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“Ideal Short Break” 4 of 5 stars
Review of Crowne Plaza

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Crowne Plaza
4.5 of 5 Hotel   |   Pine Tree Lane, Terrigal, New South Wales 2260, Australia   |  
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Ranked #4 of 7 Hotels in Terrigal
Sydney, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Ideal Short Break”
4 of 5 stars Reviewed February 18, 2013

Perfect location for a short break from Sydney. Lovely view throught the pine trees across to the beach from our spa room. Large swimming pool and hot tub. Lounge is great for a drink looking out over the water. Staff were efficient and brisk. Plenty of restaurant options only a short walk from hotel. The French restaurant near the entrance was excellent. Bed was wide and comfy and beside the large ensuite there was an separate toilet. Great base for regional golf courses too.

Room Tip: Over the night club could be noisy - but the sounds of the surf are terrific.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, March 3, 2013
Dear JTC_12,

Thank you for taking the time to provide your feedback.

It is a pleasure to read that your stay was most indulging and I am delighted to note that you
enjoyed all aspects of our hotel and its surroundings.

We look forward to welcoming you back to the hotel.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 11, 2013

its a great getaway for my wife and I when living in the city gets to us. Its a short drive from Sydney CBD (an hour or so), and then you get the full holiday feeling. The hotel is equipped with great restaurants, a spa, fantastic pool and bar area. Across the road from the beach and walking distance from a scuba diving centre. Love this hotel!

Room Tip: a sea view is worth it
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 21, 2013
Dear ASteyn,

Thank you for providing your feedback.

I am delighted to note that you enjoyed your short break. It is great to read that you found Terrigal has so many great things to offer.

We look forward to the next time you visit to recharge.
Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 10, 2013

My husband and I have stayed here more than 20 times since this hotel was built on the site of the old Florida Hotel. It was the most charming hotel when it was run by the Peppers' Group and unfortunately over the years has lost much of its original charm and ambience. It is now a fairly generic hotel run by the Crown Plaza. It has been freshly renovated and the ''cottage'' atmosphere has disappeared and is replaced with a slicker style. Rooms are comfortable and the views over the beach magical. The pool and pool area is still beautiful and a perfect way to spend a lazy day in the sun. Most of the pool view rooms have a great view of the beach and more economical than the premium ocean view with not a great improvement in the outlook on our last visit. Avoid school holidays as the pool is alive with little people!!

Room Tip: Pool view rooms have good views and not as expensive as premium ocean views. The higher the floor th...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, March 3, 2013
Dear Shirl25,

We appreciate your feedback.

Thank you for your loyalty over the years, I am sure you would still recall some of the familiar faces that we have working here.
It is great to read that our beachside location is still as magical as you remembered.
We look forward to welcoming you back to the hotel many more times in the future.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 9, 2013 via mobile

I have stayed here many times and this last time was an absolute disaster.....bought a friend from Scotland and was embarrassed by the fact that service had actually gone down!!!!!.....sea salt restaurant now a joke....food in edible....overpriced....ordered pre dinner drinks and drank a glass of wine before they arrived...why???...the bartender went on break....at 6.30pm!!!!!...no one else able to make drinks....my room was not made up until I asked for it to be....at 2pm in the afternoon on a 2 night stay!!!!!....I will go back as there are no other hotels in TERRIGAL that I like but this is getting to be a joke....after last stay the general manager at the time said the were upgrading the lounge...the upholstery was disgusting mismatched chairs and a total disaster....if you are looking for a 4 star hotel in TERRIGAL this is not it....if you can deal with all the mistakes it is fine...plus as a priority club member why am I made to pay 18 dollars a night to park there!!!!!...ridiculous!!!!

Stayed February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 11, 2013
Dear Kerrinny,

Thank you for providing your feedback.

Thank you for your loyalty over the years. I was saddened to read of your disappointing hotel experience. Please accept my sincere apology for the challenges you faced. I regret our hotel did not live up to your expectations in many aspects.
I hope these events have not marred future visits. We do hope to see you again in the near future and if there is anything I can do to ensure a more pleasant stay please contact me personally.

