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“Horrible” 1 of 5 stars
Review of The Denman Hotel Thredbo

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The Denman Hotel Thredbo
4.0 of 5 Hotel   |   21 Diggings Terrace, Thredbo Village, Kosciuszko National Park, New South Wales 2625, Australia   |  
Hotel amenities
Ranked #4 of 5 hotels in Thredbo Village
1 review
4 helpful votes 4 helpful votes
“Horrible”
1 of 5 stars Reviewed July 11, 2012 via mobile

The experience is one I will try to forget and I suggest you do not book a room at this place. The rooms are horribly small and they find it acceptable to cram a family into two tiny rooms with one bathroom that is only accessible through the main bedroom (two bedrooms actually means one bedroom and what should be a living room crammed with the kids beds). Cleaning is hopeless, breakfast was disappointing (toast took ages as toaster kept short circuiting and coffee was bad), service was awful and generally a truly horrible experience. Might work for some people if you paid the correct rate but paying a premium for this is a joke.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 4, 2012

We booked the Denman for a weekend of skiing without the kids on the false assumption that it was a boutique hotel with luxury appointments. Given the cost of over $600/night for a double room, we expected quality. We did not get it.

The Denman is a 3 Star Property!

Granted it has a very nice restaurant with good food and wine. Granted a cooked breakfast was included and it was adequate. But only adequate. Granted it looks nice from the road and is bang in the heart of the village.

But. Unfortunately the rooms are crud. They're dirty, they smell (the smell of must and damp is overwhelming on entry), there are holes in the fittings, the walls are cracked and peeling, and the rooms are very small.

The Denman wants to be a 4/5 star, 'boutique' property. It advertises as such, and charges as such. But it's a 3 Star Property and nothing more.

Regrettably, it goes on the 'Never Again' list.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 24, 2012

I organised a wedding with Ed and Judy from the Denman and found them to be, not only, the perfect hosts, but the leaders of a team that delivered us a wedding that will never be forgotten. Many thanks to their restaurant Manager Sarah; I'm a hard task master, but she delivered with poise and polish and delivered a unique event that, I'm sure, the Bride and Groom will never forget. Many thanks to both Ed & Judy and also Sarah.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 14, 2012 via mobile

We had many negative thoughts about this hotel at first, but the good parts are particularly exceptional! 

The bads: Upon arrival, we really struggled finding parking. There is no allocated parking close to the hotel, except to unload luggage. Staff were very friendly but the owners were cold and very brash - not pleasant. Our room was on the first floor. There are no elevators, just a very skinny stair case with no one offering us assistance with our luggage and we really struggled!

We booked a King Room with mountain view room for $360 per night, expecting a great room and amazing views. The views were of the mountain, but we were looking over an unimpressive roof and walls of other buildings. The room was VERY disappointing - Very dated & very small with no where for us to put our luggage. We spent the entire time stepping over luggage and each other. The bathroom could hardly accommodate the two of us. The shower temp was either scalding hot or unbearably cold, but great pressure. Our biggest dislike at any hotel is two twin beds pushed together and it magically becomes a 'king' bed. Unfortunately this is the case with all the king rooms here. 

The restaurant and bar were spectacular.  Delicious food and very knowledgable staff who were able to recommend various yummy beverages and suitable wines with our dinner and dessert. The 'gourmet' breakfast is a pathetic continental breakfast. 

I would not recommend this to anyone. Stay in Jindabyne in a cheap 2 star hotel and commute to the slopes - that would actually be better than this!!! Be sure to hire your equipment in Cooma or Jindabyne as there is at least a 200% mark up on all equipment in Thredbo. 

  • Stayed June 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
2 reviews
5 of 5 stars Reviewed June 9, 2012

Our daughter was married in Thredbo in April 2012. The Reception was held at The Denman Hotel which catered for 82 guests, many of whom also stayed at the hotel. We commenced with pre-dinner drinks at the Apres Bar before moving upstairs to the Reception Room. The setting was beautiful, looking out over the mountains, candlelit mirrored tables and everyone close enough to chat with no crowding.

The food was exceptional (entrees, mains and desserts), the service highly professional and very friendly - the staff even taking time to take photographs of guests! The meals were delivered so that everyone was eating together and any request was happily accommodated.

