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“Excellent service and good value” 5 of 5 stars
Review of Hyatt Place Philadelphia / King of Prussia

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Hyatt Place Philadelphia / King of Prussia
3.0 of 5 Hotel   |   440 American Avenue, King of Prussia, PA 19406   |  
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Ranked #4 of 16 Hotels in King of Prussia
farmington Hills MI
Top Contributor
160 reviews 160 reviews
63 hotel reviews
Reviews in 74 cities Reviews in 74 cities
99 helpful votes 99 helpful votes
“Excellent service and good value”
5 of 5 stars Reviewed July 10, 2013

We stayed here recently as a part of a group and impressed with the service,facilities and value. Modern clean hotel, with generously sized rooms, comfortable bed, and large shower in the bathroom. A separate dressing area/sink was convenient.
Nice complimentary breakfast with variety, including hot items such as oatmeal, french toast/pancakes, and fresh fruits.
Small indoor pool, with hot tub that was heated perfectly. I saw that there was a nice workout area, though didn't use this.
The little extras added to my satisfaction-at night I wanted to buy a beverage to take with meds in the morning, and one of the staff went in the back and brought me a glass of OJ. Also, I left some clothes behind, and when I called, they found the items and shipped to me immediately.
Good location-across from a large mall and near interstates. Would I stay here again if in the area? Absolutely!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, July 18, 2013
Chickie-B, thank you so much for sharing your experience with us! I’m glad to know that you made the most of all that Hyatt Place King of Prussia has to offer! I am especially happy to see that you were “impressed with the service”, as guest service is the reason for us being here!
Utilizing the year-round pool and Jacuzzi, spreading out and relaxing in the spacious guest rooms, and handpicking your favorite breakfast foods from our A.M. Skillet breakfast are exciting parts of anybody’s stay, but ensuring that each guest walking through our door receives personalized and outstanding service is our supreme focus. I am glad our staff assisted you with a complimentary beverage and were so quick to send your forgotten items out to you.
The next time you find yourself in King of Prussia, please join us again! You can certainly take full advantage of our location and enjoy the mall, restaurants, and parks that are all just minutes from our property. We would love to provide you with another positive experience!
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 8, 2013 via mobile

Stayed for 2 nights with other team families. Room not ready for check-in until almost 5. Families that had reserved 2 queen rooms got King rooms instead. Hotel was clean but very disappointed in reserving 2 queen bed rooms and having only King bed rooms available. Location is not convenient.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, July 10, 2013
KateCar, I am sorry to know that you were less than satisfied with your stay at Hyatt Place King of Prussia. I can understand your frustration at having to stay in a different type of room. We do make every attempt to make the King rooms spacious enough so that a family can be comfortably accommodated when our Queen rooms are not available. Our pull-out sofa boasts a queen sized mattress and the layout of most of our King rooms is spacious enough to allow for a Cot to fit comfortably.
I am glad to see that you felt our cleanliness and value were of high quality. We do provide amenities to our guests, such as our complimentary WIFI and our A.M. Skillet Breakfast. These are complimentary options our guests seem to greatly appreciate.
I hope that next time you are in town, you choose Hyatt Place King of Prussia so that we might make your stay as complete and enjoyable an experience as possible!
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La Crescenta, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 3, 2013

This was our favorite hotel of 7 or 8 during a three week trip of the Northeast. Our room had two queens, plus a pull out couch. The room was really large and quite new and comfortable. We probably could have fit our family of 7 in one room, but went with two rooms anyway. Would we return? Absolutely.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed June 30, 2013

We got to the hotel and were told that the room we were promised (2 queen beds) was no longer available.

There was a long line at check-in. A camp bus was unloading teenage campers in the back parking lot. The lobby was small. And we were able to enter the hotel through an unlocked door by the indoor pool in the back without a room key.

We decided not to stay.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, July 1, 2013
HarrisMaryland, I thank you for your insights and regret reading that you chose not to stay with us at Hyatt Place King of Prussia. Know that the safety of our guests is the only thing to come before their comfort. The back door that you mention is accessible throughout the day, then is locked nightly from 10pm – 7am for the safety of our guests. The two doors that gain access to the swimming pool itself remain locked at all times and are accessible only with a guest’s room key. This is designed entirely for the safety and care of all children who stay with us, that they may not wander unattended into the pool area.
I understand that a long line at check-in can make a lobby feel quite small! Our staff does take time to explain property features and answer any questions a guest may have during the check-in process. Between our front desk staff and the two kiosks available in the lobby (for those who prefer an automated check-in), we make every attempt to provide excellent service in a timely fashion. At times even our best efforts can’t prevent a line at check-in.
We do hope that you return to Hyatt Place King of Prussia and allow us the opportunity to show you the excellence in service and standards we are so consistently known to provide.
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Los Angeles, California
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 21, 2013