Best regards
Cameron Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 5, 2013

We only stayed one night on our way home to Sydney wished we could have stayed longer, however we will be going back in April for a couple of nights.. The room was lovely renovated and clean we had a pool view which was nice, friendly check in staff .. We had Dinner in the restuarant SeaSalt and it was just beautiful

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 7, 2013
Dear Leanne 1-7,

Thank you for your comments.
I am delighted to see that you enjoyed yourselves so much that you will return in April.
We look forward to welcoming you back to the hotel.

Kind regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muswellbrook, New South Wales, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2013

We spent 2 nights here with our two children over the Australian Long weekend. From the first time we opened our car door, till check out the staff were extremely friendly and helpful. The only hiccup we had was there was wedding on, and there was only 1 bar staff working. Kids loved the pool and the beach right across the road.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 21, 2013
Dear Familyof4_2333,

Thank you for your feedback.

It is disappointing to read that our staffing in the bar did not meet your expectations.
I trust by the remainder of your comments that this did not impact on your stay. I was delighted to note that you and your family felt at home with us and enjoyed your long weekend.
We look forward to welcoming you back on the next family holiday.

Best regards

Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 27, 2013

We recently spent our honeymoon at Crowne Plaza Terrigal and were treated like royalty by the front desk staff. In particular, Melissa was very helpful in booking our lovely ocean view room which was ready for the groom and bestman earlier than we expected. The room was spacious and clean with a fantastic view. The buffet breakfast had extensive options and one of the best we've experienced throughout the world. Great beach views from the breakfast room. There are plenty of good cafes in Terrigal; however the Crowne Plaza breakfast is the best. The common areas are nicely decorated and the front foyer area is most impressive with a lovely spiral staircase.

Room Tip: It's worth choosing a beach/ocean view room
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 3, 2013
Dear PossumGully,
Congratulations! and thank you for your feedback.
I am thrilled that we could make this memorable occasion so enjoyable.
We take great pride in your comments about our Colleagues. Please be assured I will pass on your kind comments.

We look forward to welcoming you back to the hotel for many annual celebrations.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza

Address: Pine Tree Lane, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Terrigal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Crowne Plaza Terrigal’s serene ocean-side location is ideal for singles, couples, groups and families seeking a memorable Central Coast experience. Select from a choice of 199 modern rooms, each boasting up-to-date amenities, and enjoy spectacular ocean views or an idyllic outlook onto Terrigal proper. Indulge in a sumptuous meal at elegant Seasalt Restaurant, famous for fresh-caught seafood and dishes prepared from the finest local produce. Enjoy a cocktail and catch-up with friends in the beautifully refurbished Lord Ashley Lounge or catch a live band and watch the sunset on the outdoor deck at Florida Beach Bar. The Concierge’s at Crowne Plaza Terrigal are knowledgeable across a wide and diverse range of Terrigal activities, including the best Terrigal dive sites, local attractions and local golf courses. Wander to the top of the Skillion for panoramic views of the coastline or find top-class surfing on Terrigal Beach. Deep-sea fishing trips leave from The Haven, a peaceful area 10 minutes' walk away. We're 15 minutes' drive to the Erina Fair mall and 20km from Ettalong's weekend beach market. We’re also just 115km from Sydney International Airport and Newcastle Airport. Let the complimentary Kids' Club entertain the children during school holidays while you browse the fashions and antiques in our boutiques. Energise in the outdoor pool or work out in the Fitness Centre. You'll look forward to conducting business in our meeting rooms and we'll leave you with golden memories of your wedding. Make Crowne Plaza Terrigal your base for exploring the Central Coast or simply relaxing on its beaches. ... more   less 
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Also Known As:
Crowne Plaza Hotel Terrigal
Terrigal Crowne Plaza
Crowne Plaza Terrigal, South Pacific

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