We drove out on 5/28/09 for a wedding. We were put in a room in the basement. We were woken up at 6:15am on 5/29/09 to the sound of racket balls being bounced off of our wall. I guess our room shared a wall with the raquet ball court?
We asked to switch rooms. We were then put in a fantasy suite. These are located on the 15th floor. We were assigned to the "Venus" themed room. This room is so disgusting it should be condemed. There are bodily fluid stains every where! There are blood stains on the bed skirt. The jacuzzi tub had long hair in it...This room was far from clean. The swimming pool here is even out of order.
The tv would skip around and sound like static most of the time. To dry your hair you can only plug your hair dryer in half way and you have to keep jerking the cord every so often or it will shut off for no reason. The day of the wedding I tried to take a shower and we ran out of water. I had to get out and wait and then get back in later. This room was so aweful that we took mulitple tours of people from the wedding/wedding party to see this. Everyone snapped pictutes on their phones and cameras. This was a horrific weekend. I will NEVER stay at a Radisson as long as I live. I don't care if I have to drive 60 miles out of my way to advoid this hotel.

After reading some past reviews I was a little afraid of staying at this hotel, but our experience (my husband and I) really was pretty nice. The room was relatively clean - only complaint in that area was piece of a snack chip on floor between 2 chairs obviously missed by prior vacuuming. I did a close look at the bed, bathroom, towels, etc. and all were very clean. We were on the 10th floor and had a crummy view - overlooked a building roof air conditioning set up, but I wasn't there for the view. Coffee maker had plenty of coffee if we wanted to make some in the room and there were two complimentary bottles of water near the ice bucket. The biggest issue was our room's air conditioner unit was extremely LOUD - so that we turned the TV up to hear over it. Not sure if all rooms were like this but I was able to sleep through it, so it wasn't horribly bad. The bed was comfortable - we were not impressed by a sleep-number bed (just appears to be an air pump in it). I would stay at this hotel again if the occasion came up again. The parking lot was huge and always seemed filled, not really sure why, but we always found a spot near a side entrance. The staff at the front desk were extremely courteous and helpful and we had easy check-in and check-out. Breakfast buffet was included in our package and that was good and had a chef cooking eggs made to order. The servers in the breakfast room were also extremely courteous and helpful. I saw no signs of bugs at all.

This was by far the worst place I have ever stayed in and I travel quite a bit. I have never complained about a hotel before; what (mostly minor) issues there may have been have been resolved immediately to my satisfaction.
Major complaints:
I had a confirmed reservation for a non-smoking room. So why were there three ashtrays with matches in the room?
There were no windows!
The bathroom had no door and when one opened the door to the room, one looked directly into the bathroom.
The second bed was in a loft with foot-high (yes!) steps going to it and the ceiling there was less than 5' high so one could not stand up.
The air conditioning was inadequate.
The closet was not much more than a foot wide.
The shower head was so low that I had to bend over at the waist to get my hair washed (low ceiling because of jacuzzi on a raised platform).
The "minor" items included, but were not limited to, missing coffee maker and/or mugs, no ventilation in the WC cubicle, decor that looked like it was executed by a kindergartner, six (6!) ceiling-high, artificial palm trees (dust-catchers; I am allergic and want to know how they were dusted), terrible and/or surly service in the restaurants, pathetic, ear-blasting entertainment at the banquet (I had to leave lest I suffer hearing loss) and a snippy, supercilious customer service person.
So why did not ask for another room? I saw the tiki hut one and another down in the basement, two levels and again no windows; heard about the leather and the chains, the stalactites and stalagmites...I gave up. Why did not move to another hotel? I was attending a convention at this one and it would have been very inconvenient to stay elsewhere.
I did get a partial refund after phoning the main office but think that the appropriate thing to do would have been a full refund. I will never stay at a Radisson again.

In January 2009, my Fiance & I wanted a change of scenery so we decided to spend the night. I also wanted to try the sleep number bed since I was considering on purchasing one. Check in was smooth - we had a coupon from a travel magazine for $69.00 so the price was good. We settled into our room and after about a half hour, we noticed that the room was really cool so we turned up the heat. After about 15 minutes more, we noticed that the room was not heating up. I sat down at the desk which was right next to the windows and felt a strong, cold draft. I pulled back the curtains and realized that there was a large opening - the handle to the sliding glass door was missing - the opening was about five inches long - two inches wide. The sliding glass door led to a small balcony but the door was changed so that you could not open it anymore and the handle was removed but there was nothing covering the large hole and the cold wind was whipping in. We immediately called down to customer service and requested another room and they were very accommodating.

After the move, we settled in without any more incidents. Everything worked fine except for the bed. The bed was not plugged in so we called down and they sent engineering up to plug in the bed. After that, everything was fine. I am glad I stayed there to try the bed as I have decided that the sleep number bed is not for me. Also, the sink is in the hallway/room. I prefer the sink to be in the bathroom - now outside of the bathroom.