This is a good hotel to stay if you are in the area. It is convenient to the mall, several interstates, and Valley Forge. Pros: nice free breakfast - better food than similar hotels, larger workout area, pool, modern hotel, big hotel room. Cons: small bathroom without ventilation, relatively difficult to find the hotel - good thing for GPS, price.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, July 1, 2013
Thank you, Zbidwell, for your review! I am glad to see that you enjoyed our modernized property! Hyatt Place performed a total renovation when it acquired this property just over two years ago. Providing a spacious layout and modern amenities was an important focus during that remodeling.
I am sorry to know that the ventilation in your bathroom was not functioning properly, as all of our bathrooms are equipped with ventilation. Our maintenance team does perform regular checks on all equipment on property to ensure that every feature you rely on is available and operating correctly. Thank you for brining this note to our attention!
We are very excited that we are located right in the heart of King of Prussia, and yet are still able to provide privacy from the hectic roads that circle the King of Prussia Mall by being located just behind the mall, nestled in the quieter section of the office parks. The accessibility to the Valley Forge National Historic Park, mall, and restaurants, plus the many area highways, gives our guests wonderful opportunities to experience all that King of Prussia has to offer.
We hope to host you again soon!
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Ripon, Wisconsin, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2013

Decent place to stay. I'd say everything about average. Breakfast was good, pool was ok. It is a quiet location. The layout of the room was interesting, and kinda neat. The room was very open, with the TV on a small island in the middle. The TV could be rotated to face the beds or rotated to face the couch. There were also connectors built into the cabinet for video games, computers, ipods, etc.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, June 27, 2013
Thank you for your review! We do strive to make every part of a guests stay well above average, and I’m glad to see that you found the room and television to be so great!
One of our most popular features is our 42” HD Television, available in every room. The ability to plug in personal computers, gaming systems, and iPods into our Plug and Play televisions helps to transform a typical hotel T.V. into your very own personalized entertainment center!
Additionally, I am glad that you enjoyed the simple swivel motion of the television! This may seem like a small or unimportant option, but it really does give you a nice opportunity to watch a movie or television show from any location in the room. You can keep an eye on the news in the morning while getting ready at the vanity, watch a television show comfortably on the couch, and even wrap the day up with a movie in bed!
Little details like these are some of the features our guests appreciate the most.
Thank you for your review! We hope to host you again very soon!
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Pittsfield, Massachusetts
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 10, 2013

Would recommend staying here - hotel was clean, staff was friendly and breakfast was good. What we liked is that this hotel was off the main highway, so it was very quiet (we stayed on a Saturday night).

The one complaint we had was about the TV in the room. The TV kept freezing up on us an losing signal. That evening the front desk staff was prompt about taking a look at it (unfortunately when they came to look at it, it wasn't happening - isn't that always the way?). The next morning when it started again we didn't bother calling - what would they be able to do for us in the 4 hours before checkout. It was definitely a disapointment to us, as we don't have cable in our home so when we travel having cable is a treat we look forward to.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HP-KOP, Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review, June 26, 2013
Thank you for your feedback! I’m glad to know that you found the hotel to be clean and quiet!
I’m sorry to know your television was freezing that way. I can imagine your frustration knowing that cable is something you look forward to while traveling.
Ensuring our guests are able to enjoy all the features our property has to offer is very important to us. Whether it is the indoor pool and Jacuzzi, the complimentary WiFi, or access to our twenty-four-hour kitchen, we want to be certain that every feature is available to all guests at all times. There is so much here to enjoy at Hyatt Place King of Prussia, we want to make sure you experience it all!
We look forward to hosting you during your next visit so that we may provide you with the same excellence in hospitality along with reliable cable television.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Philadelphia / King of Prussia

Address: 440 American Avenue, King of Prussia, PA 19406
Phone Number:
Location: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in King of Prussia
#5 Family Hotel in King of Prussia
#7 Business Hotel in King of Prussia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Philadelphia / King of Prussia 3*
Number of rooms: 129
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Also Known As:
Hyatt Place Philadelphia / King Of Prussia Hotel King Of Prussia
Mainstay King Of Prussia
Mainstay Suites King Of Prussia

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