I stayed at this property in November 2011 and wrote a review saying it really needed the renovation that was planned - giving it a "poor" rating.
I stayed here again in November 2012 and still found it not up to par with my expectations for a Fairfield Inn.
The hotel was indeed renovated, but I think it was done by an amateur designer and a low cost contractor. The hallways are dark, the decor is dated and it doesn't look like it was recently renovated.
More importantly, two of the problems I encountered a year ago have not been addressed. The wi-fi in the hotel does not work in the front part of the hotel on the second and third floor. When I asked about it, I was told there was a problem, so management is aware of the issue. They have chosen not to fix it. Internet access is important to most people, I believe, and I find it ridiculous that this issue hasn't been fixed in over a year.
The breakfast situation is also the same as a year ago. There was a general lack of items available. The person seemed to be putting out just a few of each item and I had to ask for several things during our two days there. One of the waffle makers was out of order. The sign looked as though it had been there a while. The woman staffing the breakfast started removing items a couple minutes before the posted time that breakfast ended and even cut in front of me to take an item away that I was in line to get. It seems that the staff or maybe management wants to stop serving as quickly as possible - to reduce costs? It's not the way a Marriott property ought to act.
I called Marriott Customer Service after our stay to raise these issues. I was told that they would contact the property and that a manger would respond. Big surprise - no response from local management.
When I read poor reviews of a hotel, I always wonder if the reviewer is being fair or if he is ranting about some isolated incident with a staff member or a bad experience due to a noisy neighbor. This rating I am giving is due to the lack of attention to significant issues which have existed for a long time. But don't worry about whether I've hurt the management's feelings with this poor review. I doubt they read these reviews as it doesn't seem they care about customer's input.
- Official Description (provided by the hotel):
- The Fairfield Inn by Marriott, Lancaster is busy making arrangements to offer you the best vacation packages possible for your Spring and Summer trip to Pennsylvania Dutch & Amish Country. HERSHEY PARK, DUTCH WONDERLAND, PENNSYLVANIA RENAISSANCE FAIRE, LANDIS VALLEY MUSEUM, the STRASBURG RAILROAD, the EMERALD SPRINGS SPA and the LANCASTER BARNSTORMERS will be some of our partners creating a most enjoyable and value added experience for you and your family. Also, Shop’til you drop at one of our many outlets and antique shops or hand-craft stores such as KITCHEN KETTLE for gifts that represent our area craftsmen. Lancaster City’s artist community is making an impact on visitors with their "FIRST FRIDAY" event each month. ... more less
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- Also Known As:
- Fairfield Inn Lancaster Hotel Lancaster
- Fairfield Lancaster
- Lancaster Fairfield Inn