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“Very disappointed!” 1 of 5 stars
Review of Sante Churrasco

Sante Churrasco
Squatters Run, Thredbo Village, Kosciuszko National Park, New South Wales 2625, Australia
02 6457 6083
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Certificate of Excellence 2014
Cuisines: Brazilian
Dining options: Reservations
Restaurant details
Dining options: Reservations
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very disappointed!”
1 of 5 stars Reviewed September 5, 2012 via mobile

Tonight was the third time we have been to this restaurant and it was really disappointing. We were offered only half of what we were promised. The pineapple was inedible and the service incredibly slow and at times through out the meal non-existent,
We have, in the past loved this place but, after tonight will not go again.
When we mentioned our concerns to the "the manager" we were offered a dessert or coffee "on the house", which we accepted only to be told five minutes later that the boss wouldn't allow it.
The chance to restore our faith was lost.

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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75 reviews from our community

Visitor rating
    25
    32
    8
    7
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Return customer no longer returning”
1 of 5 stars Reviewed September 2, 2012

My fifth time dining in this restaurant will be my last. We were offered half of the skewers on offer, the waitress said she thought we were done when we had nothing to indicate such a thing. Some things we were offered we're the ends of skewers. Eg; one piece of kransky when there were four adults at the table. The dessert (which I loved previously) is a cinnamon baked pineapple. It came out and it was awful with the staff admitting that this year the pineapples were very bland - so serve something else! We talked to the 'manager' about our disappointment as we haved raved about this place in the past and we were offered a free dessert to compensate for our poor experience. 5 minutes later the 'manager' returned to say after speaking to the owner he wasn't allowed to offer that dessert after all. Really shocking customer service. What a shame - if you go to thredbo there are many fantastic places to eat. This place is no longer one of them.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
85 reviews 85 reviews
39 restaurant reviews
Reviews in 49 cities Reviews in 49 cities
57 helpful votes 57 helpful votes
“Fun Eating Experience”
5 of 5 stars Reviewed August 22, 2012

Sante Churrasco describes itself as a Brazilian BBQ which is fairly accurate but as the meal is a shared experience it has a touch of a fondue feel thrown in. Waiters circulate with small dishes of salads of varying descriptions from hot, cold, spicy, etc. You choose which to accept and can order more of your favourites. Skewers of meat, prawns, sausages, chicken, pineapple cooked in various styles are then circulated and pieces given to those who wish. Eat until you can eat no more. The price is the same for everybody. It was fast, fun and different. Thoroughly enjoyable.

Visited August 2012
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Sydney, Australia
Senior Contributor
45 reviews 45 reviews
29 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
66 helpful votes 66 helpful votes
“dinner”
2 of 5 stars Reviewed August 20, 2012

too much meat, they told us about the vegetarian dishes but we were still waiting, sangria took longer to come than the food so dry mouth for quite a while, at the end they brought in the prawn skewers a bit late for vegetarian after they filled us full of crap cuts of meat, like chicken heart, who eats that crap?

Visited August 2012
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Something special and different”
5 of 5 stars Reviewed August 16, 2012

We weren't sure at first as the way the restaurant is set up sounded like a bit of a hassle or maybe it would be slow service. BUT we were mistaken. Stunning meats and salads in a beautiful setting. Wish I could have fit more in as 98% of the food brought to our table was mouth-watering. Bit pricey but everywhere in the Snowy mountains is, so if you want a fantastic meal, incredible wine and other beer selection, this is the place. Oh, the service was prompt and friendly too. Enjoy.

  • Visited August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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