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“Great customer service” 5 of 5 stars
Review of Nick's Lake House

Nick's Lake House
110 S Lake Dr, Lake Harmony, PA 18624
570-722-2500
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Ranked #6 of 11 Restaurants in Lake Harmony
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
minnesota
Top Contributor
69 reviews 69 reviews
21 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
“Great customer service”
5 of 5 stars Reviewed June 7, 2014

In a party of four two of us didn't enjoy our dinner. The pork was overcooked and the steak salad had a dressing not to my taste. The waitress as terrific and provided great customer service. I would return just for the service.

  • Visited May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Visitor rating
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    21
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Rehoboth, Massachusetts
Senior Contributor
30 reviews 30 reviews
25 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Great location, very good food!”
5 of 5 stars Reviewed May 29, 2014

This location is very hard to top! What a great view of Lake Harmony! The food was very good and the service was equally good. The portions and prices are what diners are looking for!

  • Visited May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great view and nice service”
4 of 5 stars Reviewed May 29, 2014

Was a bit hesitant to make reservations based on mixed reviews of food and service, but so glad we did. It was a beautiful night, and the view alone is worth the visit, And, or food was fine and service very nice. Service not super speedy / attentive, but who cares if you are relaxing with a drink and a lovely view! Prefer to hang than to be rushed.

  • Visited May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Worst Service EVER!!!”
1 of 5 stars Reviewed May 26, 2014

We were up in the Poconos for a youth soccer tournament & wanted to end our trip with a nice dinner. Well, let's just say our dinner never arrived. It all began when one of the people in our party asked for a separate check. The waitress snapped at her & said, oh I am not going to split this check 15 different ways. We were appalled!!! We were never given drink refills or checked on for that matter and we waited well over an hour with no communication to us as to what was going on with our food. We weren't even offered bread, mind you, we had 8 hungry children with us. We then asked for the Manager & he offered an apology, but still no clue as to when we would receive our meals. After waiting another 15 minutes we decided to leave because we h ad a 4.5 hour ride home and our children had school the following day. When we got up to tell the Manager we were leaving, he said okay. Needless to say we will never, ever return to Nicks. They need to brush up on their customer service skills asap. Rude servers & a Manager that obviously does not care.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coatesville, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Gorgeous view...average food”
3 of 5 stars Reviewed May 20, 2014

If the people weren't so friendly and the view spectacular, I would have been more disappointed. Maybe it was what I ordered, but it wasn't great. They are trying really hard and I appreciate the effort. The fried fish tacos were too spicy (heat level is subjective though) and they were over cooked. The slaw on the taco was soaked in something which made it very messy and didn't taste right. My husband's hanger steak was good and cooked perfectly. Too much sauce on it for me, but the sauce had good taste. The mashed potatoes were great. Macaroni and cheese not anything special. Worth a visit since there isn't much more to choose from in the area.

Visited May 2014
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