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“Scenic hotel for special occasions” 4 of 5 stars
Review of Lancaster Marriott at Penn Square

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Lancaster Marriott at Penn Square
3.5 of 5 Hotel   |   25 South Queen Street, Lancaster, PA 17603   |  
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Ranked #10 of 38 hotels in Lancaster
Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Scenic hotel for special occasions”
4 of 5 stars Reviewed December 10, 2012

Since this was a business assignment that was over a month long, I required a few more amenities (refrigerator, microwave) than those provided. This is truly for those who enjoy spending their money. Very elegant hotel. Numerous events and wedding were held during my stay. And when I say, numerous.....NUMEROUS! Like, I'm not even kidding you. There was at least 2-3 weddings or wedding receptions ongoing each weekend. The decor would warrant any princess/diva bride to celebrate there, if not only for the backdrop for their photogs. So I really can't blame theme. The staff very friendly and prompt for requests. At one point, there were plumbing issues that affected the hot water. I liked that they offered people the option of 50% their bill or complete refund. Most places would assume the warning was enough. So that was nice. The restaurant on the main floor always seemed to be the place of events. Very lively and offered 1/2 off deals every now and again. So if you're a hotel hermit, you will find some action within doors. Its central to night life; main highway/expressway; shopping (The Market on Mon, Fri and Sat), outlet malls and many boutiques; and great restaurants to introduce you to the Amish lifestyle, as well as the overall Northeast area. If there was a special occasion, I would book here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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412 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012 via mobile

Excellent, friendly, personal service from the staff. They went out of their way to make sure we had a good stay. The hotel was busy with two events taking place, but the staff was still able to give us the attention when we needed assistance.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, PA
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 6, 2012

This is the second year in a row that my husband and I stayed at the Marriott at Penn Square in December, We had a corner room with a spectacular view over the city, accentuated by the Christmas decor and all the lights. Everything was clean and comfortable. Service was prompt and friendly, and the environment of the lobby was bright and warm.

We breakfasted in the hotel restaurant. The prices were steep, both for buffet and menu items, but the atmosphere was pleasant and the food was excellent. The restaurant/lounge area is also a great place for an evening night cap.

This hotel has a great fitness facility, as well as a pool and hot tub. We did not take advantage of the spa, but it looked inviting.

Central to so many shops and bistros, this is a favorite locale for us. I'd definitely recommend it!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 26, 2012

Stayed at this property in November 2012. The service at the hotel was exceptional- friendly and accomodating at check-in, gracious throughout the stay. I even got comped on ibuprofen and a bottled beverage from the lobby gift shop due to thier "acts of kindness" policy - a little touch, but very appreciated when I was dealing with a nasty headache.

The concierge lounge breakfast was good, but not fantastic - however it certainly wasn't a big enough deal to impact my overall impression of the hotel. Only other note - the parking rate is a bit steep for this area at $28/night valet. This is what I get charged for parking in Baltimore, and the cost of living in Lancaster, PA is considerably less.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boyertown PA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 25, 2012

My husband and I stayed 1 night here. Check in was easy and pleasant. The rooms were very nice and clean. The beds, sheets and pillows were very comfortable. I was a little shocked when we had to pay 15$ to park and 13$ for internet. For 150$ a night I would think the parking and internet would be free.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, VA
Top Contributor
144 reviews 144 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed November 21, 2012

The past ten years Marriott has renovated or reused historic properties across the country that are all unique yet modern (i.e. San Diego Downtown Courtyard, The Hotel Minneapolis, Philadelphia Downtown Courtyard). The public spaces in the Lancaster Marriott take full advantage of the historic building while adding a hotel tower for the guest rooms. Valet parking in front can get crowded in a hurry. Adjacent public garage is a good alternative though it's long hike indoors through the convention center to that garage. Easy walking proximity to restaurants is a big positive.

Service: up to the usual Marriott standard which is pretty good (professional, knowledgeable, friendly)

Rooms: reflects current Marriott clean and contemporary design; room size is average; the center of downtown location means some street noise will be present (hey, it's downtown)

Concierge Lounge: below the usual Marriott standard; fortunately, the indoor market is kitty corner to the hotel

Room Tip: Higher floors have wider views
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Gwynedd, PA
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2012

This hotel has a great location and excellent service. The staff was very helpful and polite. I read some other reviews about not many amenities, have to agree with this if traveling with family. A nice breakfast and free parking may ease the sting of the price, but this location is upscale and perfect for the business traveler. There are quite a few restaurants located within 1-3 blocks and the staff provides you with a list. Rooms are very comfortable and clean.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lancaster Marriott at Penn Square

Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster
Lancaster Marriott At Penn Square Hotel
Address: 25 South Queen Street, Lancaster, PA 17603
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lancaster
#10 Family Hotel in Lancaster
#12 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
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