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“Only this Homewood Suites” 2 of 5 stars
Review of Homewood Suites by Hilton Lancaster

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Homewood Suites by Hilton Lancaster
3.0 of 5 Hotel   |   200 Granite Run Drive, Lancaster, PA 17601   |  
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Ranked #8 of 36 Hotels in Lancaster
Certificate of Excellence 2014
Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
“Only this Homewood Suites”
2 of 5 stars Reviewed September 23, 2013

Dirty, dirty eating area - so disappointing! Cleaning staff talk loudly in the hallways very early in the morning (7 am), knocking on doors very loudly up and down the hallways before 8:30 am. For the price, you would expect better... taking the Homewood Suites down quite a few notches in rating.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerLNSHW, Manager at Homewood Suites by Hilton Lancaster, responded to this review, September 25, 2013
Hi Ms. Jones,

We would first like to thank you for your recent stay with us. We are also very sorry for the inconveniences that you experienced during your stay. We will be contacting you directly to gain a full understanding of the issues you had, so that we may take the actions necessary to correct them. Thank you very much for your feedback, and we look forward to speaking with you soon.
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271 reviews from our community

Traveler rating
    151
    87
    17
    11
    5
See reviews for
146
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Southern Shores, North Carolina
Top Contributor
160 reviews 160 reviews
29 hotel reviews
Reviews in 51 cities Reviews in 51 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

We recently stayed at the Lancaster Homewood. We had stayed here before several times and always found it to be first class. As a Hilton Gold member, I stay regularly at Hilton Group facilities. Since I regularly travel to this area, I have probably stayed at probably a dozen hotels in this area. This location is up to Hilton standard and staff very friendly, exceeding or equaling all other hotels in the area.

This time we were traveling with friends and reserved a two bedroom suite. Great accommodation layout, very clean, but furniture in "living room" showing some age. It seems time to address such issues so as not to degrade a quality location.

Breakfast was good, and area clean and well supplied.

I would recommend this site for anyone traveling alone, as a couple, with family or friends. This Homewood Suites will make your visit to Lancaster better.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carroll , ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

Excellent complimentary dinner as well as breakfast . Good Handicap access. Friendly staff . Well centered around town . We would highly recommend to any large family , especially if there are seniors and/or handicapped persons involved.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, United States
1 review
2 of 5 stars Reviewed September 4, 2013

Furnishings and room conditions are disgussting. The ottoman looked like it has been infested by insects and there were so many 'paint patches' on the walls, each of the rooms badly needed to be completely painted. I will not stay at this Homewood Suites again!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerLNSHW, General Manager at Homewood Suites by Hilton Lancaster, responded to this review, September 18, 2013
Hi Mr. Lang,

We would like to thank you very much for your most recent stay with us. We would also like to apologize for the inconveniences you experienced during your stay. We would like to inform you that we are in the process of painting all of our rooms, and we are currently about half way done. Unfortunately the room you stayed in was not one that we had a chance to paint yet. Also, we are in the process of getting quotes to have our Ottomans re-upholstered, and that project should be started very soon. Some of the rooms have furniture that have a little more ware than the others, and we have also started to touch it up as well. Again, this was not a room that we have been able to complete yet. These are all items we are working on, and hope to complete soon. If you have any more concerns, we would be happy to discuss them with you. Please call the property directly, and ask for Jeff.
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Lancaster, PA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

Our family truly enjoyed our stay at the Homewood Suites. It's ideal for a family vacation where a family of four and a baby can all fit into a one bedroom suite and the adults can enjoy some quiet time after the kids go to sleep in a separate room.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
05clover2013, Sales Coordinator at Homewood Suites by Hilton Lancaster, responded to this review, September 16, 2013
Dear Homewood Suites Guest,

Thank you so much for your kind review. We are so happy you enjoyed your family vacation with us!! We look forward to having you as a guest with us in the future, do not hesitate to contact me if I can be of any assistance!!

Warm Regards,
Kerry
Sales Coordinator
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Pittsburgh, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2013

The stay here is always pleasant. Rooms are large and clean, come with kitchenette and all supplies. Free dinners on weekdays and breakfast everyday. Food and selection are always good. Staff is friendly and helpful.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbellford, Canada
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

We spent three nights here while visiting Lancaster and this hotel made our stay most enjoyable. The rooms are of adequate size, the furniture comfortable, the beds very comfortable (careful you'll sleep in late), the breakfast is also very good, however a break from sausage every morning would have been nice. Would definitely recommend and stay again, it's worth paying a little more to have a suite, be comfortable and enjoy your vacation.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Lancaster

Address: 200 Granite Run Drive, Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Free Breakfast Room Service Wheelchair access
Hotel Style:
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#11 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Lancaster 3*
Number of rooms: 98
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Also Known As:
Homewood Suites By Hilton Lancaster Hotel Lancaster
Homewood Suites Lancaster
Lancaster Homewood Suites
Lancaster Hilton

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