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“Eden Resort Review” 5 of 5 stars
Review of BEST WESTERN PREMIER Eden Resort & Suites

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BEST WESTERN PREMIER Eden Resort & Suites
4.0 of 5 Hotel   |   222 Eden Road, Lancaster, PA 17601   |  
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Ranked #1 of 38 Hotels in Lancaster
Sewell NJ, United States
1 review
“Eden Resort Review”
5 of 5 stars Reviewed 2 weeks ago

We enjoyed everything about our stay at the Eden Resort in Lancaster, PA, especially the friendliness and professionalism of the staff. We also enjoyed the indoor and outdoor pool and children's splash areas and playground with our grandchildren.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,721 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (486)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cary, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment we checked in to the moment we checked out, the customer service of this hotel was excellent. Room were very clean as well as hotel areas. The front desk was very helpful with our purchase of Hershey Park tickets. We were traveling with two of our grandsons and they loved the indoor swimming pool, which was huge. Very close to Hershey Park and Amish Country. Also it is very quiet in the hallways leading to rooms and in the room themselves

Would not hesitate to stay there again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, 2 weeks ago
Dear Valued Guest,

Thank you for sharing your comments regarding your recent visit to the Best Western Premier Eden Resort and Suites. We are thrilled to hear you enjoyed yourselves, and that you would choose to stay with us again when visiting Lancaster County, Pennsylvania.

All of my Eden Resort Colleagues work very hard to provide exceptional guest service, and we are glad you and your grandchildren were able to enjoy many of our Eden Resort amenities as well during your recent stay with us-- people who care. If there is ever anything more we can do for you, please do not hesitate to contact us directly. Don't forget to check our website and Facebook for upcoming specials and events that may be of interest to you. Very best wishes and safe travels.

Happy Fall,
Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north branford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

this hotel combines luxurious accomadations,appearance and staff at an affordable price.it also has a wide and varied food menu for breakfast,lunch and dinner.the bar/lounge is very well appointed with a friendly,laid back atmosphere.it also is very kid friendly.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hatfield, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 weeks ago

We held our daughter's wedding over Labor Day weekend at the Eden Resort. Everything was handled very well, and the occasion turned out beautifully. The suite we booked worked out perfectly for our needs in getting prepared for the ceremony, and it was so convenient to stay on site. We had a lot of guests from out of town, so it was nice to have rooms available for everyone. I highly recommend the venue!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, 1 week ago
Dear Valued Guest,

It truly was our distinct pleasure to be your Host, and our honor to be part of such a special occasion of the Wedding of your Daughter-- the Bride was beautiful! Congratulations and very best wishes to the Newlyweds on behalf of all my Eden Resort Colleagues.

We know of a great Resort to celebrate a "First Anniversary", and a wonderful Champagne Sunday Brunch to toast their special day, rekindle fond memories, and celebrate the first of many golden years together. I look forward to personally assisting the new Bride and Groom make that happen.

Thank you most of all for choosing the Eden Resort for your "Gala Celebration" and for being our guests, and now part of our Eden Resort extended family.

Sincerely,

Mark Clossey, GM
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Pine Grove, Pennsylvania
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is wonderful, elegant and all that, as long as you don't mind screaming kids in the lobby, kids running up and down the hallways, right outside your room, or kids screaming and running around while you enjoy your anniversary meal at the Champagne Sunday Brunch, then this place is for you!...I want to thank the parents for being so considerate of other people who were also on vacation, who were paying hard earn money to eat and stay there, while you were too busy on your phones or whatever to watch your kids--thanks for ruining our anniversary trip! ---also giving balloons out to kids during the champagne brunch is stupid--all it does is encourage the kids to act up even more- is this Chucky Cheese??--for the price of our stay and the brunch, we will be going elsewhere.

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, 1 week ago
Dear Tina R,

Thank you for sharing your comments regarding your most recent stay at the Best Western Premier Eden Resort and Suites. We truly aim to provide all our guests with a fantastic and memorable experience, and I apologize that we uncharacteristically fell short on your Anniversary visit.

We appreciate your feedback concerning the noise you encountered. I did send you a reply through Trip Advisor and look forward to having you back for Brunch to enjoy the special occasion sometime soon!

Thank you most of all for choosing the Eden Resort and for being our guest. On behalf of all my Eden Resort Colleagues "Happy Anniversary".

Best Wishes.

Mark Clossey, GM
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Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to the area for a "day out with Thomas" and we loved our stay! Great place to stay with kids or without. The suite we stayed in was clean and spacious, great value, awesome service and the pools (indoor and outdoor) were very nice. Thank you!!

Stayed June 2014
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Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

The staff, decor and comfort level all live up to their Premier name. My boys love this resort and we have decided to make it an annual visit. The only issue we had (which was resolved in 20 mins) was a faulty AC. They came and fixed it without hesitation.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Eden Resort & Suites

Address: 222 Eden Road, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Eden Resort & Suites 4*
Number of rooms: 301
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Eden Resort & Suites is 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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