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“Great Views but rundown” 2 of 5 stars
Review of Oaks Waterfront Resort The Entrance

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Oaks Waterfront Resort The Entrance
4.0 of 5 Resort   |   89 The Entrance Road | (Via Duffys Lane), The Entrance, New South Wales 2261, Australia   |  
Hotel amenities
Ranked #4 of 7 Hotels in The Entrance
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Great Views but rundown”
2 of 5 stars Reviewed April 11, 2014

First impressions of the hotel were good. We got a waterfront room and it has a pleasant outlook over the river. However, the room decor is very dated and cheap. For the price of the room I expected a lot more. One of the main reasons we booked this hotel was because they had a gym. All the equipment is old and in need of replacing. Treadmill doesnt work at all, buttons on X-trainer are flakey and the weights equipment is rusty and does not function well. No water or towel facilities are available and if you ask for a gym towel, you pay a charge for it. Pool and spa area would have been nice 15 years ago but the facilities again are dated and rusting. For the money, there are other resorts I would recommend people look into on the central coast.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, April 14, 2014
We would like to thank you for your recent feed back on your stay with us at Oaks Waterfront. We are delighted to hear that you enjoyed the beautiful view from your apartment, we agree they are some of the best on the Central Coast. I am sorry to hear we did not meet your expectations as far as the room and facilities are concerned. Please be assured we do take on board all constructive feedback and use it to enhance our product and service offerings.
Thank you again for taking the time to let us know of your recent stay and hope that you will come and stay with us again at Oaks Waterfront.
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277 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

Big room, big bed, nice and clean!!!! Free parking in council car park around the back, pleasant staff, Handy to hotel/bar at the end of the waterfront strip. Meal deals in restaurant. Pool area had been refurbished and is heated - very nice we used it and it was March. (shame pool bar wasnt open - but i could understand given the season). Would go back again

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, April 14, 2014
Thank you for taking the time to comment on your stay from March. It was pleasing to read you found the rooms to be spacious and clean. Here at Oaks Waterfront we pride ourselves on customer service so it was fantastic to read this is reflected in your comment about the pleasant staff. We hope to be able to welcome you back to Oaks Waterfront in the near future.
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Cardiff, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 10, 2014

we would like to say we had an excellent stay at the oaks in april 2014,the staff were very friendly and helpful,the room was very clean and had everything you needed in it.the view from the balcony great,there was a lovely pool and spa also a gym room everything you need for a perfect getaway,love to go bacf again.

Room Tip: ocean view very good
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, April 14, 2014
Many thanks for taking the time to comment on your recent stay here at Oaks Waterfront. It was fantastic to read you found the rooms to be clean and equipped with all you required throughout your stay here. As a manager it is wonderful to read the staff were friendly and helpful. We look forward to having the opportunity to welcome you back to Oaks Waterfront when your next in The Entrance.
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Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 3, 2014

Waterfront hotel but extremely dated, expensive and you're nickel and dimed for everything.

We checked in and right off the bat found the hotel has no WiFi at all. Even the cabled internet was expensive and to add insult to injury the network throughput is throttled down to a trickle after 100M of data is used. They charge for every little thing including if you ask for coffee supplies to be replenished, there is a charge. This seems like a ridiculous model because you can simply check in and out every day and they'd have to clean the room and replenish the supplies. For 280 AUD per night I would expect a lot more. The hotel itself is badly in need of a remodel. Hallways are painted a dingy brown and appear to have had major repairs to the walls and poorly done at that.

Of course as others have mentioned, the view is spectacular but they could do so much more for minor incremental cost.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, April 6, 2014
We appreciate you taking the time to comment on your stay. It is disappointing to read we were unable to meet your expectations on this occasion. We are currently in the process of looking into installing wifi throughout the building and anticipate this will be implemented later on in the year. We hope to have the opportunity to welcome you back in the future.
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

Being a part of the organising committee for the Balgowlah Vets Golf, I'd like to say on their behalf, how much we enjoyed our stay last week at The Oaks.
We would like to especailly thank Sandra, Natalie, Trudy and Jessica for their concerted efforts in looking after our group of golfers. The accomodation was excellent and very comfortable.
We would most definitely stay there again, thank you guys.
Bob McElveney
on behalf of the Balgowlah Vets Golf Club

Room Tip: Ask for an upgrade for a water view, the rooms at the rear can be noisey in the morning with garbage...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, April 2, 2014
Many thanks for taking the time to share your positive experience here at Oaks Waterfront. I was delighted to read the staff made every effort to make you all feel welcome and were able to assist the group where possible. We hope you join us again in the future on your next golfing trip to The Entrance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 25, 2014

The location of this hotel is fantastic, just park the car and leave it there until you are ready to come home. Plenty of restaurants close by to choose from plus shops just around the corner. Park in the council run car park just behind the hotel, it will cost you nothing, park under the Oaks and you will have to pay. Thai massage under the building is worth a visit, clean and friendly. Would definitely return to this hotel.

Room Tip: Stay in the studio waterfront rooms, they are nice and not much smaller than a one bedroom. Also tr...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review, March 27, 2014
Thank you for sharing your experience at Oaks Waterfront. It is wonderful to hear our Studio Ocean View Apartment made for a comfortable and enjoyable stay. I am pleased you found the location of the hotel to be fantastic with everything you need within walking distance. It would be our pleasure to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
163 reviews 163 reviews
36 hotel reviews
Reviews in 61 cities Reviews in 61 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed March 14, 2014

Our third visit within 12 months to the Oaks Waterfront Resort which we thoroughly enjoyed. The Ocean View rooms offer outstanding views of both the ocean and estuary and contain everything one needs for a short break away.

We were very happy to pay the additional cost of secured overnight parking, very reasonable cost considering the excellent value offered for room rates.

Room Tip: Always book an Ocean View room or apartment.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksWaterfront, Manager at Oaks Waterfront Resort The Entrance, responded to this review, March 16, 2014
Many thanks for taking the time to provide feedback from your stay at Oaks Waterfront. It is fantastic to read on all three occasions you have been able to enjoy the magnificent ocean views the hotel has to offer. We look forwarding to welcoming you back when you choose to stay in The Entrance again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Waterfront Resort The Entrance

Address: 89 The Entrance Road | (Via Duffys Lane), The Entrance, New South Wales 2261, Australia
Location: Australia > New South Wales > The Entrance
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in The Entrance
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Waterfront Resort The Entrance 4*
Number of rooms: 108
Official Description (provided by the hotel):
Oaks Waterfront Resort idyllically located at the water’s edge, provides a wonderful escape destination for couples, families or groups with superb views of the stunning surf beach and Tuggerah Lake. Ideal for relaxed holidays and weekends away, Oaks Waterfront Resort offers a choice of studio, one and two bedroom luxury loft apartments and executive, spacious one and two bedroom fully self contained apartments, most with expansive views. ... more   less 
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Also Known As:
Oaks Waterfront Resort The Entrance Hotel The Entrance
Oaks Waterfront The Entrance
Oaks Waterfront Hotel The Entrance

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