stay and will be back again.

Room Tip: The higher the room the better the view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackson, nj
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2012

As we stay in Lancaster frequently, this was our first time at the Marriott at Penn Square. This was by far the best experience we have ever had at any hotel in the area! At check in we were offered free breakfast for two for both days and free internet. When we returned to our room that night we found a bottle of wine and cheese, fruit and crackers! Everyone was friendly and accomodating and we really enjoyed our stay even more because of the hotel staff. The parking garage is very close and the room was just the right size. The only cons were that the bed was too firm and not enough plugs for a hair dryer, electric toothbrush, etc.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeastern, Pennsylvania
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 18, 2012 via mobile

We have stayed here several times, and the post recent was lacking. The king room reserved was not available, but this happens sometime. Trying to get ready for a semi formal night was very difficult as the room and bathroom were extremely poorly lit. Banquet food was sub par from previous visits. Staff is very friendly and helpful.

Stayed December 2012
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Additional Information about Lancaster Marriott at Penn Square

Address: 25 South Queen Street, Lancaster, PA 17603
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Free High Speed Internet ( WiFi ) Spa Wheelchair access
Hotel Style:
#5 Business Hotel in Lancaster
#7 Romantic Hotel in Lancaster
#11 Family Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster

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