My wife and I stayed at this Fairfield Inn this past weekend. There was some confusion over our reservations (we were on two 1-night reservations from using points and using a free night certificate) and when house cleaning came through the room Saturday - EVERYTHING of OURS was moved and re-arranged: all of our toiletries were pushed to a side of the counter, my iPhone charger was unplugged and wrapped up, our hanging clothes were pushed to the side of the rack and even snacks of ours were tied up in their bags. Even had a 1/2 of a breakfast danish discarded.

Most importantly, when we left Saturday morning - I had a pocket knife laying on the bathroom counter (I needed to clean it because I cut a breakfast danish with it and just didn't get to it before we left). When we got back to our room Saturday evening, our key cards didn't work and my knife was gone (as well as EVERYTHING of OURS being moved around).

We spoke to the front desk Saturday evening and they checked the house-cleaning cart without any sign of it.

On Sunday morning, when we went to check-out, we inquired again and also talked to them about the confusion over our room and the 2 reservations. The woman at the front desk was rude to us, blaming us for the confusion.

As for the knife, they again checked lost and found and called down the manager for the house cleaning crew (who was also the "Manager on Duty"). She told us that she would talk to the housecleaner who took care of our room. When she tried to talk to her, she said that there was a language barrier and would need to call the temp agency to bring in a translator and I should hear something on Monday.

Today is Thursday and I finally called back in and spoke with the Manager on Duty. He checked the cart, the lost and found and spoke with the house cleaner (guess he didn't need a translator). Long story short: they're not responsible for items left in the room. The end.

I guess I'm a liar and am trying to get a free $20 knife out of them.

Oh, the room itself was fine. The main entry to the hotel is a little dingy. No issues with anything else.

Got 2 rooms in early November 2012 for 1 night. Spacious rooms, plenty of towels, clean bathroom, large flat screen TV, Comfy Bed! lots of pillows. Quick check-in. Breakfast had make your own waffles, bagels, english muffins, fresh fruit, yogurt, oatmeal, cereal, microwave sausage sandwiches, juices, etc....Everything nicely kept. Right off hiway. Mini mart and restaurant close. Recommended.

We stayed for a getaway weekend at the Fairfield Inn Lancaster. Check in was quick, staff were friendly, and the common area was bright and inviting. Our suite was large, with lots of space to relax! The bedroom had a king bed, and a dresser with a very large flat screen TV. The living room had a built in corner unit with another large screen TV, a desk, pull out sleeper sofa, side chair and coffee table. A small alcove near the bathroom had a micro-fridge and the bathroom sink (which is a plus for me). The hotel looks and feels newer with a lot of extra "attention to details" that is often missing at other establishments. The Inn also has an indoor pool/exercise room that we did not use. The complimentary breakfast, provided in a separate breakfast room, was good too! For lunch or dinner, this location is very close to a Chili's (which has call ahead seating) and other chain restaurants within walking distance. The physical location is about 3 miles from downtown and a few miles from the outlets/activities in that area but the extra perks this Inn provides is worth the few mile drive! We will stay here again and would highly recommend this location for anyone staying in this area!

We were very impressed by this hotel. The rooms far exceeded standard, even for a Marriott hotel. The staff was very professional and helpful. The only downside was the breakfast..not us to the stards of the restr of the hotel, but would stay here again.