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“Getaway at the Eden” 5 of 5 stars
Review of BEST WESTERN PREMIER Eden Resort & Suites

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BEST WESTERN PREMIER Eden Resort & Suites
4.0 of 5 Hotel   |   222 Eden Road, Lancaster, PA 17601   |  
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Ranked #1 of 38 hotels in Lancaster
Harrisburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Getaway at the Eden”
5 of 5 stars Reviewed February 11, 2013

We ALWAYS love our weekend getaways at the Eden! It's a yearly event! (Actually would love to get there more often) The pool area is so inviting - especially on a cold winter da. The staff is so helpful with any request. The Sunday Brunch as usual was excellent.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Brooklyn, New York, Usa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2013

I have taken my family to Eden several times over the last few years. The hotel/resort is excellent. We stay most often in the villas outside of the main hotel as it fits our space needs and preference for accommodations with lots of windows and natural light. My children love the indoor pool, which makes for a great trip in the cold weather months. The food is excellent in the restaurants, especially Garfield's (LOVE that Prime Rib), and the morning buffet is great value for great food. Kids 3 and under eat free at the buffet, too. The new outdoor pool/play area is AMAZING. We enjoyed that over the summer after it opened. My kids, ages 6 & 3, insist on coming back here. They call it the Holiday Hotel. My daughter chose to come here for her birthday, saying she would rather go here than have a big birthday party. It is close to a lot of fun, family things to do. We usually combine it with a stop at Hershey's Chocolate World and the North Museum of Natural History & Science. I highly recommend the museum for families as it has lots of cool stuff on a beautiful, private college campus. Also, quick trips to Amish country and all that it offers make Eden an ideal destination. The one positive/negative is proximity to the freeway. Makes getting to it and other places simple, but the noise is noticeable at night if you stay in a villa closer to it. We did not notice the noise at all in the main hotel or in the villas slightly further in to the complex. This is a minor fault, and no reason to avoid enjoying all that Eden Resorts has to offer. We will go back in the summer this year, too.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phila
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2013

Nothing to complain about here. Starting with a recently refurbished room....clean, roomy,with safe, microwave & small fridge and with one of the largest screen TV's I've seen in a hotel room.
Nice exercise room with sauna; access to indoor pool which was unbelievably large & lagoon shaped.Also a great hot-tub.
Two restaurants. I ate in the more casual one (Gilroys) and the food was good & reasonably priced. Lobby was very nice with large gas fireplace; and if you ever need to plan a wedding reception or large gathering (and you live relatively close) their large reception room was beautiful with copper clad bar & waterfalls.
Staff friendly; easy check-in, check-out.
If I have to say anything negative (and this applies to many hotels/motels) it's the fact that you can hear your "neighbors" talking in the next room. I'd like to see hotels adopt a policy of making rooms more soundproof, even if it means thickening the walls & possibly losing the space of one room in a hallway. JMHO.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hammonton, New Jersey
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

We arrived with two couples and three dogs . When I booked our two rooms , I guess our reservationist failed to tell the hotel itself. The only thing they had to accommodate us were Queen Suites! Both rooms were upgraded, no upgraded charge! 3queen size beds gave us plenty of room and we fed the dogs Away from our sleeping quarters. The vanity /bathroom are was beautiful and separated the two rooms . Brilliant lay out! There were two doors separating us from the hallway so the dogs didn't hear any hallway noise. That's great because there were no bark incidents! There's is a little dog walk area out by the villas. Our room was by the roadway and we really didn't hear any traffic noise!

Arturs retardant buffet was wonderful. Our server Kim was very nice!

Great place to stay. Clean beautiful and very reasonably priced !

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia, USA
1 review
5 of 5 stars Reviewed February 1, 2013

My room was booked with a Best Western rewards coupon. Even though the room was supposed to be charged to Best Western my credit card had funds held for 4 days; money I could not use until the hotel released the hold. BW needs a better system when dealing with reward nightd.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, February 7, 2013
Dear Valued Guest,

Thank you for taking the time to share your comments and personal observations. I have sent you a personal e mail through Trip Advisor and I look forward to speaking with you directly. Your opinion is very important to us, I apologize for any inconvenience you encountered.

Thank you most of all for choosing the Eden Resort, and for being a loyal Best Western Rewards Member. I look forward to following up with you .

Safe Travels,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

We held our Annual Christmas Party at the The Eden Resort & Suites this year. It was a great experience from beginning to end. Dottie Booth and Emily McCafferty in the planning stage to Alesia Peters, Banquet Mgr. and her staff the evening of our party. The entire team paid attention to every detail to make our event a tremendous success. I cannot say enough about the wonderful evening we had at the Eden. The food was delicious, the Courtyard was beautiful, the service was excellent, with that said I would highly recommend holding your next event with the Eden. You will not be disappointed!
With Many Thanks,
Deb with Benchmark Construction Company, Inc.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, February 6, 2013
Dear Valued Guest,

Thank you for taking the time to share your comments and personal observation regarding your recent stay at the Best Western Premier Eden Resort and Suites. We were honored to host your company's Christmas Gala, and "Thank You" for the partnership. I appreciate your mentioning some of our great Eden Associates by name, and I will certainly recognize them for their hard work and tremendous service efforts. It is our pleasure to create memorable experiences and exceed expectations.

We look forward to having you back again next time. Please call upon me if i can be of future assistance to you or your Company.

Sincerely,

Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PREMIER Eden Resort & Suites

Address: 222 Eden Road, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Eden Resort & Suites 4*
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Eden Resort & Suites is 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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