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“Pet Friendly!” 5 of 5 stars
Review of BEST WESTERN PREMIER Eden Resort & Suites

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BEST WESTERN PREMIER Eden Resort & Suites
4.0 of 5 Hotel   |   222 Eden Road, Lancaster, PA 17601   |  
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Ranked #1 of 38 hotels in Lancaster
VA
1 review
1 helpful vote 1 helpful vote
“Pet Friendly!”
5 of 5 stars Reviewed October 4, 2012

CLEAN!!!By far the best pet friendly hotel Ive come across...They had a treat bag and dog bowl for our dog. It was so nice.. Quiet. Even an area to walk the dog... The room was beautiful was big mirror, glass shower doors, fridge ... the bed was so comfy. Printer in the room internet... WILL STAY AGAIN! Very friendly staff!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, October 15, 2012
Dear Valued Guest,

We are delighted you felt we were pet friendly. It is our pleasure to provide such amenities that allows you to travel with your pet and enjoy each others company.

Thank you for choosing the Best Western Premier Eden Resort and being our guest.

Sincerely,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
Date | Rating
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English first
Vineland, New Jersey
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 2, 2012

Excellent resort for a couples getaway. I recommend upgrading to the two-story penthouse villa. With all of the amenities, a real bargain for the price (under $180!!)king bed, full kitchen, two lounge chairs in front of a nice-sized flat panel tv in the living room, fireplace, sanitized tv remotes (yes you read that right) jacuzzi in the bedroom, free wifi, a PRINTER in your room!, balcony, footsteps to the outdoor pool. My wife was floored by the size of the chandelier in our suite. I was floored that this was a Best Western, as the lobby, restaurants, bars, and pools (indoor and out) were beautiful. With a place like this, who cares about outlet bargain shopping?

Room Tip: It's worth it to upgrade to the villas instead of regular hotel. It's closer to the outside...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2012

The rooms and service here were great. We really loved the indoor pool and enjoyed having our own door to the pool area. The restaurant food was lackluster. Next time we stay here we'll eat elsewhere. But otherwise we were very happy with this hotel.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, October 15, 2012
Dear Valued Guest,

Thank you for your recent Trip Advisor comments dated October 2, 2012. We are delighted you enjoyed your stay, but disappointed you felt your meals were lackluster. I am sorry we did not meet your expectations. For your information our Manager On Duty is available twenty-four hours per day and happy to assist any concern. As well, our Executive Chef would be happy to speak to you personally when requested, and would value your comments directly.

Thank you for choosing the Best Western Premier Eden Resort and being our guest. I hope you will try our restaurants again during your next visit, as well as our award winning Champagne Sunday Brunch.

Sincerely,

Mark Clossey, GM
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new york
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 2, 2012

Took my family of four here for a night and rented a room with three queen beds. Room was clean, beds were comfortable, bathroom was spacious, and indoor pool area was great. The only drawback was that staying on the first floor near the pool area there was a lot of noise in the hallway right outside our door up until around midnight. The back room where the kids slept with the two queen beds was much quieter. Room had mini fridge which is always a plus when travelling with kids. Vending machines were everywhere. I will definitely be back for a longer stay next time. Place is great!!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 2, 2012

I recently was the staff person for a 50-person conference over 2 days at the Eden. The set-up, a.v. and catering staff went above and beyond to keep my attendees happy while they were in class during the day, refreshing the breaks and making sure lunch ran on time. The meeting room was well-set (although we had some trouble regulating the temperature) and comfortable. I, personally, indulged in the Champagne Brunch on Sunday which is always a treat. Can't go wrong with this property.

Room Tip: I'd steer clear of rooms overlooking the Courtyard if there is an event. There was a wedding on...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valdosta, Georgia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 1, 2012 via mobile

One of the best Best Western's I have ever stayed! Nice resturant, nice beds, huge flat screens and an indoor pool! The rooms were really clean, and if you need anything the staff is quick to meet your needs. The hotel is very close to a 24 hour grocery store and within walking distance for a nice evening stroll.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, October 2, 2012
Dear Valued Guest,

Thank you for taking the time to share your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites . We are honored you enjoyed your stay.

We realize you can stay any place you choose, so on behalf of all of the "Eden Associates", thank you for being our guest. We look forward to your next visit to Lancaster County, Pennsylvania.

Sincerely,

Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
113 reviews 113 reviews
45 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 28, 2012

We stayed in a villa in this resort with their couples retreat/romance package. (Includes champagne & chocolates). This was the first night in our USA trip following a long flight to Philadelphia plus drive to Lancaster. It was wonderful to relax in our own jacuzzi then get room service food so we didn't have to go out again that night. I had chosen this accommodation because of the Trip Advisor reviews and it exceeded my expectations, beautifully clean, tastefully decorated, simply lovely place to stay. Staff were great.Buffet breakfast also good. We only stayed one night so did not try out the pools etc but it all looked excellent and the gardens were well kept. Strongly recommend!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review, October 1, 2012
Dear Valued Guest,

Thank you for your wonderful comments dated Septenber 28, 2012. We are honored to be part of your "romance weekend" and welcome to the United States. It is our passion to exceed your expectations and to provide you with the best quality and service in the region.

Thank you for choosing the Best Western Premier Eden Resort and Suites and for being our guest.

Sincerely,

Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PREMIER Eden Resort & Suites

Address: 222 Eden Road, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Romantic Hotel in Lancaster
#1 Business Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Eden Resort & Suites 4*
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Eden Resort & Suites is 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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