We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Food good, but they fail at the service.” 3 of 5 stars
Review of Back Door Cafe

Back Door Cafe
402 Chestnut St, Johnstown, PA 15906-2729
814-539-5084
Website
Menu
Update restaurant details
Ranked #5 of 146 restaurants in Johnstown
Dining options: Reservations
Restaurant details
Dining options: Reservations
Somerset, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Food good, but they fail at the service.”
3 of 5 stars Reviewed February 4, 2013

I've been to the Back Door on three occasions with my friends. Each time, we were pleased with the quality of the food ,but the service is the reason we will never go back. I get that they are aiming for a fine dining experience, however they are a far cry from delivering that type of service. Specifically, the wait staff is not overly friendly. They come off with a stuffy presentation. We had to request dessert and coffee with two of our visits. How do you not offer dessert? No refills offered on the coffee or water, but plenty of refills offered on our specialty drinks. They were unable to accommodate a cash and credit card payment and bulked "behind the scene" about splitting our check. At least complain about the customers out of ear shot. We then had to prove that we were given the wrong change. Waiter and hostess(owner?) talking in a condescending tone towards us about the check. When they realized that we were short changed by $10 there was no apology or acknowledgment of error other than a $10 bill being laid on the table as they walked away. Overall, VERY disappointed with customer service. So many little things added up to a very frustrating evening.

  • Visited February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

50 reviews from our community

81% Recommend
    28
    13
    5
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Johnstown, PA
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Best Overll Experience In Johnstown”
5 of 5 stars Reviewed February 2, 2013

This restaurant always does a fantastic job. Out of town guests from DC and NYC often tell us this is as good as it gets when we take them there. Everything made from scratch, and creative chef's creations, coupled with a unique cozy atmosphere set this appart from other local options.

Visited January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
85 reviews 85 reviews
77 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
“A must go to place if you're in Johnstown PA!”
5 of 5 stars Reviewed January 3, 2013

Thank goodness for this restaurant. I've been traveling to this area for a while and I always make it one of my MUST spots to eat. This area isn't known for their restaurants and this is definitely a gem among all the mediocre places in this town.

The menu changes frequently and it's alway a wonderful surprise to see what they are serving from the local farms. The staff is extremely friendly and helpful and very willing to modify the menu for dietary needs.

Oh, they are closed on Monday and reservations are strongly recommended since it is not that large of a restaurant.

  • Visited February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Really don't get it”
1 of 5 stars Reviewed October 6, 2012

I read the reviews and was especting a nice evening. What I got was very overpriced and over rated poor food. A hostess described a very tasty sounding half chicken flavoredr with a spicy rub and juicy inside and some delicious sounding potatoes only to return and advise me they didn't have potaotoes tonight, really?. Even McDonalds has potatoes. What I got was a dry tasteless piece of chicken with some rice a roni. (The description of the rice sounded great too). I assume the atmosphere is described as "quaint", let me interpret that for you, it means crowded and uncomfortable. NEVER AGAIN and I will also warn my friends.

  • Visited October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A pleasant experience”
4 of 5 stars Reviewed October 6, 2012

This is not a place you would find on your own unless you were a local. If I could give partial stars I would actually give a 3.75 No much to look at from the outside but nice atmosphere inside. Some nice menu choices and entrees were reasonably priced. Bringing my rating down just a bit were the price of very tasty but undersized a la carte dish as well as (2) $7.00 desserts. Overall a pleasant but slightly overpriced experience. Pride of ownership was obvious.

  • Visited September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Back Door Cafe also viewed

 

Been to Back Door Cafe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Back Door Cafe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.