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BEST WESTERN PREMIER Eden Resort & Suites: Traveler Reviews

4.0 of 5
222 Eden Road, Lancaster, PA 17601
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BEST WESTERN PREMIER Eden Resort & Suites
Ranked #1 of 37 hotels in Lancaster
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1,487 reviews from our community

Traveler rating
    1,136
    249
    46
    38
    18
See reviews for
Families
762
 
Couples
322
 
Solo
50
 
Business
134
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
ORLANDO
1 review
3 helpful votes 3 helpful votes
“Romantic Getaway”
5 of 5 stars Reviewed December 1, 2012

My boyfriend & I stayed at Eden Resort for my Birthday weekend. From the time we walked into the hotel we were so impressed wth the resorts appearance & the friendly staff.
The Sunday Brunch was excellent!!
We will difinitely be back !!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask MURIEL F about BEST WESTERN PREMIER Eden Resort & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
December 2, 2012
Dear Valued Guest,

"Happy Birthday", we are delighted you enjoyed your stay and celebrated your special weekend with us at the Best Western Premier Eden Resort and Suites.

We look forward to your next visit to Lancaster County, Pennsylvania.

Happy Holidays,

Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
debfromorlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Another exceptional stay!!”
5 of 5 stars Reviewed November 29, 2012

My husband and I stayed for 5 nights over Thanksgiving to visit family in the area. What a great hotel! We had a 2 room suite that was perfect and very clean. We love how comfortable the beds are here! Everyone at the hotel was very nice and helpful. Brian, the bartender at Garfields was outstanding! We ate all our lunches and dinners while in the hotel at the Garfields bar and the food and drinks were always really good! Sunday brunch was amazing as always, lots of food and a great room to spend the afternoon in! Thank you to everyone that made our stay pleasant... we wouldn't stay anywhere else when we come to Lancaster!!

Room Tip: We've stayed in a couple different rooms here and they've always been amazing! This time we...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask debfromorlando about BEST WESTERN PREMIER Eden Resort & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Request room location”
3 of 5 stars Reviewed November 28, 2012

+ Great service by receptionist, allowed early check in at 1.30pm & answered all my queries.
+ Order the breakfast buffet with room reservation online at $9.95, otherwise pay $3 more if walk in. Great spread & declious!
- Avoid room near the vending machines! There were constant chattering & movement, even late at night after 11pm & early morning. Had bad 2 nights sleep.
- Toiletries were limited & I have to get more shampoo (cos it comes in tiny bottles) from housekeeping staff & toothpaste & shaving cream from receptionist. Real hassle!
- If possible, don't reserve room weeks in advance. Instead of saving $, I end up paying more ($50 more per night!) as compared to a week in advance & I can get bigger bed. Disappointment.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Best Western

Ask ELI853 about BEST WESTERN PREMIER Eden Resort & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
November 29, 2012
Dear Valued Guest,

Thank you for your comments and personal observations regarding your recent stay dated November 28, 2012. I am very sorry to read you were bothered by other guests. For your information, our Manager On Duty is available twenty-four hours per day by dialing -0- we are happy to respond to any concern. As well if we are not running full, we would always assist you upon request with a room move to a more suitable location you would prefer. We also have additional complimentary toiletries available if you have forgotten something or need extra by dialing -0-. Our around-the-clock service would be honored to deliver it to your guest room -- We have a commitment card in our guest room bathrooms highlighting these services.

I apologize for any inconvenience you encounterd. We hope you would stay with us again. If I could be of further assistance please contact me directly.

Happy holiday season to you and your family.

Sincerely,

Mark Clossey,GM
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Moorestown, New Jersey
1 review
1 helpful vote 1 helpful vote
“Another wonderful stay!”
5 of 5 stars Reviewed November 28, 2012

I've frequented Eden Resort in the past for conferences, but decided to bring my family to stay over the Thanksgiving holiday and of course, we were not disappointed. We reserved our two room suite with Natalie who was very patient explaining what rooms were available. She knew exactly what would work for our family and she delivered. We were very happy with our entire stay from as soon as we checked in. All of the front desk, housekeeping and other staff that we interacted with were very pleasant and efficient. And of course, the Sunday brunch is out of this world! We will definitely be back.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Cassie P about BEST WESTERN PREMIER Eden Resort & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Excellent!!!”
5 of 5 stars Reviewed November 27, 2012

We had such a great time... the suite was perfect... the staff was wonderful ... I just can not say enough about it. It made our vacation special and we would go back there again. Thank you to all the staff at this location you are great!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Eden Resort & Suites

Also Known As:
Best Western Premier Eden Hotel
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Address: 222 Eden Road, Lancaster, PA 17601
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Lancaster
#1 Business Hotels in Lancaster
#3 Romantic Hotels in Lancaster
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Eden Resort & Suites is 285 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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BEST WESTERN PREMIER Eden Resort & Suites
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