For three years, I have brought in a group that booked all their rooms, ate in their restaurant, and purchased drinks in their bar. This time was the worst experience I have ever had there and I will not be bringing my group back to the Lackawaxen Inn ever again! My group (Potomac Area Road Riders from the Washington, D. C. area) arrived at 7:00 p.m. Friday evening August 16, 2013. My room was not ready until after 8:30 p.m. Even though the Check In time is 3:00 p.m they refused to even consider a discount on my room. I asked to speak to the manager a number of times but he never showed his face. One would think that for all the business I had brought them, he would at least welcome us. Rooms 3, 4, and 5 are located above the bar. The bar is very loud and noisy and does not close until 2:00 a.m. If you use any of those rooms, you will not get any sleep until the bar closes. Room 5 reeks of cigarette smoke. One could develop lung cancer from being in that room. Everything in that room smelled like cigarette smoke. Even the bed linens. It was the worst 2 nights I had ever spent at any hotel in my entire life. The food in their restaurant is exceptional but you will wait long for it. For our group of 13 people, it took 1 hour and 45 minutes before any food was put on our table from the time we sat down. You have to plan on 3 hours for dinner at the Lackawaxen Inn. It's a real shame. The location and scenery is excellent but the customer service and facility stinks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.