Post-reception drinks were again held at the Apres Bar until the early hours with full bar staff and no closing time.

Ed and Judy, the owners, were just fabulous. As wedding specialists they assisted us with advice and options prior to the wedding (as we are not wedding specialists!), warmly greeted our guests as they checked in, responded promptly to any last minute requests, picked guests up from the communal car park to return them to the hotel and made available space to store our bits and pieces both before and after the reception until we could retrieve them the next day and made areas available within for photographs (it was raining lightly) of the bride and groom and their attendants. Nothing was too much trouble.

We didn't stay at The Denman as we needed a lot of space both for the bride to dress and for her attendants to stay with her so we stayed in a house. However the guests who did stay didn't have any issues with the accommodation over the three days many stayed.

The weather was great. We were able to wear short sleeved shirts during the day and only needed to don jumpers in the evening.

All in all we had a great week-end. The Denman, the Alpine Hotel, the managers at the Alpenhorn/Squatters Run and the people of Thredbo made it a fabulous time with family and friends.

Highly recommend The Denman for any special function, and Thredbo overall.

Thank you so much, Ed and Judy, for helping to create such happy memories for us all!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 4, 2012 via mobile

So, I read the mixed reviews here and was dreading the experience of the Denman. We arrived 15 mins before check-in opened and that was no trouble. We had an issue with our credit card (quickly resolved) and that was dealt with good naturedly. It turns out we were welcomed by Judy (who has taken a few critical comments here). She was perfectly pleasant at all times, passed friendly comments with our kids. You can't park nearby (but can drop bags off), which is a slight drawback but Judy had me follow her to the car park and gave me a lift back.

So far, so good. We had a family room on the ground floor, room 303 - no stairs. And no view really, but that was fine with us. The room had a queen and 2 single beds, each about a metre apart. A very big wardrobe, large chest of drawers, table, 4 chairs, fridge. Plenty of room for luggage but all quite snug. So yes, the room wasn't massive but it was plenty big enough and clean, and toiletries were provided.

We ate in the restaurant. The two waiters were lovely guys. Food was great, service a tad on the slow side but kids were served quickly.

Really nice and quiet during the night.

Breakfast was fine, plenty of it.

Drawbacks? When we arrived the room was really cold. We had to put the heater on full blast but it did warm up eventually and we were cosy through the night.

They could do with another toaster at breakfast time as the queues were quite large. It could be bad if it was really busy.

Hey we paid $260 for the room and it was well worth it.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 27, 2012

After seeing the heavy pre-season snow dump, and how reasonable the prices were, we decided to have a night away in the snow.

I read the reviews after booking, and started to panic... expecting the worst... I was very pleasantly surprised. The manager was incredibly friendly and helpful, offering to drive us back from the parking lot etc etc... so I don't get the nasty comments about her.

The room? sure it's simpler than many places, but it was warm, comfortable and had everything that was needed.

The Apres Bar downstairs was really nice, the food in the restaurant was excellent...

Yet again, not sure whether they've never stayed in the ski-fields before (you can pay a LOT more for a lot less), had high expectations, maybe some kind bad day on either the part of staff or the customer... but the experience was very positive and I fully expect to return.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Denman Hotel Thredbo

Address: 21 Diggings Terrace, Thredbo Village, Kosciuszko National Park, New South Wales 2625, Australia
Location: Australia > New South Wales > Kosciuszko National Park > Thredbo Village
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Spa
Hotel Style:
Ranked #4 of 5 hotels in Thredbo Village
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Denman Hotel Thredbo 4*
Official Description (provided by the hotel):
The Denman offers a boutique mountain retreat in the stunning Snowy Mountains Kosciuszko National Park perfectly positioned in the centre of Thredbo moments from the chairlifts. The Denman is the leader in Thredbo hotels (AAA) offering the best in personal service, fully refurbished accommodation, an award-winning Thredbo restaurant, cocktail bar, Day Spa, and of course, breathtaking mountain views. Along with outstanding venues for conferences and the stunning Snowy Mountains backdrop for weddings, make your choice The Denman when you next stay at Thredbo. ... more   less 
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Also Known As:
Denman Hotel Thredbo Village

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